One of our users is experiencing issues when adding attachments in Sales Order Entry. Most of the time it works flawlessly, but occasionally it just won’t work. We drag-and-drop emails from customers into Sales Order Entry. The problem seems entirely random.
We ended up using a different computer to add the attachment to an order that wasn’t working.
We never get an error. It just doesn’t respond to dropping the attachment on the attachment link…
Has anyone seen anything like this before?
I only saw that drag-and-drop did not work, if client was running as administrator. Not sure, if it can be your case, but check epicor.exe process for that:
Just putting this out there, most of our problems with users being unable to drag and drop attachments effectively is due to them not doing it in the correct area of the tree, where the attachment node is setup. For example dragging onto header attachment area when there is no node there instead of line attachment area where there is a node.