Tracking Vendor Nonconformances

Yahoo Archive
1
They must have changed it somewhere between 5.2 and 8 to lock it down.
That is too bad, b/c we are often re-opening them to update the RMA# and
print the packing slip. I guess when we go to 8 we will have to change
our procedure to have purchasing get the RMA before rejecting the parts
in RMA! Thanks!



-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dupuis, Mark
Sent: Tuesday, October 21, 2008 1:28 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tracking Vendor Nonconformances


Hi Sarah



On version 8.00.812 we can re-open the DMR but all the fields on the
reject tab remain grayed out. There does not appear to be a way to
re-open the reject. The RMA# is here on the reject tab.



Mark D

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of sarah.vareschi@...
Sent: Tuesday, October 21, 2008 11:08 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tracking Vendor Nonconformances



Hi Mark... your note "We found that you cannot enter the vendor RMA in
DMR
processing after the parts have been rejected."

Just FYI: We are several versions back so this may have changed in 8.x
versions... but back here on 5.2 you can re-open the DMR (go to DMR
Header and click 'open') and then you can enter in the RMA# even if
items were previously rejected, and then just re-close it.

And, our process is very similar as you described below.

-Sarah

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2
OK, let's see if I can get what's in my head to make sense when I
write it down!
I am the Quality Manager with my company. After a recent audit from
one of our customers, I have been thinking of how we can better track
the performance of our vendors. I decided that I would make a
Dashboard or a BAQ Report to track the costs of the nonconforming
parts from vendors. However, I noticed that the only non conformances
from vendors that showed up on the list were the ones that had been
failed by my assistant or myself. There have been plenty of times when
the incorrect material had been sent to us from a vendor, but these
instances did not show up on my BAQ. I went and spoke to the guy who
receives material and he told me that when they get the wrong
material, they inform the vendor and they come and get the wrong
material and replace it with the correct material. Once the correct
material arrives, it is then received in the system. Obviously this
is not correct as a nonconformance needs to be issued through the
Inspection Processing module in these instances. Now, my question is,
that since the material would need to be received in order for it to
show up in the Inspection Processing queue, if one were to fail some
of that material and then reject it in the DMR module, how would that
affect the receipt of this material? Knowing that the wrong material
has to be returned to the customer and replaced, would the Receipt
Entry module accomodate for the fact that the material had to be
replaced?
3
Hi Sean



We are trying to get a handle on this process also. If you have a PO
with one line for a qty of 20, as soon as you receive the 20 the PO line
closes as received complete. It does not matter if the part/ materials
are still in inspection or even if they go thru DMR and are rejected.

We think the process will go like this:



1) Receive the parts to inspection

2) Fail the parts to DMR

3) Reject the parts in DMR

4) create a debit memo for the failed parts,

5) ship the parts back to the vendor,

6) and add a new line to the PO so we can receive the parts a second
time from the vendor after they have repaired or replaced the
parts/materials.

7) receive the second round of parts to the same PO but on a new line.

8) repeat until the vendor gets it right or you get a new vendor.



The debit memo should zero out the dollar amount on the original PO
line.



We are going to try and get RMA numbers for all rejects going back to
the vendor. We found that you cannot enter the vendor RMA in DMR
processing after the parts have been rejected. We may add a couple
steps.



2.5) Notify purchasing of rejects, have them get an RMA number from
vendor.

2.6) Enter the RMA number in DMR processing.



This is what we will be trying over the next couple of weeks.



