Darren
Your shipped Qty is accurate. You did ship that many pieces and you
invoiced them. The RMA gives you a vehicle to receive bad parts back
for your customer and issue a credit. From and accounting point of
view ownership was transferred when you shipped, so the job and order
are satisfied. The customer however is not.
We create another line on the order, another job for the rework and a
rework part number if the parts can be reworked. The parts are
received into the new job from the RMA. The costs are accumulated in
Materials (Ver 4.00). When the rework job is shipped the additional
costs and the original costs follow the parts into cost of sales but
don't affect the original part. The cost of sales of the original
parts went to cost of returns.
If the parts cannot be reworked they are scrapped from the RMA. An
order line and job are added to the system to make more of the
original part.
Hope this helps.
RRD
IS Manager
Weaver Industries, Inc.
717 336 7507 phone
717 336 4182 fax
rdover@...
www.weaverind.com
Your shipped Qty is accurate. You did ship that many pieces and you
invoiced them. The RMA gives you a vehicle to receive bad parts back
for your customer and issue a credit. From and accounting point of
view ownership was transferred when you shipped, so the job and order
are satisfied. The customer however is not.
We create another line on the order, another job for the rework and a
rework part number if the parts can be reworked. The parts are
received into the new job from the RMA. The costs are accumulated in
Materials (Ver 4.00). When the rework job is shipped the additional
costs and the original costs follow the parts into cost of sales but
don't affect the original part. The cost of sales of the original
parts went to cost of returns.
If the parts cannot be reworked they are scrapped from the RMA. An
order line and job are added to the system to make more of the
original part.
Hope this helps.
RRD
> Vantage 5.00.344Russ Dover
>
> Before I contact Tech Support I was hoping someone could shed some
> light on
> a problem we find concerning. A customer returned parts as rejected,
> we
> issued an RMA, ran it through the RMA processing and then received
> the parts
> back to the job to be reworked. The problem is that the system
> doesn't
> report these parts as being returned in the shipping details, in the
> trackers or the production detail report. It shows the Credit Memo
> in the
> invoice activity detail on the production detail report.
>
> Is it something we did or is this a design problem? Looking at the
> job it
> shows that we are current with the shipping releases even though
> 23,000 came
> back rejected. Our shipped qty is overstated.
>
> Thanks,
>
> Darren Mann
> Miller Products Co.
>
IS Manager
Weaver Industries, Inc.
717 336 7507 phone
717 336 4182 fax
rdover@...
www.weaverind.com