Skipping Maintenance Renewal

Yahoo Archive
21
Interestingly enough, we were slated to go live in 2009 but pushed our project off until 2011 (may not even happen then). We figured, why renew when we aren't doing anything with the software?
Â
We were told that when we decided to finallly "go live", they would back bill us for maintenance contracts.
Â
It may be the deciding factor in going with another software since we aren't so far invested that we can't pull the "cash cow" plug now!
Â
Elaina Gallagher
Sr. Programmer/Analyst
Gloucester Engineering Co., Inc.

--- On Tue, 1/26/10, Dines, Tim <tdines@...> wrote:


From: Dines, Tim <tdines@...>
Subject: RE: [Vantage] Skipping Maintenance Renewal
To: vantage@yahoogroups.com
Date: Tuesday, January 26, 2010, 11:19 AM


Â



I agree with this. It makes for a huge kick in the wallet if you have
to go back and pay for a year that you did not use.

Tim Dines

Information Technology

Steel Parts Manufacturing, Inc.

801 Berryman Pike

Tipton, IN 46072

Direct: 765-675-5201

Cell: 765-437-1402

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
Of Todd Caughey
Sent: Tuesday, January 26, 2010 11:02 AM
To: vantage@yahoogroups .com
Subject: RE: [Vantage] Skipping Maintenance Renewal

I believe the maintenance prices are a set formula based on current list
price per seat for the base and add-on modules X number of seats X
either (I think) 15% (legacy) or 18%. 3rd party modules are always the
higher rate. If you have a lot of full seats and a lot of add-on modules
it multiplies the maintenance cost pretty fast. We got to $28K for 33
full and 14 DC and choked. It is the per seat multiplier effect that
really skews things. This isn't MS-Office at $400 cost per seat.

For large systems like this a strictly per seat model becomes a great
disincentive for more seats. Just a SWAG but I suspect there are some
natural customer size breakpoints for setting up a tiered pricing
systems that are not as punitive of growth. The relationship between
their support and R&D costs and number is seats is not linear but that's
the way it is treated because it is a cash cow for Epicor. For us the
value part was way too far out of balance to continue being milked.

-Todd C.

____________ _________ _________ __
From: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
[mailto:vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com> ] On
Behalf Of Chris Thompson
Sent: Tuesday, January 26, 2010 3:56 AM
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Subject: Re: [Vantage] Skipping Maintenance Renewal

How much!?!?

Theres no wonder people think about stopping it at that price!

____________ _________ _________ __
From: xorone <xorone@yahoo. com <mailto:xorone% 40yahoo.com>
<mailto:xorone% 40yahoo.com> >
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
<mailto:vantage% 40yahoogroups. com>
Sent: Tue, 26 January, 2010 8:47:36
Subject: Re: [Vantage] Skipping Maintenance Renewal

our annual contract is ~$16,000 for 11 full & 10 data licenses.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]








[Non-text portions of this message have been removed]
22
Not an attorney, but I don't thinks buyers can collude. Independent sellers certainly could be in a pinch for comparing their rates or fixing them based on conversations between them.... but not the buyers, they can't "set" anything.

I shot a quick email to my son, an attorney in Seattle, to ask him. Of course being a lawyer he'll probably bill me for the answer. ;)

-Todd C.


________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Thomas Rose
Sent: Tuesday, January 26, 2010 10:23 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Skipping Maintenance Renewal



Is it legal to ask what price others are paying or to share that information? I'm not an attorney, but I think this could, conceivably, be considered price collusion, especially if there is any discussion of future price negotiations with Epicor. Perhaps there is an attorney on this exchange who can clarify the law?

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>



From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of Chris Thompson
Sent: Tuesday, January 26, 2010 12:16 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal



The phrases 'over a barrel' springs to mind.

It might be worth speaking to them to look at alternatives such as paying monthly to ease the load from one payment.

Just out of interest, what sort of price are you all paying for maintenance?

________________________________
From: Lin <plmidnightpassage@...<mailto:plmidnightpassage%40yahoo.com><mailto:plmidnightpassage%40yahoo.com>>
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Sent: Mon, 25 January, 2010 18:56:43
Subject: Re: [Vantage] Skipping Maintenance Renewal


This is very true. My co-worker said that if you decide not to renew their maintenance. You get no support until you pay for all backward renewal.

Peace and tranquility,

Lin

--- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:

From: Ned <TechnoBabbly@ gmail.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal
To: vantage@yahoogroups .com
Date: Monday, January 25, 2010, 12:19 PM



Short answer, yes you will get stung.

Longer answer,

While I am not 100% positive about this, I THINK that next year you will

have to pay the back maintinance from this year when you pay, since

technically I do not think you are allowed to let maintinance to lapse.

I remember talking to a couple customers that there were 6.1(or earlier)

customers who let Maintinance lapse, and then when it came to upgrade to

8.03 because they wanted certain features and abilities, they were given

the option of paying for all previous years of lapsed maintinance, or be

considered a "new customer" so they were not eligable for certain discounts

that Epicor was offering at the time for "upgrading" as an existing

customer, however it did work out to the advantage in terms of money for

this customer to become a new customer.

> From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On Behalf

> Of k99ja04

> Sent: Thursday, January 21, 2010 3:10 PM

> To: vantage@yahoogroups .com

> Subject: [Vantage] Skipping Maintenance Renewal

>

>

>

> In order to save on costs, we're considering not paying maintenance for

> 2010. I know it's not ideal, but in this economy we're just trying to keep

> the doors open. Has anyone skipped a year before? Is Epicor going to sting

> me next year with an inflated amount?

