I entered an order two days ago. Yesterday, I realized I had the wrong ship-to entered. So, I changed it. I printed the Sales Order Acknowledgement to send to the customer and realized the ship-to was the original ‘wrong’ ship-to. So, I tried to edit it again and the system will not allow me to save the ‘correct’ ship-to. I’ve never had this happen before. Any ideas?
So after saving the ShipTo reverts back to the original instead of the updated one?
Can you delete that order and create a new one with the correct ship to?
You could try using the One Time Ship To feature just to get it fixed quickly. Click the One Time checkbox, then manually type the address on the One Time Ship To tab (customer record also needs flag checked that allows for this).
1 Like
No deleting is not an option.
I uploaded a photo of the record so you can see what Im describing.
The system would not accept just entering the Customer ID (something I’ve done many, many times without trouble). So, in playing around, I entered a “1” in the Ship-To and low and behold, I was able to save the ship-to.
Understand, the only address under the Customer ID was in Customer Maintenance > Customer tab. There were NO ship-to’s listed in Customer Maintenance > Ship To tab. The “1” I enteed was completely arbitrary.
So, I still don’t know why this happened, but I fixed it. I did end up copying the address from the Customer tab to the Ship-to tab in the Customer Maintenance record to be sure it remained correct.
Thank you for your willingness to help a newbie!
It’s worth noting that there’s a Ship-To reference on every OrderRel record. When the OrderRel is created, it uses the Ship-To from the header. So if you didn’t get a message to change all the order releases, it may have just stayed that way even if the header was changed. Just a thought to keep in mind.
I am glad you were able to fix it, just a couple of comments.
You mentioned that the Sales Order had the original wrong ShipTo, so I assume there are at least 2 ShipTos to choose from.
Then later you mentioned that this customer doesn’t have any ShipTos, so if there never were any additional ShipTos, how come there was a “wrong” one on the SO.
And some additional info, a default ShipTo is always created but is not visible on the Interface, not sure what typing 1 in the ShipTo actually triggered but it is good that the correct ShipTo was assigned, probably the only one that exists.
I will be sure to keep this advice on hand for future reference! Thank you!