[OT] Help Desk Software

system · January 8, 2013, 7:37pm

looks interesting , especially with the itil.... certainly a step above spiceworks in a couple of aspects
Â

________________________________
From: tza_darell <d.ellis@...>
To: vantage@yahoogroups.com
Sent: Tuesday, 8 January 2013, 23:35
Subject: [Vantage] Re: [OT] Help Desk Software

Â

Because you have posted your question in the Vantage forum I presume you
have access to Vantage. If you only want to support Epicor Products you
could contemplate using the Case Management Section of E9. (Not sure if
it is available in earlier versions)

Main Menu > Sales Management > Case Management > General Operations >
Case Entry

Your Entry talks about Toner Outage which indicates you probably want to
support more than just Epicor Product same as us. We use Solar Winds Web
Help Desk

http://www.webhelpdesk.com/ http://www.webhelpdesk.com/>

It has web interface for call logging or users log tickets via email.
The web interface can be customised to tailor call management to
request correct information from users during call logging depending on
initial selections to nature of problem.

Knowledgebase and FAQ's can also be used to encourage users to find
their own solutions without reference to helpdesk staff.

Single Technician login version is free you only pay when you want
multiple technician logins and Ticket Routing / Load Balancing. We have
two technicians supporting 130 users so we pay for our version.

Regards Darren

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · December 11, 2003, 10:42am

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

system · December 11, 2003, 1:34pm

I had a request for this also.

When I read your post I searched and found PeerNet, which offers a
variety of print-to-email drivers. I registered, downloaded the 30
day demo, waited for eval codes, then installed and tested. It seems
to work OK.

Single license is about $80.

Anyone else tried this product? What alternatives would anyone
recommend?

Lonnie

--- In vantage@yahoogroups.com, "Michael D. Howard" <mike@g...> wrote:
> Seems like there was some talk about this
> not so long ago, but due to early onset
> forgetfulness, I can't remember.
>
> Purchase Orders, Sales Order Acknowledgements, etc?
>
> Mike
>
> Michael D. Howard
> Director
> General Sheet Metal Works, Inc.
> South Bend, IN

system · December 11, 2003, 2:22pm

Michael:
Based on input from the group awhile ago, I downloaded Fineprint from www.pdffactory.com which is free and it works great.
We've been using it to email PO's and invoices for awhile now.

Julie Lehmann
Mercury Minnesota Inc.

----- Original Message -----
From: Michael D. Howard
To: Vantage@yahoogroups.com
Sent: Thursday, December 11, 2003 7:43 AM
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor
ADVERTISEMENT

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.

[Non-text portions of this message have been removed]

system · December 11, 2003, 2:28pm

Michael,
we use Win2PDF where the user can convert and attach the PDF to an
email. All they have to do
is address it and away it goes.

_____

From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup
web/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/*http://www.netflix.com/Def
ault?mqso=60178338&partid=4116730> click here

<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai
l/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

system · December 11, 2003, 4:02pm

We use PDF Factory. Works great. IT was recommended by the group.

C

-----Original Message-----
From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT
<http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroupweb/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/*http://www.netflix.com/Default?mqso=60178338&partid=4116730> click here
<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmail/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

system · December 11, 2003, 4:09pm

Thanks very much Lonnie, Julie and Dick.

Mike

-----Original Message-----
From: PLAMAN DICK [mailto:dick.plaman@...]
Sent: Thursday, December 11, 2003 10:46 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Anybody e-mailing reports directly out of
Vantage?

Michael,
we use Win2PDF where the user can convert and attach the PDF to an
email. All they have to do
is address it and away it goes.

_____

From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup
web/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/*http://www.netflix.com/Def
ault?mqso=60178338&partid=4116730> click here

<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai
l/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

system · December 11, 2003, 4:15pm

There are several different solutions that have been discussed here - we use
602 Print Pack from www.software602.com
We have used it for 3 or 4 years now with no real complaints.

