We are looking for some suggestions on how to best fit our needs with
Vantage in regards to Authorizing Material Returns from our Customers.
When a quality issue is discovered at our customers, we have 3 possible
resolutions due to the shipping cost and value of the products. We can
either choose to send someone to rework parts (or have a third party do
so) at the customers location, have the customer scrap the parts at
their location (if quantities are low enough) or we can choose to have
the material returned to us for rework or scrap at our location.
Vantage has the NCR system for dealing with internal quality issues and
the RMA system for external issues. The RMA system seems to require a
receipt of the returned material for inspection for it's process to
work, but this leaves us a hole in how to deal with product that has
been determined to be handled at the customer's location. Does anyone
know of a process in Vantage that handles the initial disposition of
quality issues discovered at a customer's location to determine if an
RMA is required (to return the product) or if some other system would
then be used to document and appropriately credit the customer.
Any thoughts or examples of how you might be dealing with this would be
appreciated.
Thank you,
Aaron Hoyt
Vantage Plastics
Vantage in regards to Authorizing Material Returns from our Customers.
When a quality issue is discovered at our customers, we have 3 possible
resolutions due to the shipping cost and value of the products. We can
either choose to send someone to rework parts (or have a third party do
so) at the customers location, have the customer scrap the parts at
their location (if quantities are low enough) or we can choose to have
the material returned to us for rework or scrap at our location.
Vantage has the NCR system for dealing with internal quality issues and
the RMA system for external issues. The RMA system seems to require a
receipt of the returned material for inspection for it's process to
work, but this leaves us a hole in how to deal with product that has
been determined to be handled at the customer's location. Does anyone
know of a process in Vantage that handles the initial disposition of
quality issues discovered at a customer's location to determine if an
RMA is required (to return the product) or if some other system would
then be used to document and appropriately credit the customer.
Any thoughts or examples of how you might be dealing with this would be
appreciated.
Thank you,
Aaron Hoyt
Vantage Plastics