I’ve got one user that can’t get data for Sales Order Shipment Status for one company. It works fine for a different company. I’ve tried removing all personalizations but it’s still getting nothing. It’s a tracker in Executive Analysis. Hoping someone has seen something similar.
Can they see this entry from Shipment tracker? (Might it be a Work Force/Territory permission issue?)
She can see the shipments. Nothing has changed that I can think of, as it was working fine before.
Maybe try deleting company access in User Account Maintence and re-adding?
Any field security in one company and not another?
I have encountered the same problem.
I tried deleting company access fore the company that is not returning data and re-adding with no change.
Updating the Work Force record for the user in the Company affected to “View All Territories” appears to be the solution, in our situation.
That worked. Thanks!