Re-open a service job?

Epicor ERP 10
1

We are on ERP 10.2.300, and we use the Field Service module. Our service department needs to add some expenses to an already closed service job. I cannot see a way to re-open a service job. Does anyone know how to re-open a service job?

2

If the Service call is invoiced, then you can’t re-open. If not, open the Field Service Call and check it. I am yet to test in E10 whether it re-opens the job. In E9, I have done a BPM to re-open the job as you can’t open from Job Closing…

3

Thanks Arul. It is not invoiced. How are you handling the reopening of the service job through a BPM? Do you think an updatable BAQ would handle this as well?

4

Try with Updatable BAQ. These are the field values.
JobHead.JobClosed = false;
JobHead.ClosedDate = null;
JobHead.WIPCleared = false;
JobHead.JobComplete = false;
JobHead.JobCompletionDate = null;

5

If you re-open the service call the service job will re-open.

6

Thanks. Any danger in making those changes to a Service Job?

7

Lori, the strange thing is that the call is open.

8

I also just tried closing the call, saving, re-opening the call. The job remained closed.

9

I found where to re-open the job. In the service job, go to the Resolution tab, and uncheck “closed” (near the bottom.) Thanks Lori and Arul, I really appreciate you taking the time to answer. Posting this so I can find it in a month when I forget. :slight_smile:

10

@IronMB Its good to know that it’s fixed in E10. This issue was raised many times with Epicor from Vantage days.