Replacement parts

Yahoo Archive
1
We "fake" receive the bad part as an RMA if they don't actually return it (and note in comments). Then we create an "R" job (job prefixed with an R) as a "repair/rework" (or in your case replacement) job and ship from that. Often what we ship is previous job overruns that we charged to the original job costs but kept around at zero value "just in case", so then we don't have an R job but ship and bill at zero $ from the overrun inventory. Sometimes we get lucky and it isn't a RMA but rather the customer "broke" a part in their process and need another one. Then we get to bill for the replacement at 100% margin which makes up for the hit on the original job. If an R job needed to be created we can total up all R job costs for a period so track costs that way.
-Todd C.

-----Original Message-----
From: Darryl Whitelock [mailto:dwhitelock@...]
Sent: Tuesday, November 04, 2003 8:13 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Replacement parts


Hello everyone,

We are very new to Vantage, using 6.0 but not yet live, and going
to 6.1 when we receive it. I have a question about how each of you
handle replacement parts.
We are an awards manufacturer and occasionally customers may
receive orders with broken parts or incorrect sports figures on their
awards. We typically ship a replacement at no cost to the customer,
but we are having a heck of time figuring out how to handle this in
Vantage. The customers are not returning anything, so an RMA doesn't
seem make sense. We want to be able track the costs associated with
resolving the issue (i.e. any labor or shipping).
I was curious how others handle this situation in Vantage.

Thank you for your help,

Darryl Whitelock
Dinn Brothers, Inc.



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[Non-text portions of this message have been removed]
2
Hello everyone,

We are very new to Vantage, using 6.0 but not yet live, and going
to 6.1 when we receive it. I have a question about how each of you
handle replacement parts.
We are an awards manufacturer and occasionally customers may
receive orders with broken parts or incorrect sports figures on their
awards. We typically ship a replacement at no cost to the customer,
but we are having a heck of time figuring out how to handle this in
Vantage. The customers are not returning anything, so an RMA doesn't
seem make sense. We want to be able track the costs associated with
resolving the issue (i.e. any labor or shipping).
I was curious how others handle this situation in Vantage.

Thank you for your help,

Darryl Whitelock
Dinn Brothers, Inc.