I might be turning you in the wrong direction, BUT . . . I thought you can get the notes/PowerPoint/possible videos from the Insights’ presentations. There
is an Epicor handbook for Service Connect also. I would start with those. If you are not familiar with Data Dictionary or tracing inside of Epicor9 then that is also something you want to get familiar with before you start.
My personal opinion is that you don’t need any “training”, IF you get the book.
Dan Godfrey
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