Some of my users (myself included) have been experiencing the E10 client being extremely slow. Up until today, I thought it was computer related and have been trying to troubleshoot computers to resolve this issue. However, we did some testing here today and it seems to not be related to the computer…but to the user.
For example, Amber is basically unable to use the E10 Client on her computer because of how slow it is. So Adam logs into E10 (Amber is still logged into Windows) and all is good. He can go through and do anything he wants with ease. If I log into E10 on Ambers computer, it is slow as can be (just like it is on my workstation).
If Amber logs into E10 on Adam’s computer, it is slow, but Adam can log in and it is fine.
I have no idea which direction to look to even being trying to solve this.
I do know that none of the affected users have any traces going on, so that isn’t hindering it. There are not any tasks running in E10 for the affected users either.
These users do not use MES, so it isn’t anything like an activity from 3 months ago is still clocked in.
I tried clearing the cache, as well as the C:\ProgramData\Epicor\server-808 folder, neither of which helped.
But, you mentioned clearing the personalization’s…is there a way to clear all personalizations for a user?
After uninstalling Epicor, removing all traces of it from C:\ProgramData, C:\Epicor, C:\Program Files\Common Data, AppData\Local and AppData\Roaming, etc., etc., then reinstalling Epicor and trying again, it was still slow as can be. And when I say slow, I mean SLOW. Opening Customer Tracker was taking over 30 seconds. After tying in a customer ID and hitting tab, it took over 20 seconds to display the customer data. So yes, that is extremely slow.
After that epic failure, I went back into the settings to see what else I could possibly try. I opened up preferences and then Theming…I checked the box to disable themes, and restarted Epicor. Now it loads exceptionally fast. It now takes about 2.5 seconds to display the Customer Tracker menu, and less than 1.5 seconds to show the customer data.
For grins and giggles, I went and re-enabled themes, restarted Epicor, and it was back to being as slow as molasses. This tells me that it is most definitely an issue with the theme engine.
I disabled themes for Amber as well as Colin (who also was having issues) and both of them are signing my praises now.
So this is where I am at a loss. This never was an issue in the past. But for some users the themes have started to pose a problem. I have no idea what could possibly have triggered this to start happening to random users. Most of us have never even changed from the default theme that Epicor sets.
Seriously? KB5000802 and KB5000808?!? Those are the same 2 KB’s that busted my Kyocera printer drivers a while back. I had no idea that they were tied to this issue as well.
sigh well, at least I have a resolution in place now.
@josecgomez - It does have a patch, but it does not work for Windows 10 Build 21H1.
No worries though, as I am just having my users disable theming, and they seem to be fine with it for the most part. Only had 1 user give any pushback…and that was expected.