>

>

>

> [Non-text portions of this message have been removed]

>

>

>

> ------------ --------- --------- ------

>

> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must

> have already linked your email address to a yahoo id to enable access. )

> (1) To access the Files Section of our Yahoo!Group for Report Builder and

> Crystal Reports and other 'goodies', please goto:

> http://groups. yahoo.com/ group/vantage/ files/.

> (2) To search through old msg's goto:

> http://groups. yahoo.com/ group/vantage/ messages

> (3) To view links to Vendors that provide Vantage services goto:

> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links

>

>

>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]


[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
23
It might not be illegal but, at best, it is borderline unethical. We should all be negotiating a competitive price with Epicor and Epicor should be providing us with a valuable service equal to that price. It sounds like some people feel like a hostage instead of a customer.



Tim Ward

Withers Tool, Die & Manufacturing Co., Inc.

Email tward@...

Visit us online at www.witherstool.com



Suppliers to Industry – Since 1920









From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Thomas Rose
Sent: Tuesday, January 26, 2010 11:23 AM
To: vantage@yahoogroups.com
Subject: [!! SPAM] ****SPAM**** RE: [Vantage] Skipping Maintenance Renewal





Is it legal to ask what price others are paying or to share that information? I’m not an attorney, but I think this could, conceivably, be considered price collusion, especially if there is any discussion of future price negotiations with Epicor. Perhaps there is an attorney on this exchange who can clarify the law?

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>



From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Chris Thompson
Sent: Tuesday, January 26, 2010 12:16 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal



The phrases 'over a barrel' springs to mind.

It might be worth speaking to them to look at alternatives such as paying monthly to ease the load from one payment.

Just out of interest, what sort of price are you all paying for maintenance?

________________________________
From: Lin <plmidnightpassage@... <mailto:plmidnightpassage%40yahoo.com> <mailto:plmidnightpassage%40yahoo.com>>
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Sent: Mon, 25 January, 2010 18:56:43
Subject: Re: [Vantage] Skipping Maintenance Renewal


This is very true. My co-worker said that if you decide not to renew their maintenance. You get no support until you pay for all backward renewal.

Peace and tranquility,

Lin

--- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:

From: Ned <TechnoBabbly@ gmail.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal
To: vantage@yahoogroups .com
Date: Monday, January 25, 2010, 12:19 PM



Short answer, yes you will get stung.

Longer answer,

While I am not 100% positive about this, I THINK that next year you will

have to pay the back maintinance from this year when you pay, since

technically I do not think you are allowed to let maintinance to lapse.

I remember talking to a couple customers that there were 6.1(or earlier)

customers who let Maintinance lapse, and then when it came to upgrade to

8.03 because they wanted certain features and abilities, they were given

the option of paying for all previous years of lapsed maintinance, or be

considered a "new customer" so they were not eligable for certain discounts

that Epicor was offering at the time for "upgrading" as an existing

customer, however it did work out to the advantage in terms of money for

this customer to become a new customer.

> From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On Behalf

> Of k99ja04

> Sent: Thursday, January 21, 2010 3:10 PM

> To: vantage@yahoogroups .com

> Subject: [Vantage] Skipping Maintenance Renewal

>

>

>

> In order to save on costs, we're considering not paying maintenance for

> 2010. I know it's not ideal, but in this economy we're just trying to keep

> the doors open. Has anyone skipped a year before? Is Epicor going to sting

> me next year with an inflated amount?

>

>

>

> [Non-text portions of this message have been removed]

>

>

>

> ------------ --------- --------- ------

>

> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must

> have already linked your email address to a yahoo id to enable access. )

> (1) To access the Files Section of our Yahoo!Group for Report Builder and

> Crystal Reports and other 'goodies', please goto:

> http://groups. yahoo.com/ group/vantage/ files/.

> (2) To search through old msg's goto:

> http://groups. yahoo.com/ group/vantage/ messages

> (3) To view links to Vendors that provide Vantage services goto:

> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links

>

>

>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]


[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
24
Not sure I'd go so far as "unethical", but you are right about the hostage part. Once your finance is invested in the tool, it's very difficult to negotiate- the only thing you really have is "then I will take my ball and go home". If there isn't enough ROI on the maintneance investment, it feels more like paying income tax on the tax refund you got last year because you made less than the year before. (Not a good trend)
My opinion remains unchanged. If Epicor would invest in live, human QA evaluation before they released a patch, even the tech support and contractors would feel more confident about everything, let alone the customers. Maintenance wouldn't hurt so bad if I didn't need to do full functional testing to make sure they haven't confused lot tracking with serial tracking (8.03.305h), or broken multi-company A/P (8.03.407a).
The tool has amazing potential, and is a good fit for many different business models. Updates are always an investment in time and energy. That said, being able to upgrade without too much pain is the main justification of continuing maintenance on a live, stable system.
Ok, off my soap box now...
- leAnn






