Slow Print Times on E10

system · January 9, 2015, 4:24pm

Joe,

I am running the same version, and am experiencing the same issue. My delays tend to be 20 sec to 1 min for report to view. We are still in implementation, so this hasn't been a concern yet. If the solution Todd proposes for you improves your performance, please let me know the settings you decided to go with.

Thank you,

Craig

system · January 9, 2015, 2:41pm

So when we go to print a sales order, job traveler, stock status report, or just about anything we get a "report submitted" message and then wait for minutes (1-4) to get the report back.

We are hosted through Epicor and connecting through RDP. On 10.0.700.2.

It seems it has done this since we turned the system on, but now we are going live and it's a bigger issue.

Has anyone seen this?

Thanks,

Joe Trent

Bigham Ag

system · January 9, 2015, 3:11pm

There are some settings in the Sysconfig files that might be impacting the amount of time before the system monitor sees the waiting print job and how long it looks. We are on our own server so I am not sure if you have access to these settings. As noted in the comments in Sysconfig there could be a performance impact elsewhere if the monitor is set to check too frequently.

Here is the relevant section:

<!-- System Monitor values that control how quickly print jobs are scanned

Note: all times are in milliseconds i.e. 1000 = 1 second -->

<!-- NonPriority used for scheduled reports - should be set high to avoid network traffic

Minimum value 30000 -->

<SystemMonitorNonPriorityPoll value="30000" />

<!-- PriorityPoll used to scan for completed reports after the Print or Print Preview

Minimum value 3000, cannot be greater than NonPriority - higher will increase network traffic -->

<SystemMonitorPriorityPoll value="3000" />

<!-- Duration to scan at high priority - must be less than NonPriority - higher will

increase network traffic -->

<SystemMonitorPriorityPollDuration value="15000" />

So for us Non-Priority checks every 30 seconds, priority jobs every 3 seconds and the duration is 15 seconds. These are â€œout of the boxâ€ settings. Granted 30 seconds is not the majority of the time observed but it all adds up. Iâ€™m not sure what the performance hit would be to lower the poll time and raise the duration. Also not sure about hosted situation where the hit might affect things more.

-Todd C.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Friday, January 09, 2015 1:41 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Slow Print Times on E10