I have a vendor that sent us a bill, we received the goods and posted the bill to the system but then discovered that the pricing was incorrect and notified the vendor. They sent a credit to offset the original bill and a new bill was sent at the correct pricing. Being new to the system we didn’t know the best way to process these changes. While trying to figure out how to handle the issue our clerk paid the original bill.
Now we really don’t know what to do to clean this up.
I was able to figure out how to delete the payment in the system so I am left with the original bill and how to apply the credit and post the new bill.
I’m trying to figure out if I can just change the invoice number and adjust it down to match the new invoice but again I’m open to suggestions.
you can’t change the invoice number. You need to enter it as a debit memo in AP invoice entry, then pull the original invoice and the debit memo into the same payment entry group. The amounts should offset so you only pay the vendor the correct amount.