--- In vantage@yahoogroups.com, "Tim Ward" <tward@...> wrote:
>
> It might not be illegal but, at best, it is borderline unethical. We should all be negotiating a competitive price with Epicor and Epicor should be providing us with a valuable service equal to that price. It sounds like some people feel like a hostage instead of a customer.
>
>
>
> Tim Ward
>
> Withers Tool, Die & Manufacturing Co., Inc.
>
> Email tward@...
>
> Visit us online at www.witherstool.com
>
>
>
> Suppliers to Industry â€" Since 1920
>
>
>
>
>
>
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Thomas Rose
> Sent: Tuesday, January 26, 2010 11:23 AM
> To: vantage@yahoogroups.com
> Subject: [!! SPAM] ****SPAM**** RE: [Vantage] Skipping Maintenance Renewal
>
>
>
>
>
> Is it legal to ask what price others are paying or to share that information? I’m not an attorney, but I think this could, conceivably, be considered price collusion, especially if there is any discussion of future price negotiations with Epicor. Perhaps there is an attorney on this exchange who can clarify the law?
>
> Thom Rose
> Controller
> Electric Mirror LLC
> HOTEL LUXURY
>
> "The World Leader in Back-lit Mirrors & Mirror TV Technology"
>
> T 425 776-4946
> A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
> www.electricmirror.com<http://www.electricmirror.com>
>
>
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Chris Thompson
> Sent: Tuesday, January 26, 2010 12:16 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
>
>
> The phrases 'over a barrel' springs to mind.
>
> It might be worth speaking to them to look at alternatives such as paying monthly to ease the load from one payment.
>
> Just out of interest, what sort of price are you all paying for maintenance?
>
> ________________________________
> From: Lin <plmidnightpassage@... <mailto:plmidnightpassage%40yahoo.com> <mailto:plmidnightpassage%40yahoo.com>>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> Sent: Mon, 25 January, 2010 18:56:43
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
>
> This is very true. My co-worker said that if you decide not to renew their maintenance. You get no support until you pay for all backward renewal.
>
> Peace and tranquility,
>
> Lin
>
> --- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:
>
> From: Ned <TechnoBabbly@ gmail.com>
> Subject: Re: [Vantage] Skipping Maintenance Renewal
> To: vantage@yahoogroups .com
> Date: Monday, January 25, 2010, 12:19 PM
>
>
>
> Short answer, yes you will get stung.
>
> Longer answer,
>
> While I am not 100% positive about this, I THINK that next year you will
>
> have to pay the back maintinance from this year when you pay, since
>
> technically I do not think you are allowed to let maintinance to lapse.
>
> I remember talking to a couple customers that there were 6.1(or earlier)
>
> customers who let Maintinance lapse, and then when it came to upgrade to
>
> 8.03 because they wanted certain features and abilities, they were given
>
> the option of paying for all previous years of lapsed maintinance, or be
>
> considered a "new customer" so they were not eligable for certain discounts
>
> that Epicor was offering at the time for "upgrading" as an existing
>
> customer, however it did work out to the advantage in terms of money for
>
> this customer to become a new customer.
>
> > From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On Behalf
>
> > Of k99ja04
>
> > Sent: Thursday, January 21, 2010 3:10 PM
>
> > To: vantage@yahoogroups .com
>
> > Subject: [Vantage] Skipping Maintenance Renewal
>
> >
>
> >
>
> >
>
> > In order to save on costs, we're considering not paying maintenance for
>
> > 2010. I know it's not ideal, but in this economy we're just trying to keep
>
> > the doors open. Has anyone skipped a year before? Is Epicor going to sting
>
> > me next year with an inflated amount?
>
> >
>
> >
>
> >
>
> > [Non-text portions of this message have been removed]
>
> >
>
> >
>
> >
>
> > ------------ --------- --------- ------
>
> >
>
> > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
>
> > have already linked your email address to a yahoo id to enable access. )
>
> > (1) To access the Files Section of our Yahoo!Group for Report Builder and
>
> > Crystal Reports and other 'goodies', please goto:
>
> > http://groups. yahoo.com/ group/vantage/ files/.
>
> > (2) To search through old msg's goto:
>
> > http://groups. yahoo.com/ group/vantage/ messages
>
> > (3) To view links to Vendors that provide Vantage services goto:
>
> > http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links
>
> >
>
> >
>
> >
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
25
I really thought the contract that we signed with Epicor stated we could not
discuss pricing (including maintenance) with other customers. Could be
wrong since it has been 12 years since we signed it.



Thank you,



Dina M. Hieber



Vamco International, Inc

555 Epsilon Drive, Pittsburgh, Pa 15238



Tel: (412) 963-7100

Fax: (412) 963-7160



Email; dhieber@...

Website; www.vamcointernational.com <http://www.vamcointernational.com/>








**********

This e-mail message and any files transmitted with it are confidential and
are intended for the sole use of the intended recipient(s). Any unauthorized
use or disclosure is prohibited. Any opinions expressed in the email are
those of the individual and not necessarily the company. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Todd Caughey
Sent: Tuesday, January 26, 2010 11:45 AM
To: vantage@yahoogroups.com
Subject: {Disarmed} RE: [Vantage] Skipping Maintenance Renewal





Not an attorney, but I don't thinks buyers can collude. Independent sellers
certainly could be in a pinch for comparing their rates or fixing them based
on conversations between them.... but not the buyers, they can't "set"
anything.

I shot a quick email to my son, an attorney in Seattle, to ask him. Of
course being a lawyer he'll probably bill me for the answer. ;)

-Todd C.