Jerry Boyle
Sipco Molding Technologies
Meadville, PA. 16335
p 814.724.2243 x53
f 814.724.2244
vantage 5.20.332

-----Original Message-----
From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

system · December 11, 2003, 4:51pm

Not to threadjack exactly but.... is anyone using PDF995 to create PDF's and have any comments on it? Seems to be very full featured and free (with ad display) or very reasonable ($9.95) with no ads. It was pretty highly recommended in a couple magazine articles so I've downloaded but not tried it yet.
Thanks,
-Todd C.

-----Original Message-----
From: PLAMAN DICK [mailto:dick.plaman@...]
Sent: Thursday, December 11, 2003 9:46 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Anybody e-mailing reports directly out of Vantage?

Michael,
we use Win2PDF where the user can convert and attach the PDF to an
email. All they have to do
is address it and away it goes.

_____

From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT

< http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup
web/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/* http://www.netflix.com/Def
ault?mqso=60178338&partid=4116730> click here

< http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai
l/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
< http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
< http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
< http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

Yahoo! Groups Sponsor

ADVERTISEMENT
<http://rd.yahoo.com/SIG=12cgdvaue/M=267637.4116732.5333197.1261774/D=egroupweb/S=1705007183:HM/EXP=1071257292/A=1853619/R=0/*http://www.netflix.com/Default?mqso=60178356&partid=4116732> click here
<http://us.adserver.yahoo.com/l?M=267637.4116732.5333197.1261774/D=egroupmail/S=:HM/A=1853619/rand=325401886>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

system · December 11, 2003, 6:57pm

Also win2pdf. In volume, I think I paid $25 a license. Users say it works
better than Acrobat. I suppose that depends on what they're trying to do.
But for normal business use, it's a pretty good product.

Gary Polvinale
Denton ATD

-----Original Message-----
From: PLAMAN DICK [mailto:dick.plaman@...]
Sent: Thursday, December 11, 2003 10:46 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Anybody e-mailing reports directly out of Vantage?

Michael,
we use Win2PDF where the user can convert and attach the PDF to an
email. All they have to do is address it and away it goes.

_____

From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup
web/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/*http://www.netflix.com/Def
ault?mqso=60178338&partid=4116730> click here

<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai
l/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

------------------------ Yahoo! Groups Sponsor ---------------------~--> Buy
Ink Cartridges or Refill Kits for your HP, Epson, Canon or Lexmark Printer
at MyInks.com. Free s/h on orders $50 or more to the US & Canada.
http://www.c1tracking.com/l.asp?cid=5511
http://us.click.yahoo.com/mOAaAA/3exGAA/qnsNAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

system · December 11, 2003, 8:57pm

Todd
I bought a twenty user license for something like $150 early this year.
You can print Vantage reports, ProE, ACAD, office files etc with no
problems.
Cliff Drumeller
IT Manager
Mass Precision Sheetmetal
408 954 0200

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, December 11, 2003 11:49 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Anybody e-mailing reports directly out of Vantage?

Not to threadjack exactly but.... is anyone using PDF995 to create PDF's and
have any comments on it? Seems to be very full featured and free (with ad
display) or very reasonable ($9.95) with no ads. It was pretty highly
recommended in a couple magazine articles so I've downloaded but not tried
it yet.
Thanks,
-Todd C.

-----Original Message-----
From: PLAMAN DICK [mailto:dick.plaman@...]
Sent: Thursday, December 11, 2003 9:46 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Anybody e-mailing reports directly out of Vantage?

Michael,
we use Win2PDF where the user can convert and attach the PDF to an
email. All they have to do
is address it and away it goes.

_____

From: Michael D. Howard [mailto:mike@...]
Sent: Thursday, December 11, 2003 8:44 AM
To: Vantage@yahoogroups.com
Subject: [Vantage] Anybody e-mailing reports directly out of Vantage?

Seems like there was some talk about this
not so long ago, but due to early onset
forgetfulness, I can't remember.

Purchase Orders, Sales Order Acknowledgements, etc?

