Unable to Login to Active Home Page Operation Timeout

We have a user trying to login to Epicor and he receives this error in the subject when the Active Home Page starts up. Has anyone seen a box that states this error when logging into Epicor 10.2.300 with Active Home Page enabled?

Did you intend to include an image Josh?

I think it could be the same error we see occasionally, which is related to having run out of licenses. (which is a separate thing I’m trying to track down as to why 10.2.300 is running wild on license count).