RMA Reversal

[twinkelman (Tracie Winkelman)]

We have an RMA that we have created a disposition for.

When trying to delete the disposition we are getting an error

This makes sense, but when I go back to the RMA processing to try to delete the receipt I cannot

Are there suggestions on how to change this RMA?

[jnbadger (Jacquelyn Jackson)]

Has there been an invoice created against that RMA?

[jkane (John Kane)]

You will have to back out the DMR. Not sure if you can, but open it back up and try to undo it.

[twinkelman (Tracie Winkelman)]

There is a credit memo for the RMA. That is the receipt that I cannot back out. I am getting the generic message ‘Delete Not Allowed’

[jnbadger (Jacquelyn Jackson)]

If the credit memo isn’t posted yet, I think deleting it should allow editing the RMA. But if it’s posted, I’m not sure what your options are. You could try creating a “cancellation invoice” for the credit memo (under Actions menu in Invoice Entry), and then reissue a credit memo after editing the RMA if needed. Probably good to try that in a test environment first.