I have an issue here. Wrongly chose the customer to inspect and QA has done disposition and RMA created.
Can I change the customer as the screen greyed out? if not, then what should I do to “return” this RMA for re-inspection?
Hi Letty,
You won’t be able to change the customer. Has the line on the RMA been receipted yet?
delete credit note, delete receipt , delete line, delete rma header.
upon deleting receipt or deleting line, if you get error “Delete not allowed”, clear the invoice number/invoice line/order number/order line/ order rel num from RMADtl tab, save. try deleting rma receipt and delete rma line.
1 Like
Hi Prakash, Thanks alot will try to do it.
Was this resolved? I am running into the issue in our environment as well. Removing invoice/order information allows delete for some RMAs but not others.
This ended up being very helpful. I would recommend also throwing in a refresh of the UI after you complete each “backward step” because it didn’t like me jumping straight into deleting still. But once the Receipt was deleted and I refreshed, then suddenly the fields went from grey to white and then it let me refresh. Then with the line deleted, I was free to update the customer.