Users kicked out of Vantage 6.1

Yahoo Archive
1
I seem to get kicked out during the printing process. May print several job
travelers and pick lists with no problem, then get kicked out several times
in a row.



Mike

Flexial Corporation



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
rocket7247
Sent: Thursday, October 20, 2005 4:09 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Users kicked out of Vantage 6.1



Did any of this occur immediatly after an upgrade or patch of
Vantage? We just upgraded to version 6.1. Employees on the local
network are not having the problems. The folks that are having
problems are on a separate network and in addition were just moved
from one floor to another. Epicor Tech support sent me a document
with lots of stuff to try but nothing has worked. Sometimes the
employees getting kicked off after hours of working in Vantage and
sometimes for only 1 to 2 minutes. Really weird.

Most of what I have read on the Progress website for this error
points to network issues. Our network expert is now working on this
issue.

--- In vantage@yahoogroups.com, "Paul Lipham" <pml@a...> wrote:
>
> We have had similar issues in the past. The most recent was one of
our
> shops. It only has 6 data collection stations, but they were just
dropping
> off. Other network task were fine. Browsing the net, connecting
to servers
> for file sharing, etc. But Vantage would just lock up. We started
> replacing network equipment and discovered it was a Fiber to UTP
converter
> going bad. I have seen the same situation when a switch was
causing the
> problem. The Progress client has to have a near perfect Network
situation
> to run. We have experienced the same problem with computers on a
subnet
> that are routed to the network that the server is sitting on. If
you
> experience even the smallest amount of latency the Progress client
drops the
> connection and Vantage locks up. Usually all this is followed by a
Prowin32
> error, but not always.
>
> FYI
> Paul Lipham
> ASPI
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On
Behalf Of
> macolson10a
> Sent: Thursday, October 06, 2005 12:40 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Users kicked out of Vantage 6.1
>
>
> We are having this problem at all of our sites now, too. It acts
and
> appears in the log file as if the users are ending the Vantage
task in
> Task Manager. The screens immediately disappear and the log file
says
> abnormal termination (794).
> We're on XP Pro SP2 and have the latest Trend anti-virus on all
of the
> clients. The biggest problem is that it is so random. We have
not
> seen any patterns. We are thinking about getting the BlackBox
> software from the ftp site and using that.
> If anybody has any ideas, please let me know.
>
> Mark Olson
> TEAM Industries
> 763-691-2381
> markolson@t...
> 6.10.530
>
> --- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> > Does anyone know what causes users to be kicked out of vantage
or
> > plant floor? I know that if you try to access the same file or
> record
> > you will be given the option of waiting or not for the record
to be
> > available. I have some users just trying to print a invoice or
> > purchase order that get kicked out. Epicor say's it my network
> > causing the issue. I can use promon to disconnect the users if
the
> > seat gets locked but this can't be normal or is it? Any advice
would
> > be welcome.
> >
> > Thank you,
> >
> > Todd Dillman
> > Applied Thin Film Products
> > 510-661-4287
>
>
>





Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
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Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
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[Non-text portions of this message have been removed]
2
Does anyone know what causes users to be kicked out of vantage or
plant floor? I know that if you try to access the same file or record
you will be given the option of waiting or not for the record to be
available. I have some users just trying to print a invoice or
purchase order that get kicked out. Epicor say's it my network
causing the issue. I can use promon to disconnect the users if the
seat gets locked but this can't be normal or is it? Any advice would
be welcome.

Thank you,

Todd Dillman
Applied Thin Film Products
510-661-4287
3
If you have Windows XP workstations -- make sure that they are
in "Classic View", or if they are operating in other scenarios, the
kicking out can begin to appear anywhere within the users on Vista,
even at non-XP workstations when this occurs.

Something we had, and users may change that view periodically, thereby
causing it to re-appear. Have you done an eportal search
on "client", "error" to see if anything comes up?

- Becky Venneman, CMA, SPHR
Finance/HR Coordinator
Technical Services, Inc.

--- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> Does anyone know what causes users to be kicked out of vantage or
> plant floor? I know that if you try to access the same file or
record
> you will be given the option of waiting or not for the record to be
> available. I have some users just trying to print a invoice or
> purchase order that get kicked out. Epicor say's it my network
> causing the issue. I can use promon to disconnect the users if the
> seat gets locked but this can't be normal or is it? Any advice would
> be welcome.
>
> Thank you,
>
> Todd Dillman
> Applied Thin Film Products
> 510-661-4287
4
We are having this problem at all of our sites now, too. It acts and
appears in the log file as if the users are ending the Vantage task in
Task Manager. The screens immediately disappear and the log file says
abnormal termination (794).
We're on XP Pro SP2 and have the latest Trend anti-virus on all of the
clients. The biggest problem is that it is so random. We have not
seen any patterns. We are thinking about getting the BlackBox
software from the ftp site and using that.
If anybody has any ideas, please let me know.

Mark Olson
TEAM Industries
763-691-2381
markolson@...
6.10.530

--- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> Does anyone know what causes users to be kicked out of vantage or
> plant floor? I know that if you try to access the same file or
record
> you will be given the option of waiting or not for the record to be
> available. I have some users just trying to print a invoice or
> purchase order that get kicked out. Epicor say's it my network
> causing the issue. I can use promon to disconnect the users if the
> seat gets locked but this can't be normal or is it? Any advice would
> be welcome.
>
> Thank you,
>
> Todd Dillman
> Applied Thin Film Products
> 510-661-4287
5
We are on version 5.2 so I'm not sure if this applies - BUT...

When we got a new server and re-installed 5.2 on it, we had problems of
users randomly getting kicked out of vantage. It turned out that we needed
progress hotfix SP9 installed. We got it from epicor and installed it and
the problem went away.

Progress Version should read: PROGRESS Version 9.1D0920 if hot fix applied.
We had to download HF91D0920.exe and install.


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
macolson10a
Sent: Thursday, October 06, 2005 1:40 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Users kicked out of Vantage 6.1

We are having this problem at all of our sites now, too. It acts and
appears in the log file as if the users are ending the Vantage task in
Task Manager. The screens immediately disappear and the log file says
abnormal termination (794).
We're on XP Pro SP2 and have the latest Trend anti-virus on all of the
clients. The biggest problem is that it is so random. We have not
seen any patterns. We are thinking about getting the BlackBox
software from the ftp site and using that.
If anybody has any ideas, please let me know.

Mark Olson
TEAM Industries
763-691-2381
markolson@...
6.10.530

--- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> Does anyone know what causes users to be kicked out of vantage or
> plant floor? I know that if you try to access the same file or
record
> you will be given the option of waiting or not for the record to be
> available. I have some users just trying to print a invoice or
> purchase order that get kicked out. Epicor say's it my network
> causing the issue. I can use promon to disconnect the users if the
> seat gets locked but this can't be normal or is it? Any advice would
> be welcome.
>
> Thank you,
>
> Todd Dillman
> Applied Thin Film Products
> 510-661-4287





Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
6
We have had similar issues in the past. The most recent was one of our
shops. It only has 6 data collection stations, but they were just dropping
off. Other network task were fine. Browsing the net, connecting to servers
for file sharing, etc. But Vantage would just lock up. We started
replacing network equipment and discovered it was a Fiber to UTP converter
going bad. I have seen the same situation when a switch was causing the
problem. The Progress client has to have a near perfect Network situation
to run. We have experienced the same problem with computers on a subnet
that are routed to the network that the server is sitting on. If you
experience even the smallest amount of latency the Progress client drops the
connection and Vantage locks up. Usually all this is followed by a Prowin32
error, but not always.

FYI
Paul Lipham
ASPI
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
macolson10a
Sent: Thursday, October 06, 2005 12:40 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Users kicked out of Vantage 6.1


We are having this problem at all of our sites now, too. It acts and
appears in the log file as if the users are ending the Vantage task in
Task Manager. The screens immediately disappear and the log file says
abnormal termination (794).
We're on XP Pro SP2 and have the latest Trend anti-virus on all of the
clients. The biggest problem is that it is so random. We have not
seen any patterns. We are thinking about getting the BlackBox
software from the ftp site and using that.
If anybody has any ideas, please let me know.

Mark Olson
TEAM Industries
763-691-2381
markolson@...
6.10.530

--- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> Does anyone know what causes users to be kicked out of vantage or
> plant floor? I know that if you try to access the same file or
record
> you will be given the option of waiting or not for the record to be
> available. I have some users just trying to print a invoice or
> purchase order that get kicked out. Epicor say's it my network
> causing the issue. I can use promon to disconnect the users if the
> seat gets locked but this can't be normal or is it? Any advice would
> be welcome.
>
> Thank you,
>
> Todd Dillman
> Applied Thin Film Products
> 510-661-4287




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



----------------------------------------------------------------------------
--
YAHOO! GROUPS LINKS

a.. Visit your group "vantage" on the web.

b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com

c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service.


