Vantage Customer Issue

Yahoo Archive
1
Yes, we are having the same issue since .407 upgrade. We are SQL as
well. The other issue is that only certain customers appear when using
the search, unless we tell it to return all rows. This later is a known
issue that has an SCR I am told.



Pam

Metro



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dale R. Kalsow
Sent: Saturday, February 07, 2009 8:42 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Customer Issue



We are on sql as well.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Randy Raub
Sent: Friday, February 06, 2009 4:13 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Vantage Customer Issue

Yep. we're on SQL. Support told us to look our numbers up in customer
tracker, as an interim fix.

Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Steven Gotschall
Sent: Friday, February 06, 2009 3:59 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Vantage Customer Issue

Are both of you on SQL? We are on 407 Progress and haven't seen this.
There is a delay that appears to be random, but I don't think I've seen
it take over 15 seconds, and sometimes its almost instant.

________________________________
From: Randy Raub <rraub@... <mailto:rraub%40sabrecom.com>
<mailto:rraub%40sabrecom.com>
<mailto:rraub%40sabrecom.com> >
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Sent: Friday, February 6, 2009 4:34:54 PM
Subject: RE: [Vantage] Vantage Customer Issue

We just upgraded to version 407, and are experiencing the same. Vantage
support told us we were the only ones to complain about this and it
wouldn't be addressed until version 409.

Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

____________ _________ _________ __

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
Of Dale R. Kalsow
Sent: Friday, February 06, 2009 2:42 PM
To: vantage@yahoogroups .com
Subject: [Vantage] Vantage Customer Issue

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
2
I figure while I'm on hold with Epicor, I'll send this out.



Weird problem:



In the Chart of Accounts maintenance, upon trying to modify the
description and saving I get an error "Record has been modified by
another user and couldn't be updated. Please press the Refresh button
and re-enter your changes." I do that and it never lets me save.



THE REAL RELATED PROBLEM:



Anytime we attempt to post something to this account, for instance in
Journal Entry, we get an error "Invalid GLAcct, record does not exist"
even after selecting it from the search box.



Vantage SQL 404b





Any ideas?



Thank you in advance!!!







Vic





Vic Drecchio
ERP Administrator

TIMCO Aviation Services
Greensboro, NC
Email: vic.drecchio@...
Office: 336.668.4410 x3091
Mobile: 704.530.3092





[Non-text portions of this message have been removed]
3
Sounds like a corrupted GL acct....its been a while but I had Epicor
help me with this....and I am on progress.

You created the account in chart maintenance, then created it in chart
of accounts, correct? Otherwise try this and see if it works.

If so, then Epicor has to help you out....



M. Manasa Reddy
manasa@...
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Vic Drecchio
Sent: Friday, February 06, 2009 2:27 PM
To: vantage@yahoogroups.com
Subject: [Vantage] GL Account Issue



I figure while I'm on hold with Epicor, I'll send this out.

Weird problem:

In the Chart of Accounts maintenance, upon trying to modify the
description and saving I get an error "Record has been modified by
another user and couldn't be updated. Please press the Refresh button
and re-enter your changes." I do that and it never lets me save.

THE REAL RELATED PROBLEM:

Anytime we attempt to post something to this account, for instance in
Journal Entry, we get an error "Invalid GLAcct, record does not exist"
even after selecting it from the search box.

Vantage SQL 404b

Any ideas?

Thank you in advance!!!

Vic

Vic Drecchio
ERP Administrator

TIMCO Aviation Services
Greensboro, NC
Email: vic.drecchio@... <mailto:vic.drecchio%40timco.aero>
Office: 336.668.4410 x3091
Mobile: 704.530.3092

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
4
Good Afternoon everyone,



We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:



1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?





Thanks!



Dale



[Non-text portions of this message have been removed]
5
Dale how many customers and/or Ship To's do you have. We ran into this awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...> wrote:

From: Dale R. Kalsow <dale.r.kalsow@...>
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com
Date: Friday, February 6, 2009, 3:41 PM






Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]



















[Non-text portions of this message have been removed]
6
We have a total of 5629 customer and a total of 13844 shiptos.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Vantage Customer Issue



Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
7
Yes, I can see that could be a problem where it could take several minutes. One of the problems is that instead of having a separate retrieve button for the Ship To's it brings in all the customer's and Ship To's at the same time. Are you experiencing any slowness like this in other areas of the application? Also, make sure the PC you are retrieving customers on has as much memory and CPU as possible. Are they on 100 mgb network or gigabyte switching? This could help some of the load as well

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...> wrote:

From: Dale R. Kalsow <dale.r.kalsow@...>
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com
Date: Friday, February 6, 2009, 3:52 PM






We have a total of 5629 customer and a total of 13844 shiptos.

