I have a user who will submit reports to be processed, but nothing happens. This happens in the afternoon each day. Here is a sample of what I see when viewing all items. The ‘Last Action’ will be blank and then after a number of attempts a report will preview.
We have tried closing and reopening the application to see if this will fix the issue. The user reboots their machine every 2 days.
Any thoughts of things I can try?
I had a similar issue and for me it was that the TaskAgent on my Server was out-of-date. We upgraded from 400 to 500 to 500.31 somewhere in the middle we didnt update the Task Agent. Once I Installed the latest Agent problems like this disappeared.
Check out the following thread:
Hi,
We are on 10.1.500.21 and are occasionally experiencing the same issue but our IT department is unable to pinpoint the root cause of the issue. I would appreciate it enormously if you could let me know the exact folder where the Task Agent DLL files are located so that I can pass it on to our IT department and ask them to double-check what DLL version they are running.
Many thanks in advance,
Michael