HTH

Mark D

Ver 8.00.812



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Sean Toler
Sent: Tuesday, October 21, 2008 7:13 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Tracking Vendor Nonconformances



OK, let's see if I can get what's in my head to make sense when I
write it down!
I am the Quality Manager with my company. After a recent audit from
one of our customers, I have been thinking of how we can better track
the performance of our vendors. I decided that I would make a
Dashboard or a BAQ Report to track the costs of the nonconforming
parts from vendors. However, I noticed that the only non conformances
from vendors that showed up on the list were the ones that had been
failed by my assistant or myself. There have been plenty of times when
the incorrect material had been sent to us from a vendor, but these
instances did not show up on my BAQ. I went and spoke to the guy who
receives material and he told me that when they get the wrong
material, they inform the vendor and they come and get the wrong
material and replace it with the correct material. Once the correct
material arrives, it is then received in the system. Obviously this
is not correct as a nonconformance needs to be issued through the
Inspection Processing module in these instances. Now, my question is,
that since the material would need to be received in order for it to
show up in the Inspection Processing queue, if one were to fail some
of that material and then reject it in the DMR module, how would that
affect the receipt of this material? Knowing that the wrong material
has to be returned to the customer and replaced, would the Receipt
Entry module accomodate for the fact that the material had to be
replaced?





[Non-text portions of this message have been removed]
4
Thanks a lot Mark!
It's nice to see a process already laid out to circumvent the fact
that nothing happens to the PO if the parts are rejected. This will
definitely be a topic of discussion in our weekly management meeting
later on today and your input will help tremendously.

Thanks again!


--- In vantage@yahoogroups.com, "Dupuis, Mark" <mdupuis@...> wrote:
>
> Hi Sean
>
>
>
> We are trying to get a handle on this process also. If you have a
PO
> with one line for a qty of 20, as soon as you receive the 20 the PO
line
> closes as received complete. It does not matter if the part/
materials
> are still in inspection or even if they go thru DMR and are
rejected.
>
> We think the process will go like this:
>
>
>
> 1) Receive the parts to inspection
>
> 2) Fail the parts to DMR
>
> 3) Reject the parts in DMR
>
> 4) create a debit memo for the failed parts,
>
> 5) ship the parts back to the vendor,
>
> 6) and add a new line to the PO so we can receive the parts a second
> time from the vendor after they have repaired or replaced the
> parts/materials.
>
> 7) receive the second round of parts to the same PO but on a new
line.
>
> 8) repeat until the vendor gets it right or you get a new vendor.
>
>
>
> The debit memo should zero out the dollar amount on the original PO
> line.
>
>
>
> We are going to try and get RMA numbers for all rejects going back
to
> the vendor. We found that you cannot enter the vendor RMA in DMR
> processing after the parts have been rejected. We may add a couple
> steps.
>
>
>
> 2.5) Notify purchasing of rejects, have them get an RMA number
from
> vendor.
>
> 2.6) Enter the RMA number in DMR processing.
>
>
>
> This is what we will be trying over the next couple of weeks.
>
>
>
> HTH
>
> Mark D
>
> Ver 8.00.812
>
>
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of Sean Toler
> Sent: Tuesday, October 21, 2008 7:13 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Tracking Vendor Nonconformances
>
>
>
> OK, let's see if I can get what's in my head to make sense when I
> write it down!
> I am the Quality Manager with my company. After a recent audit from
> one of our customers, I have been thinking of how we can better
track
> the performance of our vendors. I decided that I would make a
> Dashboard or a BAQ Report to track the costs of the nonconforming
> parts from vendors. However, I noticed that the only non
conformances
> from vendors that showed up on the list were the ones that had been
> failed by my assistant or myself. There have been plenty of times
when
> the incorrect material had been sent to us from a vendor, but these
> instances did not show up on my BAQ. I went and spoke to the guy who
> receives material and he told me that when they get the wrong
> material, they inform the vendor and they come and get the wrong
> material and replace it with the correct material. Once the correct
> material arrives, it is then received in the system. Obviously this
> is not correct as a nonconformance needs to be issued through the
> Inspection Processing module in these instances. Now, my question
is,
> that since the material would need to be received in order for it to
> show up in the Inspection Processing queue, if one were to fail some
> of that material and then reject it in the DMR module, how would
that
> affect the receipt of this material? Knowing that the wrong material
> has to be returned to the customer and replaced, would the Receipt
> Entry module accomodate for the fact that the material had to be
> replaced?
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
5
How about a "no tech" approach?: Give your recieving person a copy machine so when incorrect material is noticed before receipt, they simply copy the pack list and (daily/weekly) give it to QC so you can keep track of these problems off-line.