________________________________
From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf Of Thomas Rose
Sent: Tuesday, January 26, 2010 10:23 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Skipping Maintenance Renewal

Is it legal to ask what price others are paying or to share that
information? I'm not an attorney, but I think this could, conceivably, be
considered price collusion, especially if there is any discussion of future
price negotiations with Epicor. Perhaps there is an attorney on this
exchange who can clarify the law?

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electric <http://www.electricmirror.com>
mirror.com>

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com>
.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups
<mailto:vantage%40yahoogroups.com> .com<mailto:vantage%40yahoogroups.com>]
On Behalf Of Chris Thompson
Sent: Tuesday, January 26, 2010 12:16 AM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com>
.com<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal

The phrases 'over a barrel' springs to mind.

It might be worth speaking to them to look at alternatives such as paying
monthly to ease the load from one payment.

Just out of interest, what sort of price are you all paying for maintenance?

________________________________
From: Lin <plmidnightpassage@ <mailto:plmidnightpassage%40yahoo.com>
yahoo.com<mailto:plmidnightpassage%40yahoo.com><mailto:plmidnightpassage%40y
ahoo.com>>
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com>
.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Sent: Mon, 25 January, 2010 18:56:43
Subject: Re: [Vantage] Skipping Maintenance Renewal

This is very true. My co-worker said that if you decide not to renew their
maintenance. You get no support until you pay for all backward renewal.

Peace and tranquility,

Lin

--- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:

From: Ned <TechnoBabbly@ gmail.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal
To: vantage@yahoogroups .com
Date: Monday, January 25, 2010, 12:19 PM

Short answer, yes you will get stung.

Longer answer,

While I am not 100% positive about this, I THINK that next year you will

have to pay the back maintinance from this year when you pay, since

technically I do not think you are allowed to let maintinance to lapse.

I remember talking to a couple customers that there were 6.1(or earlier)

customers who let Maintinance lapse, and then when it came to upgrade to

8.03 because they wanted certain features and abilities, they were given

the option of paying for all previous years of lapsed maintinance, or be

considered a "new customer" so they were not eligable for certain discounts

that Epicor was offering at the time for "upgrading" as an existing

customer, however it did work out to the advantage in terms of money for

this customer to become a new customer.

> From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On
Behalf

> Of k99ja04

> Sent: Thursday, January 21, 2010 3:10 PM

> To: vantage@yahoogroups .com

> Subject: [Vantage] Skipping Maintenance Renewal

>

>

>

> In order to save on costs, we're considering not paying maintenance for

> 2010. I know it's not ideal, but in this economy we're just trying to keep

> the doors open. Has anyone skipped a year before? Is Epicor going to sting

> me next year with an inflated amount?

>

>

>

> [Non-text portions of this message have been removed]

>

>

>

> ------------ --------- --------- ------

>

> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must

> have already linked your email address to a yahoo id to enable access. )

> (1) To access the Files Section of our Yahoo!Group for Report Builder and

> Crystal Reports and other 'goodies', please goto:

> http://groups. yahoo.com/ group/vantage/ files/.

> (2) To search through old msg's goto:

> http://groups. yahoo.com/ group/vantage/ messages

> (3) To view links to Vendors that provide Vantage services goto:

> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links

>

>

>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
26
I do know enough to know that buyers can illegally collude. Of course, it is way more common for sellers to collude. Again, I don't know if these particular discussions are a problem, but I thought it was worth raising the issue.

I'm near Seattle, so if your son tries to bill you, tell him I'll buy him a beer the next time I see him.

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Todd Caughey
Sent: Tuesday, January 26, 2010 8:45 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Skipping Maintenance Renewal



Not an attorney, but I don't thinks buyers can collude. Independent sellers certainly could be in a pinch for comparing their rates or fixing them based on conversations between them.... but not the buyers, they can't "set" anything.

I shot a quick email to my son, an attorney in Seattle, to ask him. Of course being a lawyer he'll probably bill me for the answer. ;)

-Todd C.

________________________________
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of Thomas Rose
Sent: Tuesday, January 26, 2010 10:23 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Skipping Maintenance Renewal

Is it legal to ask what price others are paying or to share that information? I'm not an attorney, but I think this could, conceivably, be considered price collusion, especially if there is any discussion of future price negotiations with Epicor. Perhaps there is an attorney on this exchange who can clarify the law?

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On Behalf Of Chris Thompson
Sent: Tuesday, January 26, 2010 12:16 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal

The phrases 'over a barrel' springs to mind.

It might be worth speaking to them to look at alternatives such as paying monthly to ease the load from one payment.

Just out of interest, what sort of price are you all paying for maintenance?

________________________________
From: Lin <plmidnightpassage@...<mailto:plmidnightpassage%40yahoo.com><mailto:plmidnightpassage%40yahoo.com><mailto:plmidnightpassage%40yahoo.com>>
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
Sent: Mon, 25 January, 2010 18:56:43
Subject: Re: [Vantage] Skipping Maintenance Renewal

This is very true. My co-worker said that if you decide not to renew their maintenance. You get no support until you pay for all backward renewal.

Peace and tranquility,

Lin

--- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:

From: Ned <TechnoBabbly@ gmail.com>
Subject: Re: [Vantage] Skipping Maintenance Renewal
To: vantage@yahoogroups .com
Date: Monday, January 25, 2010, 12:19 PM

Short answer, yes you will get stung.