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[Non-text portions of this message have been removed]
7
Thnks to everyone that replied. I'm still working on the problem and
will post what I find.

Thank you,
Todd Dillman


--- In vantage@yahoogroups.com, "macolson10a" <macolson@n...> wrote:
>
> We are having this problem at all of our sites now, too. It acts
and
> appears in the log file as if the users are ending the Vantage
task in
> Task Manager. The screens immediately disappear and the log file
says
> abnormal termination (794).
> We're on XP Pro SP2 and have the latest Trend anti-virus on all of
the
> clients. The biggest problem is that it is so random. We have
not
> seen any patterns. We are thinking about getting the BlackBox
> software from the ftp site and using that.
> If anybody has any ideas, please let me know.
>
> Mark Olson
> TEAM Industries
> 763-691-2381
> markolson@t...
> 6.10.530
>
> --- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> > Does anyone know what causes users to be kicked out of vantage
or
> > plant floor? I know that if you try to access the same file or
> record
> > you will be given the option of waiting or not for the record to
be
> > available. I have some users just trying to print a invoice or
> > purchase order that get kicked out. Epicor say's it my network
> > causing the issue. I can use promon to disconnect the users if
the
> > seat gets locked but this can't be normal or is it? Any advice
would
> > be welcome.
> >
> > Thank you,
> >
> > Todd Dillman
> > Applied Thin Film Products
> > 510-661-4287
>
8
Did any of this occur immediatly after an upgrade or patch of
Vantage? We just upgraded to version 6.1. Employees on the local
network are not having the problems. The folks that are having
problems are on a separate network and in addition were just moved
from one floor to another. Epicor Tech support sent me a document
with lots of stuff to try but nothing has worked. Sometimes the
employees getting kicked off after hours of working in Vantage and
sometimes for only 1 to 2 minutes. Really weird.

Most of what I have read on the Progress website for this error
points to network issues. Our network expert is now working on this
issue.

--- In vantage@yahoogroups.com, "Paul Lipham" <pml@a...> wrote:
>
> We have had similar issues in the past. The most recent was one of
our
> shops. It only has 6 data collection stations, but they were just
dropping
> off. Other network task were fine. Browsing the net, connecting
to servers
> for file sharing, etc. But Vantage would just lock up. We started
> replacing network equipment and discovered it was a Fiber to UTP
converter
> going bad. I have seen the same situation when a switch was
causing the
> problem. The Progress client has to have a near perfect Network
situation
> to run. We have experienced the same problem with computers on a
subnet
> that are routed to the network that the server is sitting on. If
you
> experience even the smallest amount of latency the Progress client
drops the
> connection and Vantage locks up. Usually all this is followed by a
Prowin32
> error, but not always.
>
> FYI
> Paul Lipham
> ASPI
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On
Behalf Of
> macolson10a
> Sent: Thursday, October 06, 2005 12:40 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Users kicked out of Vantage 6.1
>
>
> We are having this problem at all of our sites now, too. It acts
and
> appears in the log file as if the users are ending the Vantage
task in
> Task Manager. The screens immediately disappear and the log file
says
> abnormal termination (794).
> We're on XP Pro SP2 and have the latest Trend anti-virus on all
of the
> clients. The biggest problem is that it is so random. We have
not
> seen any patterns. We are thinking about getting the BlackBox
> software from the ftp site and using that.
> If anybody has any ideas, please let me know.
>
> Mark Olson
> TEAM Industries
> 763-691-2381
> markolson@t...
> 6.10.530
>
> --- In vantage@yahoogroups.com, "todddillman" <toddd@t...> wrote:
> > Does anyone know what causes users to be kicked out of vantage
or
> > plant floor? I know that if you try to access the same file or
> record
> > you will be given the option of waiting or not for the record
to be
> > available. I have some users just trying to print a invoice or
> > purchase order that get kicked out. Epicor say's it my network
> > causing the issue. I can use promon to disconnect the users if
the
> > seat gets locked but this can't be normal or is it? Any advice
would
> > be welcome.
> >
> > Thank you,
> >
> > Todd Dillman
> > Applied Thin Film Products
> > 510-661-4287
>
>
>