Order 201620 for 2x 111-0457 has a closed & invoiced pack for the correct amount yet SO line remains open. All done 3 months ago so can’t delete invoice etc:
Any pointers?
Thanks in advance
Matt
Happens to us sometimes. You can just close the sales order if everything has shipped.
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Hi Matt,
We find this happens sometimes when shippers need to reopen and correct something in shipment and then close again, or someone needs to reopen sales order and correct something and close again. We use audit log on order entry and shipment entry and can see the reason. I agree with Lacey, just close the sales order and it should be fine.
Nancy
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Thanks @Nancy_Hoyt & @lgraham for the updates. We still have other valid open lines on the SO so will have to wait until they are fulfilled.
Regards
Matt
Looking into this further I have 105 SO lines showing as open yet they have had the QTY fulfilled on the pack. We went line in DEC so 8 months of activity have produced 105 issues.
You’re welcome Matt. FYI, you can close the individual line manually (or via DMT) as well, I think I would do this because the order will not close automatically when the rest ships due to the one that open that has shipped. You’ll have to keep checking back on it.
One other note that may be helpful, I like to provide the Qty ordered and Qty shipped for lines/releases on many dashboards because of this occasional occurrence.
Nancy
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