Reports not running in Test Environment

Epicor ERP 10
1

Hello all,

I can’t seem to make reports generate in our test environment. I have tried previewing the Job Traveler in both the Crystal and SSRS styles. The job sits in the “Scheduled Tasks” queue and never runs. I have checked the administration console and the task agent for the test environment is running.

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Any thoughts? I was thinking maybe I wasn’t pointed to the report server but this issue applies for Crystal reports as well.

Thanks,

Alice

2

Alice
Try restarting the task agent service. I have to do that on occasion when processes get stuck under scheduled. Once I restart the service they move to active and process.
Thanks,
Andrew

3

So odd, because it was running, prior. But that worked. Thank you.

4

What’s the next troubleshooting step when restarting the task agent and even rebooting the whole server fail to resolve the issue?

Edit: to answer my own question, look in the Event Viewer. It turns out the task agent was not running, even though the Epicor server manager claimed it was.

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