Longer answer,

While I am not 100% positive about this, I THINK that next year you will

have to pay the back maintinance from this year when you pay, since

technically I do not think you are allowed to let maintinance to lapse.

I remember talking to a couple customers that there were 6.1(or earlier)

customers who let Maintinance lapse, and then when it came to upgrade to

8.03 because they wanted certain features and abilities, they were given

the option of paying for all previous years of lapsed maintinance, or be

considered a "new customer" so they were not eligable for certain discounts

that Epicor was offering at the time for "upgrading" as an existing

customer, however it did work out to the advantage in terms of money for

this customer to become a new customer.

> From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On Behalf

> Of k99ja04

> Sent: Thursday, January 21, 2010 3:10 PM

> To: vantage@yahoogroups .com

> Subject: [Vantage] Skipping Maintenance Renewal

>

>

>

> In order to save on costs, we're considering not paying maintenance for

> 2010. I know it's not ideal, but in this economy we're just trying to keep

> the doors open. Has anyone skipped a year before? Is Epicor going to sting

> me next year with an inflated amount?

>

>

>

> [Non-text portions of this message have been removed]

>

>

>

> ------------ --------- --------- ------

>

> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must

> have already linked your email address to a yahoo id to enable access. )

> (1) To access the Files Section of our Yahoo!Group for Report Builder and

> Crystal Reports and other 'goodies', please goto:

> http://groups. yahoo.com/ group/vantage/ files/.

> (2) To search through old msg's goto:

> http://groups. yahoo.com/ group/vantage/ messages

> (3) To view links to Vendors that provide Vantage services goto:

> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links

>

>

>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
27
Check your Maintenance and Support Schedule, in the Conditions section, item e. Mine addresses a lapse in fees.



Gerry









From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of leann_37
Sent: Tuesday, January 26, 2010 12:31 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Skipping Maintenance Renewal






Not sure I'd go so far as "unethical", but you are right about the hostage part. Once your finance is invested in the tool, it's very difficult to negotiate- the only thing you really have is "then I will take my ball and go home". If there isn't enough ROI on the maintneance investment, it feels more like paying income tax on the tax refund you got last year because you made less than the year before. (Not a good trend)
My opinion remains unchanged. If Epicor would invest in live, human QA evaluation before they released a patch, even the tech support and contractors would feel more confident about everything, let alone the customers. Maintenance wouldn't hurt so bad if I didn't need to do full functional testing to make sure they haven't confused lot tracking with serial tracking (8.03.305h), or broken multi-company A/P (8.03.407a).
The tool has amazing potential, and is a good fit for many different business models. Updates are always an investment in time and energy. That said, being able to upgrade without too much pain is the main justification of continuing maintenance on a live, stable system.
Ok, off my soap box now...
- leAnn

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "Tim Ward" <tward@...> wrote:
>
> It might not be illegal but, at best, it is borderline unethical. We should all be negotiating a competitive price with Epicor and Epicor should be providing us with a valuable service equal to that price. It sounds like some people feel like a hostage instead of a customer.
>
>
>
> Tim Ward
>
> Withers Tool, Die & Manufacturing Co., Inc.
>
> Email tward@...
>
> Visit us online at www.witherstool.com
>
>
>
> Suppliers to Industry â€" Since 1920
>
>
>
>
>
>
>
>
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Thomas Rose
> Sent: Tuesday, January 26, 2010 11:23 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [!! SPAM] ****SPAM**** RE: [Vantage] Skipping Maintenance Renewal
>
>
>
>
>
> Is it legal to ask what price others are paying or to share that information? I’m not an attorney, but I think this could, conceivably, be considered price collusion, especially if there is any discussion of future price negotiations with Epicor. Perhaps there is an attorney on this exchange who can clarify the law?
>
> Thom Rose
> Controller
> Electric Mirror LLC
> HOTEL LUXURY
>
> "The World Leader in Back-lit Mirrors & Mirror TV Technology"
>
> T 425 776-4946
> A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
> www.electricmirror.com<http://www.electricmirror.com>
>
>
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On Behalf Of Chris Thompson
> Sent: Tuesday, January 26, 2010 12:16 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
>
>
> The phrases 'over a barrel' springs to mind.
>
> It might be worth speaking to them to look at alternatives such as paying monthly to ease the load from one payment.
>
> Just out of interest, what sort of price are you all paying for maintenance?
>
> ________________________________
> From: Lin <plmidnightpassage@... <mailto:plmidnightpassage%40yahoo.com> <mailto:plmidnightpassage%40yahoo.com>>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> Sent: Mon, 25 January, 2010 18:56:43
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
>
> This is very true. My co-worker said that if you decide not to renew their maintenance. You get no support until you pay for all backward renewal.
>
> Peace and tranquility,
>
> Lin
>
> --- On Mon, 1/25/10, Ned <TechnoBabbly@ gmail.com> wrote:
>
> From: Ned <TechnoBabbly@ gmail.com>
> Subject: Re: [Vantage] Skipping Maintenance Renewal
> To: vantage@yahoogroups .com
> Date: Monday, January 25, 2010, 12:19 PM
>
>
>
> Short answer, yes you will get stung.
>
> Longer answer,
>
> While I am not 100% positive about this, I THINK that next year you will
>
> have to pay the back maintinance from this year when you pay, since
>
> technically I do not think you are allowed to let maintinance to lapse.
>
> I remember talking to a couple customers that there were 6.1(or earlier)
>
> customers who let Maintinance lapse, and then when it came to upgrade to
>
> 8.03 because they wanted certain features and abilities, they were given
>
> the option of paying for all previous years of lapsed maintinance, or be
>
> considered a "new customer" so they were not eligable for certain discounts
>
> that Epicor was offering at the time for "upgrading" as an existing
>
> customer, however it did work out to the advantage in terms of money for
>
> this customer to become a new customer.
>
> > From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On Behalf
>
> > Of k99ja04
>
> > Sent: Thursday, January 21, 2010 3:10 PM
>
> > To: vantage@yahoogroups .com
>
> > Subject: [Vantage] Skipping Maintenance Renewal
>
> >
>
> >
>
> >
>
> > In order to save on costs, we're considering not paying maintenance for
>
> > 2010. I know it's not ideal, but in this economy we're just trying to keep
>
> > the doors open. Has anyone skipped a year before? Is Epicor going to sting
>
> > me next year with an inflated amount?
>
> >
>
> >
>
> >
>
> > [Non-text portions of this message have been removed]
>
> >
>
> >
>
> >
>
> > ------------ --------- --------- ------
>
> >
>
> > Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
>
> > have already linked your email address to a yahoo id to enable access. )
>
> > (1) To access the Files Section of our Yahoo!Group for Report Builder and
>
> > Crystal Reports and other 'goodies', please goto:
>
> > http://groups. yahoo.com/ group/vantage/ files/.
>
> > (2) To search through old msg's goto:
>
> > http://groups. yahoo.com/ group/vantage/ messages
>
> > (3) To view links to Vendors that provide Vantage services goto:
>
> > http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links
>
> >
>
> >
>
> >
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>