Vantage's native supplier quality ranking and support systems are cruddy anyway... Lot's of complex actions required to get uselessly under-simplified output.

If you force faux receipt/InspectionFail/DMR disposition RTV, you will also be forcing accounting to deal with needless additional invoice postings & debit memos and also forcing Purchasing to create new replacement POs.

It is very hard to see where any of that is value added. (Are you're customers willing to pay more for your products because you want to incurr this cost?)

Not everything is best done 'in the system'. Sometimes a notebook or spreadsheet is good enough.

Rob

--- On Tue, 10/21/08, Sean Toler <seantoler@...> wrote:

From: Sean Toler <seantoler@...>
Subject: [Vantage] Tracking Vendor Nonconformances
To: vantage@yahoogroups.com
Date: Tuesday, October 21, 2008, 7:12 AM






OK, let's see if I can get what's in my head to make sense when I
write it down!
I am the Quality Manager with my company. After a recent audit from
one of our customers, I have been thinking of how we can better track
the performance of our vendors. I decided that I would make a
Dashboard or a BAQ Report to track the costs of the nonconforming
parts from vendors. However, I noticed that the only non conformances
from vendors that showed up on the list were the ones that had been
failed by my assistant or myself. There have been plenty of times when
the incorrect material had been sent to us from a vendor, but these
instances did not show up on my BAQ. I went and spoke to the guy who
receives material and he told me that when they get the wrong
material, they inform the vendor and they come and get the wrong
material and replace it with the correct material. Once the correct
material arrives, it is then received in the system. Obviously this
is not correct as a nonconformance needs to be issued through the
Inspection Processing module in these instances. Now, my question is,
that since the material would need to be received in order for it to
show up in the Inspection Processing queue, if one were to fail some
of that material and then reject it in the DMR module, how would that
affect the receipt of this material? Knowing that the wrong material
has to be returned to the customer and replaced, would the Receipt
Entry module accomodate for the fact that the material had to be
replaced?
6
Hi Mark... your note "We found that you cannot enter the vendor RMA in
DMR
processing after the parts have been rejected."

Just FYI: We are several versions back so this may have changed in 8.x
versions... but back here on 5.2 you can re-open the DMR (go to DMR
Header and click 'open') and then you can enter in the RMA# even if
items were previously rejected, and then just re-close it.

And, our process is very similar as you described below.

-Sarah

<DIV><font size="1.5" face="Bookman Old Style">__________________________________________________________________________________________________________________

This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.
__________________________________________________________________________________________________________________<DIV><FONT>
7
Hi Sarah



On version 8.00.812 we can re-open the DMR but all the fields on the
reject tab remain grayed out. There does not appear to be a way to
re-open the reject. The RMA# is here on the reject tab.



Mark D

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of sarah.vareschi@...
Sent: Tuesday, October 21, 2008 11:08 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Tracking Vendor Nonconformances



Hi Mark... your note "We found that you cannot enter the vendor RMA in
DMR
processing after the parts have been rejected."

Just FYI: We are several versions back so this may have changed in 8.x
versions... but back here on 5.2 you can re-open the DMR (go to DMR
Header and click 'open') and then you can enter in the RMA# even if
items were previously rejected, and then just re-close it.

And, our process is very similar as you described below.

-Sarah

<DIV><font size="1.5" face="Bookman Old
Style">__________________________________________________________

This email may contain material that is confidential, privileged and/or
attorney work product for the sole use of the intended recipient. Any
review, reliance or distribution by others or forwarding without express
permission is strictly prohibited. If you are not the intended
recipient, please contact the sender and delete all copies.
__________________________________________________________<DIV><FONT>





[Non-text portions of this message have been removed]