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups .com
Subject: Re: [Vantage] Vantage Customer Issue

Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



















[Non-text portions of this message have been removed]
8
We are not experiencing any other slowdowns to the extent. Our pcs have
about 1.5 gigs to 2 gigs running on xp pro with an Intel duo core
processer. The network is 1 gig to the ws and 2 gig fiber between the
switches and network teaming from the server to the switch.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:03 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Customer Issue



Yes, I can see that could be a problem where it could take several
minutes. One of the problems is that instead of having a separate
retrieve button for the Ship To's it brings in all the customer's and
Ship To's at the same time. Are you experiencing any slowness like this
in other areas of the application? Also, make sure the PC you are
retrieving customers on has as much memory and CPU as possible. Are they
on 100 mgb network or gigabyte switching? This could help some of the
load as well

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Date: Friday, February 6, 2009, 3:52 PM

We have a total of 5629 customer and a total of 13844 shiptos.

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups .com
Subject: Re: [Vantage] Vantage Customer Issue

Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
9
Try retrieving one customer with little or no Ship To's than try retrieiving another customer with a significant amount and see if there is a response difference

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...> wrote:

From: Dale R. Kalsow <dale.r.kalsow@...>
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com
Date: Friday, February 6, 2009, 4:10 PM






We are not experiencing any other slowdowns to the extent. Our pcs have
about 1.5 gigs to 2 gigs running on xp pro with an Intel duo core
processer. The network is 1 gig to the ws and 2 gig fiber between the
switches and network teaming from the server to the switch.

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:03 PM
To: vantage@yahoogroups .com
Subject: RE: [Vantage] Vantage Customer Issue

Yes, I can see that could be a problem where it could take several
minutes. One of the problems is that instead of having a separate
retrieve button for the Ship To's it brings in all the customer's and
Ship To's at the same time. Are you experiencing any slowness like this
in other areas of the application? Also, make sure the PC you are
retrieving customers on has as much memory and CPU as possible. Are they
on 100 mgb network or gigabyte switching? This could help some of the
load as well

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:52 PM

We have a total of 5629 customer and a total of 13844 shiptos.

From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups .com
Subject: Re: [Vantage] Vantage Customer Issue

Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



















[Non-text portions of this message have been removed]
10
I do not want to retrieve one customer my people need to search to
customer base to find a computer that they do not necessarily know the
customer id of.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:21 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Customer Issue



Try retrieving one customer with little or no Ship To's than try
retrieiving another customer with a significant amount and see if there
is a response difference

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@...
<mailto:dale.r.kalsow%40determan.com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Date: Friday, February 6, 2009, 4:10 PM

We are not experiencing any other slowdowns to the extent. Our pcs have
about 1.5 gigs to 2 gigs running on xp pro with an Intel duo core
processer. The network is 1 gig to the ws and 2 gig fiber between the
switches and network teaming from the server to the switch.

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:03 PM
To: vantage@yahoogroups .com
Subject: RE: [Vantage] Vantage Customer Issue

Yes, I can see that could be a problem where it could take several
minutes. One of the problems is that instead of having a separate
retrieve button for the Ship To's it brings in all the customer's and
Ship To's at the same time. Are you experiencing any slowness like this
in other areas of the application? Also, make sure the PC you are
retrieving customers on has as much memory and CPU as possible. Are they
on 100 mgb network or gigabyte switching? This could help some of the
load as well

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:52 PM

We have a total of 5629 customer and a total of 13844 shiptos.

From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups .com
Subject: Re: [Vantage] Vantage Customer Issue

Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
11
I know i just wanted to see in 407 if the added Ship to's were causing the delay. If they were I would see about separating them from the query for the customer only

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@...> wrote:

From: Dale R. Kalsow <dale.r.kalsow@...>
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups.com
Date: Friday, February 6, 2009, 4:23 PM






I do not want to retrieve one customer my people need to search to
customer base to find a computer that they do not necessarily know the
customer id of.

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:21 PM
To: vantage@yahoogroups .com
Subject: RE: [Vantage] Vantage Customer Issue

Try retrieving one customer with little or no Ship To's than try
retrieiving another customer with a significant amount and see if there
is a response difference

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 4:10 PM

We are not experiencing any other slowdowns to the extent. Our pcs have
about 1.5 gigs to 2 gigs running on xp pro with an Intel duo core
processer. The network is 1 gig to the ws and 2 gig fiber between the
switches and network teaming from the server to the switch.

From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 3:03 PM
To: vantage@yahoogroups .com
Subject: RE: [Vantage] Vantage Customer Issue

Yes, I can see that could be a problem where it could take several
minutes. One of the problems is that instead of having a separate
retrieve button for the Ship To's it brings in all the customer's and
Ship To's at the same time. Are you experiencing any slowness like this
in other areas of the application? Also, make sure the PC you are
retrieving customers on has as much memory and CPU as possible. Are they
on 100 mgb network or gigabyte switching? This could help some of the
load as well

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: RE: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:52 PM

We have a total of 5629 customer and a total of 13844 shiptos.

