We are on Government and our QuickShip is Cloud based.
We are getting a trust relationship error this morning - I have a ticket in with the QuickShip Team.
DaveO
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IIRC that’s not something a could customer can fix.
We have the same message, but for enterprise search
First 2 things that come to mind:
Server vs Machine time should be within 5 minutes (timezone corrected)
Using fully qualified domain name? myserver vs myserver.mydomain.com
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We are getting the same error and I also have a support ticket in. Getting same trust relationship error when trying to freight a shipment.
Edit: we are also gov/cloud
Edit: they have just upgraded our ticket to emergency with the cloud team.
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Agreed, but since they are SaaS they don’t control the servers.
Only in progress incident on status.epicor.com is this one:
The status website frequently does not report or list outages and problems. Its rather frustrating.
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We’ve seen the same.
Cert expirations are always a pain.
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With an issue like this - when you call EPicor support - I would be selecting “MY SYSTEM IS DOWN”
If you can’t ship, this is not the time to be waiting in a queue for a fix
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Epicor Corrected the Trust Relationship and QuickShip is working now. Not too bad on the response - ill bet they are being “Hit Heavy” today.
All good here.
DaveO
3 Likes
Agreed - ours it working now also.
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Hmm, not fixed for enterprise search yet.
2 Likes