[Non-text portions of this message have been removed]
28
In our previous version 6.1. We went without maintenance for a year. Reason being. 6.1 was in its simplicity(compared to 8.03) a very stable version. Once we moved to 8.03 I did put it off for 4 months, but then had no choice but to pay the fee. Ours is roughly $20K a year. I have had many heated arguments with our CAM.

As one user said there are many times I feel like a hostage and actually have been held hostage by epicor because of payment disputes.

Thanx



[Non-text portions of this message have been removed]
29
Yeah right, like I have that. My predecessor documented / filed very little.

--- In vantage@yahoogroups.com, "Gerry Loranger" <gloranger@...> wrote:
>
> Check your Maintenance and Support Schedule, in the Conditions section, item e. Mine addresses a lapse in fees.
>
>
>
> Gerry
30
Yes, payroll is done in house. Why do you ask?
Jared

--- In vantage@yahoogroups.com, "Pam Simantz" <ajrpam@...> wrote:
>
> Do you run your own payroll?
> Pam Simantz
> AJR Industries, Inc.
>
> Phone: (847) 439-0380
> Fax: (847) 439-0230
>
> E-mail: ajrpam@...
>
> [Non-text portions of this message have been removed]
>
31
No, upgrades / implementation are extra. Many on here (myself included) are frustrated that each update is not exhaustively tested prior to release. It is not uncommon for an update to break something that was previously fixed. You can't think of Epicor's updates like Service Packs from Microsoft. Each upgrade may only be a small step according to their versioning scheme, but you really need to have a sandbox test environment to test all the functionality and your reports before going live. We're on 8.03.408B, and are still waiting for inventory adjustments on pack slips to work when shipped from manufactured inventory. This should have worked from the beginning, and if I drop maintenance, and it's fixed in 409, then I miss out. Epicor should take a lesson from Microsoft and treat this as a patch/hotfix.

That being said, I am very happy with the level of support I receive when I open a specific trouble ticket. I don't know what the earmarked funds breakdown is for upgrades versus per incident support, but I wound prefer to pay for each ticket as I need, and for each upgrade as I need it. Epicor could offer an upgrade license, where the pricing would be appropriate to what my current version it, to how many leaps up the ladder I want to go. Hmmmm, seems like I've seen that model before... oh yeah Microsoft! Listening Epicor?

--- In vantage@yahoogroups.com, Chris Thompson <chriselectrix@...> wrote:
>
> Does Epicor do all your upgrades (ie install the upgrades etc) in with that price?
>
>
>
>
> ________________________________
> From: xorone <xorone@...>
> To: vantage@yahoogroups.com
> Sent: Tue, 26 January, 2010 8:47:36
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
> ÂÂ
> our annual contract is ~$16,000 for 11 full & 10 data licenses.
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
32
Microsoft tests exhaustively prior to release? Since when? I may be unique here, but I've had FAR more issues with software breaks coming from Microsoft updates (all product lines) than from updates from Epicor. But then, this could be related to the number of updates MS releases to fix it's buggy, bloated software.



I'm just sayin...



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of k99ja04
Sent: Tuesday, January 26, 2010 10:14 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Skipping Maintenance Renewal





No, upgrades / implementation are extra. Many on here (myself included) are frustrated that each update is not exhaustively tested prior to release. It is not uncommon for an update to break something that was previously fixed. You can't think of Epicor's updates like Service Packs from Microsoft. Each upgrade may only be a small step according to their versioning scheme, but you really need to have a sandbox test environment to test all the functionality and your reports before going live. We're on 8.03.408B, and are still waiting for inventory adjustments on pack slips to work when shipped from manufactured inventory. This should have worked from the beginning, and if I drop maintenance, and it's fixed in 409, then I miss out. Epicor should take a lesson from Microsoft and treat this as a patch/hotfix.

