Scheduled printing -Gotcha

Yahoo Archive
1
Hasn't anyone called Epicor and complained about how wrong this is? Do
you know is there an SCR number for this.

Cliff Drumeller
IT Manager
Mass Precision, Inc.
408 786 0348
408 314 7420 cell


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of KLEIN, Pam
Sent: Tuesday, June 16, 2009 11:22 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re:Scheduled printing -Gotcha





That is how it works in V8. Our solution was to have a Virtual PC set up
and running under it's own userid and running a session of vantage. Only
IT department can get to it with RDP. The userID itself has very low
security access - only enough to print reports. The problem we run into
is, if sending reports directly to APM or a printer, the session can't
have any errors. So if you had a 7224 error during the day and your
Vantage session is sitting at an error, your reports going directly to a
printer won't run, and depending on the time you specified to keep the
report, they might just disappear, or automatically run the next time
you log on to that PC and Vantage session. Our solution for that was to
reboot the Virtual PC every evening before the reports ran and start a
fresh Vantage session. This isn't fool proof though. We still have
reports that are MIA because of this design. Any reports that we have
just submitted, and the user can go into system monitor to print
preview, they work pretty well.

Pam KLEIN
IS Analyst
Haulotte Group | BilJax
Office: 567 444 4232

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
2
I went to the Epicor 9 Sys Admin class and one of the things I found to
be disappointing is the scheduled printing. I understand the product is
designed for scheduled printing. Yet I was told by Ben Nixon that the
user has to be logged in for the scheduled print to work. I could see a
great of usage of night time printing of daily reports and month end
reports. But having to be logged in is fundamentally wrong and insecure.


I'm still on V6. Can anyone verify the above in V8 or E9.

PS:They fixed the BPMs to work individually per database in E9.

Cliff Drumeller
IT Manager
Mass Precision, Inc.
408 786 0348
408 314 7420 cell



[Non-text portions of this message have been removed]
3
That is how it works in V8. Our solution was to have a Virtual PC set up and running under it's own userid and running a session of vantage. Only IT department can get to it with RDP. The userID itself has very low security access - only enough to print reports. The problem we run into is, if sending reports directly to APM or a printer, the session can't have any errors. So if you had a 7224 error during the day and your Vantage session is sitting at an error, your reports going directly to a printer won't run, and depending on the time you specified to keep the report, they might just disappear, or automatically run the next time you log on to that PC and Vantage session. Our solution for that was to reboot the Virtual PC every evening before the reports ran and start a fresh Vantage session. This isn't fool proof though. We still have reports that are MIA because of this design. Any reports that we have just submitted, and the user can go into system monitor to print preview, they work pretty well.


Pam KLEIN
IS Analyst
Haulotte Group | BilJax
Office: 567 444 4232





[Non-text portions of this message have been removed]