Mike

Michael D. Howard
Director
General Sheet Metal Works, Inc.
South Bend, IN

Yahoo! Groups Sponsor

ADVERTISEMENT

<
http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup
<http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=egroup

>

web/S=1705007183:HM/EXP=1071243754/A=1853618/R=0/*
http://www.netflix.com/Def <http://www.netflix.com/Def>
ault?mqso=60178338&partid=4116730> click here

<
http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai
<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egroupmai

>

l/S=:HM/A=1853618/rand=586757731>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> >
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
< http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links> >

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/ <http://docs.yahoo.com/info/terms/> > .

[Non-text portions of this message have been removed]

Yahoo! Groups Sponsor

ADVERTISEMENT
<
http://rd.yahoo.com/SIG=12cgdvaue/M=267637.4116732.5333197.1261774/D=egroupw
eb/S=1705007183:HM/EXP=1071257292/A=1853619/R=0/*http://www.netflix.com/Defa
ult?mqso=60178356
<http://rd.yahoo.com/SIG=12cgdvaue/M=267637.4116732.5333197.1261774/D=egroup
web/S=1705007183:HM/EXP=1071257292/A=1853619/R=0/*http://www.netflix.com/Def
ault?mqso=60178356&partid=4116732> &partid=4116732> click here
<
http://us.adserver.yahoo.com/l?M=267637.4116732.5333197.1261774/D=egroupmail
/S=:HM/A=1853619/rand=325401886
<http://us.adserver.yahoo.com/l?M=267637.4116732.5333197.1261774/D=egroupmai
l/S=:HM/A=1853619/rand=325401886> >

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
http://docs.yahoo.com/info/terms/ <http://docs.yahoo.com/info/terms/> > .

[Non-text portions of this message have been removed]

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://rd.yahoo.com/SIG=12cojkvc5/M=267637.4116732.5333197.1261774/D=egroup
web/S=1705007183:HM/EXP=1071265873/A=1853618/R=0/*http://www.netflix.com/Def
ault?mqso=60178338&partid=4116732> click here

<http://us.adserver.yahoo.com/l?M=267637.4116732.5333197.1261774/D=egroupmai
l/S=:HM/A=1853618/rand=646471245>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

system · December 11, 2003, 9:31pm

I just tried PDF995 per your recommendation. Works great. I've been
using the Broadgun freebie but it leaves a watermark. PDF995 just
opens a web page ad that you can close.

This will be my PDF printer of choice now.

BTW, http://www.pcmag.com/article2/0,4149,1190684,00.asp has a list
as recommended by PC Magazine.

For Lotus Notes users: check out the PeerNet drivers.

-Lonnie

--- In vantage@yahoogroups.com, "Todd Caughey" <caugheyt@h...> wrote:
> Not to threadjack exactly but.... is anyone using PDF995 to create
PDF's and have any comments on it? Seems to be very full featured
and free (with ad display) or very reasonable ($9.95) with no ads.
It was pretty highly recommended in a couple magazine articles so
I've downloaded but not tried it yet.
> Thanks,
> -Todd C.
>
> -----Original Message-----
> From: PLAMAN DICK [mailto:dick.plaman@T...]
> Sent: Thursday, December 11, 2003 9:46 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Anybody e-mailing reports directly out of
Vantage?
>
>
> Michael,
> we use Win2PDF where the user can convert and attach the PDF to
an
> email. All they have to do
> is address it and away it goes.
>
> _____
>
> From: Michael D. Howard [mailto:mike@g...]
> Sent: Thursday, December 11, 2003 8:44 AM
> To: Vantage@yahoogroups.com
> Subject: [Vantage] Anybody e-mailing reports directly out of
Vantage?
>
>
> Seems like there was some talk about this
> not so long ago, but due to early onset
> forgetfulness, I can't remember.
>
> Purchase Orders, Sales Order Acknowledgements, etc?
>
> Mike
>
> Michael D. Howard
> Director
> General Sheet Metal Works, Inc.
> South Bend, IN
>
>
>
> Yahoo! Groups Sponsor
>
> ADVERTISEMENT
>
> <
http://rd.yahoo.com/SIG=12cl6kria/M=267637.4116730.5333196.1261774/D=e
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M=267637.4116730.5333196.1261774/D=egroupmai
> l/S=:HM/A=1853618/rand=586757731>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> < http://groups.yahoo.com/group/vantage/files/.>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> < http://groups.yahoo.com/group/vantage/messages>
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> < http://groups.yahoo.com/group/vantage/links>
>
> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
> < http://docs.yahoo.com/info/terms/> .
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> Yahoo! Groups Sponsor
>
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>
<http://rd.yahoo.com/SIG=12cgdvaue/M=267637.4116732.5333197.1261774/D=
egroupweb/S=1705007183:HM/EXP=1071257292/A=1853619/R=0/*http://www.net
flix.com/Default?mqso=60178356&partid=4116732> click here
> <http://us.adserver.yahoo.com/l?
M=267637.4116732.5333197.1261774/D=egroupmail/S=:HM/A=1853619/rand=325
401886>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
>
> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
>
>
>
>
> [Non-text portions of this message have been removed]