That being said, I am very happy with the level of support I receive when I open a specific trouble ticket. I don't know what the earmarked funds breakdown is for upgrades versus per incident support, but I wound prefer to pay for each ticket as I need, and for each upgrade as I need it. Epicor could offer an upgrade license, where the pricing would be appropriate to what my current version it, to how many leaps up the ladder I want to go. Hmmmm, seems like I've seen that model before... oh yeah Microsoft! Listening Epicor?

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Chris Thompson <chriselectrix@...> wrote:
>
> Does Epicor do all your upgrades (ie install the upgrades etc) in with that price?
>
>
>
>
> ________________________________
> From: xorone <xorone@...>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Sent: Tue, 26 January, 2010 8:47:36
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
> Â
> our annual contract is ~$16,000 for 11 full & 10 data licenses.
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>




______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________



[Non-text portions of this message have been removed]
33
Mike... hahaha...... I soooooo agree with you.

I turn off Automatic Updates.

And wait, didn't Microsoft invent the term "Service Pack" and "Hotfix"?

I believe so.




-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mike Lowe
Sent: Tuesday, January 26, 2010 1:27 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Skipping Maintenance Renewal

Microsoft tests exhaustively prior to release? Since when? I may be unique here, but I've had FAR more issues with software breaks coming from Microsoft updates (all product lines) than from updates from Epicor. But then, this could be related to the number of updates MS releases to fix it's buggy, bloated software.



I'm just sayin...



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of k99ja04
Sent: Tuesday, January 26, 2010 10:14 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Skipping Maintenance Renewal





No, upgrades / implementation are extra. Many on here (myself included) are frustrated that each update is not exhaustively tested prior to release. It is not uncommon for an update to break something that was previously fixed. You can't think of Epicor's updates like Service Packs from Microsoft. Each upgrade may only be a small step according to their versioning scheme, but you really need to have a sandbox test environment to test all the functionality and your reports before going live. We're on 8.03.408B, and are still waiting for inventory adjustments on pack slips to work when shipped from manufactured inventory. This should have worked from the beginning, and if I drop maintenance, and it's fixed in 409, then I miss out. Epicor should take a lesson from Microsoft and treat this as a patch/hotfix.

That being said, I am very happy with the level of support I receive when I open a specific trouble ticket. I don't know what the earmarked funds breakdown is for upgrades versus per incident support, but I wound prefer to pay for each ticket as I need, and for each upgrade as I need it. Epicor could offer an upgrade license, where the pricing would be appropriate to what my current version it, to how many leaps up the ladder I want to go. Hmmmm, seems like I've seen that model before... oh yeah Microsoft! Listening Epicor?

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Chris Thompson <chriselectrix@...> wrote:
>
> Does Epicor do all your upgrades (ie install the upgrades etc) in with that price?
>
>
>
>
> ________________________________
> From: xorone <xorone@...>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Sent: Tue, 26 January, 2010 8:47:36
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
> Â
> our annual contract is ~$16,000 for 11 full & 10 data licenses.
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>




______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________



[Non-text portions of this message have been removed]



------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
34
What are you guys running? Windows 98? Vista and Win 7 have had very few issues.



Regards,





Andrew Best

Kice Industries, Inc.

P(316)744-7151

F(316)295-2412



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Vic Drecchio
Sent: Tuesday, January 26, 2010 1:03 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Skipping Maintenance Renewal





Mike... hahaha...... I soooooo agree with you.

I turn off Automatic Updates.

And wait, didn't Microsoft invent the term "Service Pack" and "Hotfix"?

I believe so.

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of Mike Lowe
Sent: Tuesday, January 26, 2010 1:27 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Skipping Maintenance Renewal

Microsoft tests exhaustively prior to release? Since when? I may be unique here, but I've had FAR more issues with software breaks coming from Microsoft updates (all product lines) than from updates from Epicor. But then, this could be related to the number of updates MS releases to fix it's buggy, bloated software.

I'm just sayin...

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf Of k99ja04
Sent: Tuesday, January 26, 2010 10:14 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: Skipping Maintenance Renewal

No, upgrades / implementation are extra. Many on here (myself included) are frustrated that each update is not exhaustively tested prior to release. It is not uncommon for an update to break something that was previously fixed. You can't think of Epicor's updates like Service Packs from Microsoft. Each upgrade may only be a small step according to their versioning scheme, but you really need to have a sandbox test environment to test all the functionality and your reports before going live. We're on 8.03.408B, and are still waiting for inventory adjustments on pack slips to work when shipped from manufactured inventory. This should have worked from the beginning, and if I drop maintenance, and it's fixed in 409, then I miss out. Epicor should take a lesson from Microsoft and treat this as a patch/hotfix.

That being said, I am very happy with the level of support I receive when I open a specific trouble ticket. I don't know what the earmarked funds breakdown is for upgrades versus per incident support, but I wound prefer to pay for each ticket as I need, and for each upgrade as I need it. Epicor could offer an upgrade license, where the pricing would be appropriate to what my current version it, to how many leaps up the ladder I want to go. Hmmmm, seems like I've seen that model before... oh yeah Microsoft! Listening Epicor?

