I added the registry entry but still don't get any help content. Does the
server need to be rebooted or the regedit also performed on the server?
Jim
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
Bob Goss
Sent: Thursday, August 25, 2005 9:11 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
I had the same problem and the attached is the solution.
Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS
XA610
XA800
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 and 4, and then
click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the Itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not allowed
to add the site because it is required to be a secure site, uncheck
"Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Frank Zeigafuse
Sent: Thursday, August 25, 2005 10:00 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
Could you please post it to the group. I could use it also.
thanks
Frank Zeigafuse
Innovative Office Products
General Manager
Direct Phone: 610-559-6369
Email: fzeigafuse@...
Visit www.one.org to see how the world can be changed one person at a
time.
-----Original Message-----
From: James Smith [mailto:jsmith@...]
Sent: Thursday, August 25, 2005 9:17 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
Jasper,
I just went through this this week. It is most likely the result of
applying
a MS security update. I will forward the fix I rec'd from Epicor
support.
You need to allow for remote html execution via the registry.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf
Of
Jasper Recto
Sent: Thursday, August 25, 2005 9:03 AM
To: Vantage Groups (E-mail)
Subject: [Vantage] Vantage Help
For some reason, when I click on vantage Help contents, I can see the
topics
but no content shows up. It's just a blank white screen.
Any ideas on why this is happening?
Thanks,
Jasper
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
SPONSORED LINKS
Technical support
<http://groups.yahoo.com/gads?t=ms&k=Technical+support&w1=Technical+supp
ort&w2=Vantage&w3=Database&w4=Database+management+software&w5=Membership
+database+software&w6=Church+database+software&c=6&s=148&.sig=D_JdAFeHAo
eH6OugOKk1Yg> Vantage
<http://groups.yahoo.com/gads?t=ms&k=Vantage&w1=Technical+support&w2=Van
tage&w3=Database&w4=Database+management+software&w5=Membership+database+
software&w6=Church+database+software&c=6&s=148&.sig=8zJYQk3edGWFMUVgup9j
Kw> Database
<http://groups.yahoo.com/gads?t=ms&k=Database&w1=Technical+support&w2=Va
ntage&w3=Database&w4=Database+management+software&w5=Membership+database
+software&w6=Church+database+software&c=6&s=148&.sig=PnI9nhHllVsjEbHxRXs
1IQ>
Database management software
<http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Tec
hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=fKR9gtx-Yh-u9MWSh0_-hA> Membership database software
<http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Tec
hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=Nu4StMQZ8LT26M5TzRGQlg> Church database software
<http://groups.yahoo.com/gads?t=ms&k=Church+database+software&w1=Technic
al+support&w2=Vantage&w3=Database&w4=Database+management+software&w5=Mem
bership+database+software&w6=Church+database+software&c=6&s=148&.sig=UAi
Qi3Ftbp7Qnq6ys_yZxg>
________________________________
YAHOO! GROUPS LINKS
* Visit your group "vantage
<http://groups.yahoo.com/group/vantage> " on the web.
* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
* Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service <http://docs.yahoo.com/info/terms/> .
________________________________
Upgrade Your Email - Click here!
<http://promos.hotbar.com/promos/promodll.dll?RunPromo&El=&SG=&RAND=2659
9&partner=hotbar>
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
----------------------------------------------------------------------------
--
YAHOO! GROUPS LINKS
a.. Visit your group "vantage" on the web.
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service.
----------------------------------------------------------------------------
--
[Non-text portions of this message have been removed]
server need to be rebooted or the regedit also performed on the server?
Jim
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
Bob Goss
Sent: Thursday, August 25, 2005 9:11 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
I had the same problem and the attached is the solution.
Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS
XA610
XA800
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 and 4, and then
click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the Itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not allowed
to add the site because it is required to be a secure site, uncheck
"Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Frank Zeigafuse
Sent: Thursday, August 25, 2005 10:00 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
Could you please post it to the group. I could use it also.
thanks
Frank Zeigafuse
Innovative Office Products
General Manager
Direct Phone: 610-559-6369
Email: fzeigafuse@...
Visit www.one.org to see how the world can be changed one person at a
time.
-----Original Message-----
From: James Smith [mailto:jsmith@...]
Sent: Thursday, August 25, 2005 9:17 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Help
Jasper,
I just went through this this week. It is most likely the result of
applying
a MS security update. I will forward the fix I rec'd from Epicor
support.
You need to allow for remote html execution via the registry.
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf
Of
Jasper Recto
Sent: Thursday, August 25, 2005 9:03 AM
To: Vantage Groups (E-mail)
Subject: [Vantage] Vantage Help
For some reason, when I click on vantage Help contents, I can see the
topics
but no content shows up. It's just a blank white screen.
Any ideas on why this is happening?
Thanks,
Jasper
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
SPONSORED LINKS
Technical support
<http://groups.yahoo.com/gads?t=ms&k=Technical+support&w1=Technical+supp
ort&w2=Vantage&w3=Database&w4=Database+management+software&w5=Membership
+database+software&w6=Church+database+software&c=6&s=148&.sig=D_JdAFeHAo
eH6OugOKk1Yg> Vantage
<http://groups.yahoo.com/gads?t=ms&k=Vantage&w1=Technical+support&w2=Van
tage&w3=Database&w4=Database+management+software&w5=Membership+database+
software&w6=Church+database+software&c=6&s=148&.sig=8zJYQk3edGWFMUVgup9j
Kw> Database
<http://groups.yahoo.com/gads?t=ms&k=Database&w1=Technical+support&w2=Va
ntage&w3=Database&w4=Database+management+software&w5=Membership+database
+software&w6=Church+database+software&c=6&s=148&.sig=PnI9nhHllVsjEbHxRXs
1IQ>
Database management software
<http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Tec
hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=fKR9gtx-Yh-u9MWSh0_-hA> Membership database software
<http://groups.yahoo.com/gads?t=ms&k=Membership+database+software&w1=Tec
hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=Nu4StMQZ8LT26M5TzRGQlg> Church database software
<http://groups.yahoo.com/gads?t=ms&k=Church+database+software&w1=Technic
al+support&w2=Vantage&w3=Database&w4=Database+management+software&w5=Mem
bership+database+software&w6=Church+database+software&c=6&s=148&.sig=UAi
Qi3Ftbp7Qnq6ys_yZxg>
________________________________
YAHOO! GROUPS LINKS
* Visit your group "vantage
<http://groups.yahoo.com/group/vantage> " on the web.
* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
* Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service <http://docs.yahoo.com/info/terms/> .
________________________________
Upgrade Your Email - Click here!
<http://promos.hotbar.com/promos/promodll.dll?RunPromo&El=&SG=&RAND=2659
9&partner=hotbar>
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
----------------------------------------------------------------------------
--
YAHOO! GROUPS LINKS
a.. Visit your group "vantage" on the web.
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service.
----------------------------------------------------------------------------
--
[Non-text portions of this message have been removed]