Basically I feel they are OK. The unduplicatable situations have been rare for us and as far as I have seen from posts they tend to be very specific to the environments encountering them - usually related to other software or particular OS settings at a site that Epicor can't be responsible for. For us they have been pretty good at finding common threads at sites with a problem they can't duplicate. They ought to be able to make a list of sites reporting this issue and perhaps survey them for some commonality - there could be another software package using Crystal for reports that is interfering or has loaded a conflicting DLL.
I had an issue once with VBI where it would not update at night (would nto accept username/password) on our NT 4.0 server that they never did figure out....but they did hang in on the issue and installed VBI on our Win2K email server, and connected it to the database over the network, and it worked fine there (until installing 6.10 broke it). Once thing I can say about Support is that even if they can't solve something they do have a decent attitude and have never been grumpy or rude to me like support personnel for other products I've had.
Also, I have never had an Epicor support call where I did not have an email right after asking for feedback. If anyone has issues then they should blast them. My understanding is that these get read at a very high level.
As for features that don't work that's not TS's fault. I'd be all over my CAM for a refund if it was really clear in the evaluation that it was supposed to work a certain way but then it does not. On the other hand I've been guilty more than once of not evaluating deeply enough and making my own assumptions on how things will work.
More than a couple cents worth I guess.
--Todd C.
-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] v6.1 and default printer problems
As a group are we really that satisfied with Vantage Tech Support?
Personally I am tired of all of the "features" that never really work as
advertised and the "issues" that just never get fixed.
If I am the only one I will climb off my soap box now and go back to my
regular job.
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 11:22 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] v6.1 and default printer problems
We have the same or similar problem on 6.0. It reared its ugly head when we
upgraded from 5.1 to 6.0. Seems more prevalent with the XP operating
system. I have spent many hours on my own and with Epicor TS trying to fix
this. Unable to duplicate is a BS response at best. They know they have a
problem. They can't fix it or duplicate it reliably. They do have some
utilities that track the application. Once it fails you send in the log and
they try to figure out what happened. Didn't work for us, but it has helped
some customers according to TS. Its a huge file (40K lines of code in my
case) and takes a lot of time to check. They are working with Microsoft
trying to fix this. Seems to be related with problems with the use of
Crystal forms.
My personal opinion is that it will never be fixed. With the move to 8.0 I
doubt any real progress will be made in making 6.0/6.1 work any better than
they do now. This is a real hot button for me. I spent many fruitless
hours replacing hardware and updating drivers (a TS standard answer) before
Epicor finally owned up to the problem.
How many of us deciding to not renew our maint would it take before Epicor
noticed? It is the end of the year when all of the CAM's try to make their
nut. If several hundred customers decided to inform their CAM's that we
might not renew do you think the problem might get addressed?
What do you think?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: Charles Paluska - COMCAST [mailto:cpaluska@...]
Sent: Tuesday, November 30, 2004 9:57 AM
To: vantage@yahoogroups.com
Subject: [Vantage] v6.1 and default printer problems
Hello again,
Another frustrating issue has popped up after our upgrade....
Printing only seems to work when going to the default printer, if you select
a different printer the job either runs and prints to space or the client
session hangs. To print to a different printer, you need to signoff of
Vantage, set the printer desired to default then log back into Vantage.
According to Epicor TS - this is a known problem, but they are unable to
duplicate. Has anyone else run into this and found a solution ?
Thanks,
Charles
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://us.ard.yahoo.com/SIG=12914pm07/M=298184.5639630.6699735.3001176/D=groups/S=1705007183:HM/EXP=1101922268/A=2434971/R=0/SIG=11eeoolb0/*http://www.netflix.com/Default?mqso=60185400> click here
<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=:HM/A=2434971/rand=397347037>
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Yahoo! Groups Links
* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
I had an issue once with VBI where it would not update at night (would nto accept username/password) on our NT 4.0 server that they never did figure out....but they did hang in on the issue and installed VBI on our Win2K email server, and connected it to the database over the network, and it worked fine there (until installing 6.10 broke it). Once thing I can say about Support is that even if they can't solve something they do have a decent attitude and have never been grumpy or rude to me like support personnel for other products I've had.
Also, I have never had an Epicor support call where I did not have an email right after asking for feedback. If anyone has issues then they should blast them. My understanding is that these get read at a very high level.
As for features that don't work that's not TS's fault. I'd be all over my CAM for a refund if it was really clear in the evaluation that it was supposed to work a certain way but then it does not. On the other hand I've been guilty more than once of not evaluating deeply enough and making my own assumptions on how things will work.
More than a couple cents worth I guess.
--Todd C.
-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] v6.1 and default printer problems
As a group are we really that satisfied with Vantage Tech Support?
Personally I am tired of all of the "features" that never really work as
advertised and the "issues" that just never get fixed.
If I am the only one I will climb off my soap box now and go back to my
regular job.
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: Mitchell Kirby [mailto:m.kirby@...]
Sent: Tuesday, November 30, 2004 11:22 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] v6.1 and default printer problems
We have the same or similar problem on 6.0. It reared its ugly head when we
upgraded from 5.1 to 6.0. Seems more prevalent with the XP operating
system. I have spent many hours on my own and with Epicor TS trying to fix
this. Unable to duplicate is a BS response at best. They know they have a
problem. They can't fix it or duplicate it reliably. They do have some
utilities that track the application. Once it fails you send in the log and
they try to figure out what happened. Didn't work for us, but it has helped
some customers according to TS. Its a huge file (40K lines of code in my
case) and takes a lot of time to check. They are working with Microsoft
trying to fix this. Seems to be related with problems with the use of
Crystal forms.
My personal opinion is that it will never be fixed. With the move to 8.0 I
doubt any real progress will be made in making 6.0/6.1 work any better than
they do now. This is a real hot button for me. I spent many fruitless
hours replacing hardware and updating drivers (a TS standard answer) before
Epicor finally owned up to the problem.
How many of us deciding to not renew our maint would it take before Epicor
noticed? It is the end of the year when all of the CAM's try to make their
nut. If several hundred customers decided to inform their CAM's that we
might not renew do you think the problem might get addressed?
What do you think?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: Charles Paluska - COMCAST [mailto:cpaluska@...]
Sent: Tuesday, November 30, 2004 9:57 AM
To: vantage@yahoogroups.com
Subject: [Vantage] v6.1 and default printer problems
Hello again,
Another frustrating issue has popped up after our upgrade....
Printing only seems to work when going to the default printer, if you select
a different printer the job either runs and prints to space or the client
session hangs. To print to a different printer, you need to signoff of
Vantage, set the printer desired to default then log back into Vantage.
According to Epicor TS - this is a known problem, but they are unable to
duplicate. Has anyone else run into this and found a solution ?
Thanks,
Charles
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://us.ard.yahoo.com/SIG=12914pm07/M=298184.5639630.6699735.3001176/D=groups/S=1705007183:HM/EXP=1101922268/A=2434971/R=0/SIG=11eeoolb0/*http://www.netflix.com/Default?mqso=60185400> click here
<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=:HM/A=2434971/rand=397347037>
_____
Yahoo! Groups Links
* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]