system · December 12, 2003, 11:42am

I am looking into purchasing a help desk software package. I am looking for
a package that will allow users to submit requests/issues via a web based
interface, then have a central admin that will prioritize and distribute the
requests/issues to the appropriate personnel within the IT department. I
will have 4 employees responding to actions and up to 200 users. Is anyone
currently using one or has anyone had a previous experience that they can
make a recommendation on?

Thanks in advance,

Michael Benedict
IS Manager
Crestview Aerospace Corp.

system · December 12, 2003, 12:11pm

Back in my help desk days, we used a program called Expert Advisor (EA)
runs off an oracle database. May be overkill for what you need, but it
cant hurt to check them out. Unfortunately I do not have a website for
them...

Brandon R Murch

Director of Information Technology

WindStone Medical Inc.

(406)259.6387

bmurch@...

-----Original Message-----
From: Michael Benedict [mailto:mbenedict@...]
Sent: Friday, December 12, 2003 9:40 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Help Desk Software

I am looking into purchasing a help desk software package. I am looking
for
a package that will allow users to submit requests/issues via a web
based
interface, then have a central admin that will prioritize and distribute
the
requests/issues to the appropriate personnel within the IT department.
I
will have 4 employees responding to actions and up to 200 users. Is
anyone
currently using one or has anyone had a previous experience that they
can
make a recommendation on?

Thanks in advance,

Michael Benedict
IS Manager
Crestview Aerospace Corp.

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://rd.yahoo.com/SIG=12csc3vl6/M=267637.4116730.5333196.1261774/D=eg
roupweb/S=1705007183:HM/EXP=1071333734/A=1853618/R=0/*http:/www.netflix.
com/Default?mqso=60178338&partid=4116730> click here

<http://us.adserver.yahoo.com/l?M=267637.4116730.5333196.1261774/D=egrou
pmail/S=:HM/A=1853618/rand=995110180>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo!
<http://docs.yahoo.com/info/terms/> Terms of Service.

[Non-text portions of this message have been removed]

system · December 12, 2003, 12:16pm

Check out HEAT. Its from the Goldmine developers...for better or worse.

http://www.frontrange.com/heat/

Michael

-----Original Message-----
From: Michael Benedict [mailto:mbenedict@...]
Sent: Friday, December 12, 2003 8:40 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Help Desk Software

I am looking into purchasing a help desk software package. I am looking for
a package that will allow users to submit requests/issues via a web based
interface, then have a central admin that will prioritize and distribute the
requests/issues to the appropriate personnel within the IT department. I
will have 4 employees responding to actions and up to 200 users. Is anyone
currently using one or has anyone had a previous experience that they can
make a recommendation on?

Thanks in advance,

Michael Benedict
IS Manager
Crestview Aerospace Corp.

------------------------ Yahoo! Groups Sponsor ---------------------~--> Buy
Ink Cartridges or Refill Kits for your HP, Epson, Canon or Lexmark Printer
at MyInks.com. Free s/h on orders $50 or more to the US & Canada.
http://www.c1tracking.com/l.asp?cid=5511
http://us.click.yahoo.com/mOAaAA/3exGAA/qnsNAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

system · December 12, 2003, 12:38pm

....oops I almost forgot...there is always Clientele.

