Another vote for spiceworks.
It lets you work through email too which is nice. Users can email '
spiceworks@...' or use a little webform. It creates tickets and
notifies the appropriate people. They can just respond to that email and it
will automatically assign the ticket and relay the message to the user that
created it. It even has some nice tags you can dump in the message to do
things like #close, #onhold, #unassign, etc
It does asset tracking as well and will automatically scan your network to
find new/disconnected devices, check for pending updates etc.
To top it off, the install is about 5 minutes. Download the installer, run
it, give it an email address and a domain account (if you want it to check
patches and do things that need such permissions) and it's done.
*John Driggers*
**
*Chief Data Wrangler*
*
*
*I have an Epicor blog <http://usdoingstuff.com/>. How useful is that?*
*
*:: 904.404.9233
:: waffqle@...
:: http://www.usdoingstuff.com <http://www.usdoingstuff.com/>
*
*
It lets you work through email too which is nice. Users can email '
spiceworks@...' or use a little webform. It creates tickets and
notifies the appropriate people. They can just respond to that email and it
will automatically assign the ticket and relay the message to the user that
created it. It even has some nice tags you can dump in the message to do
things like #close, #onhold, #unassign, etc
It does asset tracking as well and will automatically scan your network to
find new/disconnected devices, check for pending updates etc.
To top it off, the install is about 5 minutes. Download the installer, run
it, give it an email address and a domain account (if you want it to check
patches and do things that need such permissions) and it's done.
*John Driggers*
**
*Chief Data Wrangler*
*
*
*I have an Epicor blog <http://usdoingstuff.com/>. How useful is that?*
*
*:: 904.404.9233
:: waffqle@...
:: http://www.usdoingstuff.com <http://www.usdoingstuff.com/>
*
*
On Mon, Jan 7, 2013 at 9:36 AM, Jose Gomez <jose@...> wrote:
> SpiceWorks FLOSS and its pretty darn good.
>
>
> *Jose C Gomez*
> *Software Engineer*
> *
> *
> *
> *T: 904.469.1524 mobile
> E: jose@...
> http://www.josecgomez.com
> <http://www.linkedin.com/in/josecgomez> <
> http://www.facebook.com/josegomez>
> <http://www.google.com/profiles/jose.gomez> <
> http://www.twitter.com/joc85>
> <http://www.josecgomez.com/professional-resume/>
> <http://www.josecgomez.com/feed/>
> <http://www.usdoingstuff.com>
>
> *Quis custodiet ipsos custodes?*
>
>
> On Mon, Jan 7, 2013 at 9:34 AM, Frank E. Cirone
> <frank.cirone@...>wrote:
>
> > **
> >
> >
> > We have used SysAid. It is very powerful and cheap. While hit has lots of
> > power, it is easy to use and setup. I remember an old thread on this and
> > some other good ones came up too
> >
> > Thank you,
> >
> > Frank Cirone
> > Rose Brand
> > E9 v700b
> > 64 bit SQL Non Unicode
> > Virtualized
> > Citrix Clients
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> > Of Doug Oswald
> > Sent: Monday, January 07, 2013 9:29 AM
> > Subject: [Vantage] [OT] Help Desk Software
> >
> >
> > Hello Group!
> >
> > We are using a home-grown Help Desk app that is based on Access. Calls
> and
> > email come in and members of the IT staff enter the person who called,
> the
> > description of the problem, its severity, and in the end, its resolution.
> >
> > To improve our process, we would like to implement a new Help Desk where
> > the users enter their info and the problem description. We would like to
> > eliminate the Help Desk phone except for true emergencies (no, running
> out
> > of toner is not an emergency).
> >
> > I have looked at free solutions and paid solutions. We are willing to pay
> > to get additional features. Free is better, but sometimes you get what
> you
> > pay for. Anyone out there using a similar solution?
> >
> > Thanks in advance,
> >
> > Doug
> >
> > Doug Oswald
> >
> > Manager of Information Systems and Facilities
> >
> > FLEETWOOD
> >
> > www.fleetwoodfixtures.comhttp://www.fleetwoodfixtures.com>
> >
> > Visit for an introduction to our extraordinary global capabilities
> >
> > Corporate Office
> >
> > Service Locations
> >
> > 225 Peach Street Leesport Pennsylvania 19533
> >
> > USA - California * Illinois * New York * Pennsylvania
> >
> > P. 610 916 9999 F. 610 916 9900
> >
> > International - China * India
> >
> > Green Plus Certifiedhttp://gogreenplus.org> * 2012 Green Plus
> > Medium-Sized Business of the Year!
> >
> http://gogreenplus.org/latest-news/gp-staff-news/2012-green-plus-sustainable-enterprise-winners-recognized/
> > >
> > We Reclaim, Recycle and Respect the Environment
> >
> > This transmission is confidential and intended solely for the use of the
> > person or organization to whom it is addressed.
> > It may contain privileged and confidential information. If you are not
> the
> > intended recipient, you should not copy,
> > distribute or take any action on it. Please return any such mail to the
> > originator.
> >
> > [Non-text portions of this message have been removed]
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
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> (2) To search through old msg's goto:
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> (3) To view links to Vendors that provide Vantage services goto:
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>
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>
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