Epicor.exe crashing for just one user

Epicor ERP 10
1

We have one user that E10 wont run for.

The user gets:

Logging in as another user works, so I don’t think it’s their client. And using Remote desktop to the App Server (as the user in question) yeilds the same thing (the crashing thing). Even happens when trying to launch the Test Company DB (which hasn’t been touched (with respect to user rights) in months.

Any Ideas?

2

Delete all .cch files from
C:\Users\jose\AppData\Roaming\Microsoft\CLR Security Config\v2.0.50727.312
and
C:\Windows\Microsoft.NET\Framework \2.0.50727\CONFIG

3

But this users name is Carlos, not Jose. :slight_smile:

Will give it a try

4

There is no folder named “CLR Security Config” in the Microsoft folder

EDIT: “C:\Windows\Microsoft.NET\Framework \2.0.50727\CONFIG” does exist, but is completely empty.

5

Use personalization purge on the purge cleanup menu and get rid of the user’s main menu layout

6

Already did that.

7

In the user folder there should be the CLR Security Config settings. Do you have show hidden files on?
What version of windows?

8

Here’s an update

  1. The program is usually run as an RD App (all users do it this way). It would not even run when RDC’ing directly to the App Server (Windows Server 2012 R2). The Apserver is the one without that CLR… directory. (I inspected it with admin rights and showing hidden files)

  2. I RDC’d (as the user in question) to another server that has the client installed on it. And the user can run from there.

9

I think if you set compatibility mode on the shortcut it does the changes that Jose is doing.

10

This is not be done in the app server you should delete that file in the client machine.

11

But what about the fact that when the user logs into the App Server (via Remote desktop) it fails to run?

Wouldn’t the App Server be functioning as the client too (in this particular case) ?

12

Try deleting temp files in C:\ProgramData\Epicor\ [server]-[port]

1 Like
13

Please login using manager then change the user within the E10 screen then clear the catch
click on save on exit then re login

14

Dear ckrusen http://epiusers.help/u/ckrusen
Please login using manager and change the user within the epicor screen and
clear the catch once catch will clear exit from e10 and try to relogin hope
this works for you

15

If none of the other great ideas above work…do you think this user might have something on their Favorites Menu that could be causing the client to crash? It might be set to Auto-Load or not… I’ve seen an issue where an individual user had a bad Favorites link and they couldn’t log into the Classic E10 client because of that. (And it wasn’t even set to auto-load…) The Shell view would open for them without crashing but not the Classic view. So I had the user log into the Shell view and we deleted the unusual Favorites links (web pages, Excel\Word Docs, etc.) that they had and then they were able to open the Classic view without a problem. Just a thought… :slight_smile:

2 Likes
16

Thanks to all for the suggestions.

I see several suggestions for deleting files or “clearing the cache”, and have to admit that I don’t always know where these files are or how this cache is implemented.

Is there a document that outlines what directories are used on the various machines, of various roles, with various O/S’s?

I.E
Client running on Win7
Client running on Win8
Client running on Win10
Client running on WinServer 2008
Client running on WinServer 2008 as Terminal Service
Client running on WinServer 2012 as Terminal Service

App Server running on WinServer 2008
App Server running on WinServer 2012

17

I am not aware of a document. This was learned by tribal knowledge. If you want to clear all cached info from Epicor on most machines this will work. Search for %programdata%\Epicor then remove all of the folders. Only do this with the client closed as it will cut the legs out from under it. I don’t run TS so I don’t know how that would complicate this.

Greg

1 Like
18

AFAIK those .NET / CLR / ProgramData\Epicor folders are possible causes of “mfgsys.exe has stopped working”
You may find some hints in EpicWeb answerbook or Google, but there isn’t an official documenting listing it out.
No experience with TS, but the path is same for my Win7, XP, Win10, Server 2008R2, 2012R2
Please state actions you performed so we can stop repeating “delete this” or “clear the cache”. In your case I strongly believe that C:\ProgramData\Epicor\ [server]-[port] would be the answer

19

I can only suggest 2 things:

  1. Login as manager into Classic Mode
  2. In the Main Window find the button “Change User”
  3. Using that Change to the affected user, see what that does

Second:
Try clearing this instead

  • C:\Users\YOURUSERNAME\AppData\Local\Epicor this is where Epicor stores the Home Screen user config.
1 Like
20

Are there any favorite links defined for that user?
What Epicor version is it?