Happy Chanuka Joe & Rick!

-----Original Message-----
From: Michael Benedict [mailto:mbenedict@...]
Sent: Friday, December 12, 2003 8:40 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Help Desk Software

I am looking into purchasing a help desk software package. I am looking for
a package that will allow users to submit requests/issues via a web based
interface, then have a central admin that will prioritize and distribute the
requests/issues to the appropriate personnel within the IT department. I
will have 4 employees responding to actions and up to 200 users. Is anyone
currently using one or has anyone had a previous experience that they can
make a recommendation on?

Thanks in advance,

Michael Benedict
IS Manager
Crestview Aerospace Corp.

------------------------ Yahoo! Groups Sponsor ---------------------~--> Buy
Ink Cartridges or Refill Kits for your HP, Epson, Canon or Lexmark Printer
at MyInks.com. Free s/h on orders $50 or more to the US & Canada.
http://www.c1tracking.com/l.asp?cid=5511
http://us.click.yahoo.com/mOAaAA/3exGAA/qnsNAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

system · December 12, 2003, 2:55pm

Thanks to everyone for their replies. I got an off list link to
www.wonderdesk.com It's a simple straightforward web based program for $500
with unlimited techs and users. I went through the demo and it looks like
it might solve my needs.

Thanks again,

Michael

system · January 7, 2013, 9:29am

Hello Group!

We are using a home-grown Help Desk app that is based on Access. Calls and email come in and members of the IT staff enter the person who called, the description of the problem, its severity, and in the end, its resolution.

To improve our process, we would like to implement a new Help Desk where the users enter their info and the problem description. We would like to eliminate the Help Desk phone except for true emergencies (no, running out of toner is not an emergency).

I have looked at free solutions and paid solutions. We are willing to pay to get additional features. Free is better, but sometimes you get what you pay for. Anyone out there using a similar solution?

Thanks in advance,

Doug

Doug Oswald

Manager of Information Systems and Facilities

FLEETWOOD

www.fleetwoodfixtures.com<http://www.fleetwoodfixtures.com>

Visit for an introduction to our extraordinary global capabilities

Corporate Office

Service Locations

225 Peach Street Leesport Pennsylvania 19533

USA - California * Illinois * New York * Pennsylvania

P. 610 916 9999 F. 610 916 9900

International - China * India

Green Plus Certified<http://gogreenplus.org> * 2012 Green Plus Medium-Sized Business of the Year!<http://gogreenplus.org/latest-news/gp-staff-news/2012-green-plus-sustainable-enterprise-winners-recognized/>
We Reclaim, Recycle and Respect the Environment

This transmission is confidential and intended solely for the use of the person or organization to whom it is addressed.
It may contain privileged and confidential information. If you are not the intended recipient, you should not copy,
distribute or take any action on it. Please return any such mail to the originator.

[Non-text portions of this message have been removed]

system · January 7, 2013, 9:35am

We have used SysAid. It is very powerful and cheap. While hit has lots of power, it is easy to use and setup. I remember an old thread on this and some other good ones came up too

Thank you,

Frank Cirone
Rose Brand
E9 v700b
64 bit SQL Non Unicode
Virtualized
Citrix Clients

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Doug Oswald
Sent: Monday, January 07, 2013 9:29 AM
Subject: [Vantage] [OT] Help Desk Software

Hello Group!

We are using a home-grown Help Desk app that is based on Access. Calls and email come in and members of the IT staff enter the person who called, the description of the problem, its severity, and in the end, its resolution.

To improve our process, we would like to implement a new Help Desk where the users enter their info and the problem description. We would like to eliminate the Help Desk phone except for true emergencies (no, running out of toner is not an emergency).

I have looked at free solutions and paid solutions. We are willing to pay to get additional features. Free is better, but sometimes you get what you pay for. Anyone out there using a similar solution?

