We have lines showing up on our Received Not Invoiced that are invoiced, paid, and posted. These go all the way back to 2012 (we went live Jan 2012) and are sprinkled throughout the years. Is there a fix for clearing these out that anyone is aware of. I thought I would come here before entering the support ticket.
Most likely these are a result of people entering things improperly, and there is no “fix” but by getting people to use the software properly. In fact, many of these records are probably locked and won’t be touched by Epicor because there are accounting transactions and such things associated with these records that would be orphaned should these records be deleted from the database directly. I suggest (and Epicor support probably will too), that someone go through these and find some way to process them, even if it means doing something like making a zero payment. I would contact Support to get someone to look at the records and make specific recommendations on how to handle them.
Not much cleared about what you want to say, you are talking about AP/ AR invoice, Bank reco ?
please specify…
Thanks.
Joshua,
My experience with these is that calling support is your best move. They
will either point you to a conversion or send a fix program.
Brad
My guess is that those invoices were not matched correctly. Are the line type of the invoices that were paid - Line Type - Receipt of goods or miscellaneous?
I also remember when I worked with Vantage there was a bug - if the PO was was being processed through Incoming Inspection and the AP Invoice was processed at the same time - the invoiced flag was not set correctly.
Epicor has a fix for this but they will verify that the invoice was created (not misc). If it was invoiced by a misc invoice, they will ask you to invoice the pack and then adjust it to zero.