We ran into an issue last week (11/9) where a Custom Kinetic Layer that had been working caused an issue in our Prod environment but still worked correctly in Pilot. Nothing should have changed as the custom layer has been in place for months and last upgrade in Prod was late August.
The layer was on Sales Order Entry. The pop-up that presents when you change a date which asks if you want to refresh the lines and releases stopped presenting in some cases and the lines/releases were not updated. In other cases the pop-up would present but when “Yes” was selected the fields on the lines/releases were not updated.
I was able to determine it was something with our custom layer as the standard layer worked as expected. Since there had not been any changes to our custom layer and it worked fine in our PILOT environment - I exported/imported using Solution Workbench and then published the layer in Prod.
Seems to be back to normal but this has me very concerned with the stability of Kinetic Custom Layers. Not sure how many other custom layers we are going to run into an issue with. Has anyone else experienced anything like this?