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> , Chris Thompson <chriselectrix@...> wrote:
>
> Does Epicor do all your upgrades (ie install the upgrades etc) in with that price?
>
>
>
>
> ________________________________
> From: xorone <xorone@...>
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
> Sent: Tue, 26 January, 2010 8:47:36
> Subject: Re: [Vantage] Skipping Maintenance Renewal
>
> Â
> our annual contract is ~$16,000 for 11 full & 10 data licenses.
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

__________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
__________________________________________________________

[Non-text portions of this message have been removed]

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/. <http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links





[Non-text portions of this message have been removed]
35
At least you don't have to continue paying support to get those fixes from Microsoft. (For what it is worth we are mostly a Novell shop)

--- In vantage@yahoogroups.com, "Vic Drecchio" <vic.drecchio@...> wrote:
>
> Mike... hahaha...... I soooooo agree with you.
>
> I turn off Automatic Updates.
>
> And wait, didn't Microsoft invent the term "Service Pack" and "Hotfix"?
>
> I believe so.
>
>
>
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mike Lowe
> Sent: Tuesday, January 26, 2010 1:27 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: Skipping Maintenance Renewal
>
> Microsoft tests exhaustively prior to release? Since when? I may be unique here, but I've had FAR more issues with software breaks coming from Microsoft updates (all product lines) than from updates from Epicor. But then, this could be related to the number of updates MS releases to fix it's buggy, bloated software.
>
>
>
> I'm just sayin...
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of k99ja04
> Sent: Tuesday, January 26, 2010 10:14 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Skipping Maintenance Renewal
>
>
>
>
>
> No, upgrades / implementation are extra. Many on here (myself included) are frustrated that each update is not exhaustively tested prior to release. It is not uncommon for an update to break something that was previously fixed. You can't think of Epicor's updates like Service Packs from Microsoft. Each upgrade may only be a small step according to their versioning scheme, but you really need to have a sandbox test environment to test all the functionality and your reports before going live. We're on 8.03.408B, and are still waiting for inventory adjustments on pack slips to work when shipped from manufactured inventory. This should have worked from the beginning, and if I drop maintenance, and it's fixed in 409, then I miss out. Epicor should take a lesson from Microsoft and treat this as a patch/hotfix.
>
> That being said, I am very happy with the level of support I receive when I open a specific trouble ticket. I don't know what the earmarked funds breakdown is for upgrades versus per incident support, but I wound prefer to pay for each ticket as I need, and for each upgrade as I need it. Epicor could offer an upgrade license, where the pricing would be appropriate to what my current version it, to how many leaps up the ladder I want to go. Hmmmm, seems like I've seen that model before... oh yeah Microsoft! Listening Epicor?
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Chris Thompson <chriselectrix@> wrote:
> >
> > Does Epicor do all your upgrades (ie install the upgrades etc) in with that price?
> >
> >
> >
> >
> > ________________________________
> > From: xorone <xorone@>
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > Sent: Tue, 26 January, 2010 8:47:36
> > Subject: Re: [Vantage] Skipping Maintenance Renewal
> >
> > Â
> > our annual contract is ~$16,000 for 11 full & 10 data licenses.
> >
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit http://www.messagelabs.com/email
> ______________________________________________________________________
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
36
Greetings,

What is the process to unsubscribe from the Vantage yahoogroup? Sadly, I do not have the time to follow the group and longer and would like to recover this email for other things.

Troy





[Non-text portions of this message have been removed]
37
Bottom right had corner of the e-mail has the link to 'unsubscribe"

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Troy Christensen
Sent: Tuesday, January 26, 2010 1:27 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Unsubscribe From Usersgroup



Greetings,

What is the process to unsubscribe from the Vantage yahoogroup? Sadly, I do not have the time to follow the group and longer and would like to recover this email for other things.

Troy

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
38
You could actually just change the e-mail account where you receive messages (In Yahoo! Groups).... if you'd like to keep your membership, that is.

Regards.

Roel Martinez
ERP Analyst

SABRE TUBULAR STRUCTURES (tm)
www.sabretubularstructures.com<http://www.sabretubularstructures.com/>
8653 E. Hwy 67 | Alvarado, TX 76009
Phone: 817-852-1700 ext. 11858 | Direct Line: 817-852-1858 |Fax: 817-852-1705

[cid:image001.jpg@...3B70]

Sabre Industries, Inc. ("Sabre") E-MAIL NOTICE - This transmission and any attachments may be confidential or subject to a legally recognized privilege and is intended only to be received and read by the proper party having a reason to send communications to or from Sabre. If you do not believe that you are the proper recipient of this message because of its address, contents and/or otherwise believe that this message was sent to you in error, you should not disclose, print, copy or disseminate the information contained in this message. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law and state laws.
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[Non-text portions of this message have been removed]
39
Just trying to figure out what a NON Epicor Service Connect Consultant is billing these days?
Â
Elaina

[Non-text portions of this message have been removed]
40
$125/hr (50% of Epicor's rate)

If you need a great person who is an expert contact me off line. She's a great resource.


Vic Drecchio
ERP Administrator
TIMCO Aerosystems
Greensboro, NC
Email:Â Â vic.drecchio@...
Mobile:Â 704.530.3092


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Elaine Gallagher
Sent: Tuesday, January 26, 2010 3:00 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Service Connect Consultant

Just trying to figure out what a NON Epicor Service Connect Consultant is billing these days?
Â
Elaina

[Non-text portions of this message have been removed]



------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links