Unable to log users into Vantage (6.1)

Yahoo Archive
1
Thanks for all the replies, I really appreciate the efforts. Turns out it was a corrupted/missing progress file. Not sure how or why that could
have happened in the middle of the day for no apparent reason, but I gotta say that Tech Support was great and stuck with me for over 3 hours
on the phone to get it resolved and working. Key note: It also was a tremendous help that I had a system backup that included that progress folder.

Thanks again!
Julie Lehmann
Mercury Minnesota Inc.


----- Original Message -----
From: Chris Crosta
To: vantage@yahoogroups.com
Sent: Monday, April 09, 2012 4:56 PM
Subject: RE: [Vantage] Unable to log users into Vantage (6.1)



Julie,
I have seen something similar but only affecting one user. Check the "Processes" tab in "Task Manager" on one of the affected machines and see if you have more that (1) instance of prowin32.exe running. If so reboot the machine (sometimes it would take 2-3 consecutive reboots) to clear the running process. Simply ending the process would not allow vantage to run for me.

Chris

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Winter, Patrick
Sent: Monday, April 09, 2012 1:16 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Unable to log users into Vantage (6.1)

Look at the database log, anything strange?

Patrick Winter

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Julie Lehmann
Sent: Monday, April 09, 2012 2:18 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Unable to log users into Vantage (6.1)

Call out to anyone who might be able to help on this issue. (Put my
first call into support in a couple of years, but don't expect a quick
response.)
I have users currently logged into and using Vantage (Regular and Shop
Floor). A few of us logged out and now cannot get back in. There's no
error, just the splash screen and nothing. I'm sure it's not a licensing
error, because we were logged in, and there is no error about too many
users or anything. It doesn't seem
to be a network error, because I can't get in directly from the server
either. I rebooted the server on Friday, and everything was fine this
morning.
I'm reluctant to reboot my server again, because I don't want to
disconnect the current users and not be able to get them back in again.

Appreciate any thoughts or ideas on this,
Thanks,

Julie Lehmann
Mercury Minnesota Inc.

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
2
Call out to anyone who might be able to help on this issue. (Put my first call into support in a couple of years, but don't expect a quick response.)
I have users currently logged into and using Vantage (Regular and Shop Floor). A few of us logged out and now cannot get back in. There's no error, just the splash screen and nothing. I'm sure it's not a licensing error, because we were logged in, and there is no error about too many users or anything. It doesn't seem
to be a network error, because I can't get in directly from the server either. I rebooted the server on Friday, and everything was fine this morning.
I'm reluctant to reboot my server again, because I don't want to disconnect the current users and not be able to get them back in again.

Appreciate any thoughts or ideas on this,
Thanks,

Julie Lehmann
Mercury Minnesota Inc.




[Non-text portions of this message have been removed]
3
Have you looked to see who is logged into Vantage? You may have users hanging open in Vantage taking up all available users.
4
Yes I have, we have plenty of licenses and I'm not getting the "# of users exceeds...." error or any error at all.
Thanks for the suggestion though - any other thoughts?

----- Original Message -----
From: Terry
To: vantage@yahoogroups.com
Sent: Monday, April 09, 2012 2:28 PM
Subject: [Vantage] Re: Unable to log users into Vantage (6.1)




Have you looked to see who is logged into Vantage? You may have users hanging open in Vantage taking up all available users.





[Non-text portions of this message have been removed]
5
Have you installed any new clients lately that might have changed the path to the database?
6
No, it's not that either...
Thank you though!



Terry wrote ..
> Have you installed any new clients lately that might have changed the path
> to the database?



--------------------------------------------------------------------------------



Have you installed any new clients lately that might have changed the path to the database?





[Non-text portions of this message have been removed]
7
We have seen this a couple times here, I don't recall the solution but my guess is the "AdminService for Progress" service on the server. Your only other option may be to restart the server.

Hth,
Jim

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Julie Lehmann
Sent: Monday, April 09, 2012 2:32 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Unable to log users into Vantage (6.1)



Yes I have, we have plenty of licenses and I'm not getting the "# of users exceeds...." error or any error at all.
Thanks for the suggestion though - any other thoughts?

----- Original Message -----
From: Terry
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Sent: Monday, April 09, 2012 2:28 PM
Subject: [Vantage] Re: Unable to log users into Vantage (6.1)

Have you looked to see who is logged into Vantage? You may have users hanging open in Vantage taking up all available users.

[Non-text portions of this message have been removed]

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[Non-text portions of this message have been removed]
8
Look at the database log, anything strange?



Patrick Winter



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Julie Lehmann
Sent: Monday, April 09, 2012 2:18 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Unable to log users into Vantage (6.1)





Call out to anyone who might be able to help on this issue. (Put my
first call into support in a couple of years, but don't expect a quick
response.)
I have users currently logged into and using Vantage (Regular and Shop
Floor). A few of us logged out and now cannot get back in. There's no
error, just the splash screen and nothing. I'm sure it's not a licensing
error, because we were logged in, and there is no error about too many
users or anything. It doesn't seem
to be a network error, because I can't get in directly from the server
either. I rebooted the server on Friday, and everything was fine this
morning.
I'm reluctant to reboot my server again, because I don't want to
disconnect the current users and not be able to get them back in again.

Appreciate any thoughts or ideas on this,
Thanks,

Julie Lehmann
Mercury Minnesota Inc.

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
9
Julie,
I have seen something similar but only affecting one user. Check the "Processes" tab in "Task Manager" on one of the affected machines and see if you have more that (1) instance of prowin32.exe running. If so reboot the machine (sometimes it would take 2-3 consecutive reboots) to clear the running process. Simply ending the process would not allow vantage to run for me.

Chris

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Winter, Patrick
Sent: Monday, April 09, 2012 1:16 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Unable to log users into Vantage (6.1)



Look at the database log, anything strange?

Patrick Winter

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of Julie Lehmann
Sent: Monday, April 09, 2012 2:18 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Unable to log users into Vantage (6.1)

Call out to anyone who might be able to help on this issue. (Put my
first call into support in a couple of years, but don't expect a quick
response.)
I have users currently logged into and using Vantage (Regular and Shop
Floor). A few of us logged out and now cannot get back in. There's no
error, just the splash screen and nothing. I'm sure it's not a licensing
error, because we were logged in, and there is no error about too many
users or anything. It doesn't seem
to be a network error, because I can't get in directly from the server
either. I rebooted the server on Friday, and everything was fine this
morning.
I'm reluctant to reboot my server again, because I don't want to
disconnect the current users and not be able to get them back in again.

Appreciate any thoughts or ideas on this,
Thanks,

Julie Lehmann
Mercury Minnesota Inc.





[Non-text portions of this message have been removed]