From: vantage@yahoogroups .com [mailto:vantage@ yahoogroups .com] On
Behalf
Of Mark Wagner
Sent: Friday, February 06, 2009 2:50 PM
To: vantage@yahoogroups .com
Subject: Re: [Vantage] Vantage Customer Issue

Dale how many customers and/or Ship To's do you have. We ran into this
awhile back when we had thousands of Ship to's for each customer

--- On Fri, 2/6/09, Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> > wrote:

From: Dale R. Kalsow <dale.r.kalsow@ determan. com
<mailto:dale. r.kalsow% 40determan. com> >
Subject: [Vantage] Vantage Customer Issue
To: vantage@yahoogroups .com <mailto:vantage% 40yahoogroups. com>
Date: Friday, February 6, 2009, 3:41 PM

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

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12
We just upgraded to version 407, and are experiencing the same. Vantage
support told us we were the only ones to complain about this and it
wouldn't be addressed until version 409.


Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578





________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dale R. Kalsow
Sent: Friday, February 06, 2009 2:42 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage Customer Issue



Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
13
Are both of you on SQL? We are on 407 Progress and haven't seen this. There is a delay that appears to be random, but I don't think I've seen it take over 15 seconds, and sometimes its almost instant.




________________________________
From: Randy Raub <rraub@...>
To: vantage@yahoogroups.com
Sent: Friday, February 6, 2009 4:34:54 PM
Subject: RE: [Vantage] Vantage Customer Issue


We just upgraded to version 407, and are experiencing the same. Vantage
support told us we were the only ones to complain about this and it
wouldn't be addressed until version 409.


Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

____________ _________ _________ __

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
Of Dale R. Kalsow
Sent: Friday, February 06, 2009 2:42 PM
To: vantage@yahoogroups .com
Subject: [Vantage] Vantage Customer Issue

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]







[Non-text portions of this message have been removed]
14
Yep. we're on SQL. Support told us to look our numbers up in customer
tracker, as an interim fix.


Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578





________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Steven Gotschall
Sent: Friday, February 06, 2009 3:59 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Vantage Customer Issue



Are both of you on SQL? We are on 407 Progress and haven't seen this.
There is a delay that appears to be random, but I don't think I've seen
it take over 15 seconds, and sometimes its almost instant.

________________________________
From: Randy Raub <rraub@... <mailto:rraub%40sabrecom.com> >
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Sent: Friday, February 6, 2009 4:34:54 PM
Subject: RE: [Vantage] Vantage Customer Issue

We just upgraded to version 407, and are experiencing the same. Vantage
support told us we were the only ones to complain about this and it
wouldn't be addressed until version 409.

Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

____________ _________ _________ __

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
Of Dale R. Kalsow
Sent: Friday, February 06, 2009 2:42 PM
To: vantage@yahoogroups .com
Subject: [Vantage] Vantage Customer Issue

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

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[Non-text portions of this message have been removed]
15
We are on sql as well.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Randy Raub
Sent: Friday, February 06, 2009 4:13 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage Customer Issue



Yep. we're on SQL. Support told us to look our numbers up in customer
tracker, as an interim fix.


Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Steven Gotschall
Sent: Friday, February 06, 2009 3:59 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Vantage Customer Issue

Are both of you on SQL? We are on 407 Progress and haven't seen this.
There is a delay that appears to be random, but I don't think I've seen
it take over 15 seconds, and sometimes its almost instant.

________________________________
From: Randy Raub <rraub@... <mailto:rraub%40sabrecom.com>
<mailto:rraub%40sabrecom.com> >
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Sent: Friday, February 6, 2009 4:34:54 PM
Subject: RE: [Vantage] Vantage Customer Issue

We just upgraded to version 407, and are experiencing the same. Vantage
support told us we were the only ones to complain about this and it
wouldn't be addressed until version 409.

Randy Raub

STP & SSS Division ERP Manager

Sabre Towers & Poles

A Division of Sabre Industries, Inc.

(712) 224-1578

____________ _________ _________ __

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
Of Dale R. Kalsow
Sent: Friday, February 06, 2009 2:42 PM
To: vantage@yahoogroups .com
Subject: [Vantage] Vantage Customer Issue

Good Afternoon everyone,

We are running on version 8.03.407 and are having an issue in quote and
order entry. When we press on the search button for the customer it
takes over 3 minutes to return the list of customers. I have sent my
database to support and they have confirmed it is a bug but will not
give me a date it will be fixed. We are working on going live and feel
it will impact that date as we view it as a major waste of time. My
questions are this:

1) Is anyone else having this issue and if so how are you dealing
with it?

2) Does anyone know who to call or contact to put this issue along?

Thanks!

Dale

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