Thanks in advance,

Doug

Doug Oswald

Manager of Information Systems and Facilities

FLEETWOOD

www.fleetwoodfixtures.comhttp://www.fleetwoodfixtures.com>

Visit for an introduction to our extraordinary global capabilities

Corporate Office

Service Locations

225 Peach Street Leesport Pennsylvania 19533

USA - California * Illinois * New York * Pennsylvania

P. 610 916 9999 F. 610 916 9900

International - China * India

Green Plus Certifiedhttp://gogreenplus.org> * 2012 Green Plus Medium-Sized Business of the Year!http://gogreenplus.org/latest-news/gp-staff-news/2012-green-plus-sustainable-enterprise-winners-recognized/>
We Reclaim, Recycle and Respect the Environment

This transmission is confidential and intended solely for the use of the person or organization to whom it is addressed.
It may contain privileged and confidential information. If you are not the intended recipient, you should not copy,
distribute or take any action on it. Please return any such mail to the originator.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · January 7, 2013, 9:37am

SpiceWorks FLOSS and its pretty darn good.

*Jose C Gomez*
*Software Engineer*
*
*
*
*T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez> <http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>
<http://www.usdoingstuff.com>

*Quis custodiet ipsos custodes?*

On Mon, Jan 7, 2013 at 9:34 AM, Frank E. Cirone
<frank.cirone@...>wrote:

> **
>
>
> We have used SysAid. It is very powerful and cheap. While hit has lots of
> power, it is easy to use and setup. I remember an old thread on this and
> some other good ones came up too
>
> Thank you,
>
> Frank Cirone
> Rose Brand
> E9 v700b
> 64 bit SQL Non Unicode
> Virtualized
> Citrix Clients
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Doug Oswald
> Sent: Monday, January 07, 2013 9:29 AM
> Subject: [Vantage] [OT] Help Desk Software
>
>
> Hello Group!
>
> We are using a home-grown Help Desk app that is based on Access. Calls and
> email come in and members of the IT staff enter the person who called, the
> description of the problem, its severity, and in the end, its resolution.
>
> To improve our process, we would like to implement a new Help Desk where
> the users enter their info and the problem description. We would like to
> eliminate the Help Desk phone except for true emergencies (no, running out
> of toner is not an emergency).
>
> I have looked at free solutions and paid solutions. We are willing to pay
> to get additional features. Free is better, but sometimes you get what you
> pay for. Anyone out there using a similar solution?
>
> Thanks in advance,
>
> Doug
>
> Doug Oswald
>
> Manager of Information Systems and Facilities
>
> FLEETWOOD
>
> www.fleetwoodfixtures.comhttp://www.fleetwoodfixtures.com>
>
> Visit for an introduction to our extraordinary global capabilities
>
> Corporate Office
>
> Service Locations
>
> 225 Peach Street Leesport Pennsylvania 19533
>
> USA - California * Illinois * New York * Pennsylvania
>
> P. 610 916 9999 F. 610 916 9900
>
> International - China * India
>
> Green Plus Certifiedhttp://gogreenplus.org> * 2012 Green Plus
> Medium-Sized Business of the Year!
> http://gogreenplus.org/latest-news/gp-staff-news/2012-green-plus-sustainable-enterprise-winners-recognized/
> >
> We Reclaim, Recycle and Respect the Environment
>
> This transmission is confidential and intended solely for the use of the
> person or organization to whom it is addressed.
> It may contain privileged and confidential information. If you are not the
> intended recipient, you should not copy,
> distribute or take any action on it. Please return any such mail to the
> originator.
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
>

[Non-text portions of this message have been removed]

Topic		Replies	Views
(OT) Project Management Software Yahoo Archive	6	332	April 22, 2003
OT - software for document management? Yahoo Archive	6	403	November 16, 2009
[Off-Topic] Track-It Inventory and Auditing Software - Any exp Yahoo Archive	3	625	April 13, 2001
[OT] Web Usage Logging Yahoo Archive	48	1684	April 1, 2008
Electronic Invoices Yahoo Archive	10	337	February 17, 2005

[OT] Help Desk Software

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