Hi,
The QuickShip cloud edition for Pilot was upgraded on 09/12/2023.
Following the upgrade I am unable to generate any tracking numbers and get the dreaded
Inner Exception Message: The remote server returned an error: (500) Internal Server Error.
when i try to freight the shipment.
Previously this was generating a tracking number, but no it just errors.
I just wondered if anyone else has experienced this issue?
Thanks,
Andrew.
I don’t know cloud, I instantly was typing out how you should go to the server and check the logs etc.
I can see the logs in QS cloud portal, but the level of logging is not detailed enough to capture this specific error.
Can you open a ticket?
Yes I did - the FreightService URL has changed with this upgrade.
Once I updated the workstation record, it is all back working.
Great! Were their logs that they pointed you to in order to help find that the URL was the root cause or was it troubleshooting that found it?
No - support responded to my ticket.
I had a look at the email I got from Epicor announcing the upgrade, and it didn’t mention the change.
Bumping an older thread,
I just ran across this too, actually looking at Pilot QuickShip to train Employees in backup roll. Another link that was overwritten was the Web Access URL in Company Maint. I have not validated this but that would indicate that if in Pilot Epicor and you opened in Web Browser, it would point you to Production URL ??
