Version 9.04.507A
We are having a problem with the our GL Balances. It seems it's not carrying over the balances correctly from year to year. After speaking with Epicor they suggested we run the "Transfer Opening Balances to Next Year" and then run the "Verify Balances" tool.
This seems to work OK except for our AR (1200) account. That one was still not correctly carrying the balances forward. So we ran the Verify Balances again but set the Filter to only run on the 1200 account.
The problem now is that the 1200 account balances but every other account in the system is out of balance. So we decided to run it again but this time using the filter select all but the 1200 account. All it did was flip-flop the problem. All account are OK except now the 1200 account is back out of balance again.
We decided to start over and run the "Transfer Opening Balances to Next Year" tool again and then run the Verify Balances but this time with no Filter. Now the 1200 account is right but everything else is back out of balance.
We are at a complete loss as to what to do at this point. Epicor has not been able to offer any support short of us chasing our tails and I have auditors that will be coming in to review our books and no way to show them good numbers.
Suggestions? Anyone experience similar problems in the GL and figure out a way to resolve it?
We are having a problem with the our GL Balances. It seems it's not carrying over the balances correctly from year to year. After speaking with Epicor they suggested we run the "Transfer Opening Balances to Next Year" and then run the "Verify Balances" tool.
This seems to work OK except for our AR (1200) account. That one was still not correctly carrying the balances forward. So we ran the Verify Balances again but set the Filter to only run on the 1200 account.
The problem now is that the 1200 account balances but every other account in the system is out of balance. So we decided to run it again but this time using the filter select all but the 1200 account. All it did was flip-flop the problem. All account are OK except now the 1200 account is back out of balance again.
We decided to start over and run the "Transfer Opening Balances to Next Year" tool again and then run the Verify Balances but this time with no Filter. Now the 1200 account is right but everything else is back out of balance.
We are at a complete loss as to what to do at this point. Epicor has not been able to offer any support short of us chasing our tails and I have auditors that will be coming in to review our books and no way to show them good numbers.
Suggestions? Anyone experience similar problems in the GL and figure out a way to resolve it?