We keep running into this issue where we are unable to freight orders using certain of our ship vias because they are set up to require the recipient account for tax and duty. But that blocks the shipment even when its a prepay or prepay and add customer. Support tells me there isn’t any way to have the recipient’s account billed only when its a collect order. And it still blocks the shipment even when there is no tax and duty to charge.
Really? Isn’t there some way around this?
Not quite your scenario, but I deal with ship vias and pay account on the order, so QS doesn’t get stumped.
I have three overnight ship vias that have Saturday clones because even though you can check Saturday delivery in Customer Shipment Entry on any overnight delivery one would get missed and cause a storm, so the Saturdays have the Ship Code Default set for Saturday and if it is missed it is sales and not shipping.
You could wait until shipment entry and if the pay account is blank switch it to the non duty and taxes version.
Oh interesting idea, I didn’t consider it would be possible to have two quickship codes for the same service.
Are you getting an error message?
I was told yesterday that I need to have 2 ship codes one for recipient and one for sender.
This is what he sent me…
Example you are giving them free freight, but still want them to pay for duties and taxes
• Billing Type = Shipper
• Ship Via = Fedex Intl Economy (because you already have that one mapped to be recipient for duties and taxes)
Example you are giving them free freight and you want to pay the duties an taxes
• Billing Type = Shipper
• Ship Via = Fedex INTL Economy Sender (because you’ve defaulted sender to be paying the duties and taxes in the ship code within Quick Ship)
Example: You are doing prepay and add, but you are paying duties and taxes
• Billing Type = Blank
• Ship Via = Fed Ex INTL Economy Sender
Example: You are doing prepay and add and want them to pay duties and taxes
• Billing Type = Blank
• Ship Via = Fed Ex INTL Economy
Yep the error message is in the subject. We are going to try this out. Thanks!
Go to the shipment and click on carrier options. I was getting a similar error and the duty/tax wasn’t checked. It didn’t carry over. Once I checked it and set recipient it worked fine. Let me know if you need more info where it is.
That is the screenshot from my first post lol.
The issue is we don’t want to always pay, it depends. I am going to try it with the multiple ship vias and see if that solves it.
That screen shot looked like it was from your ship code screen not the carrier options from the shipment. They are different screens.
this is from my ship code screen
This if from the shipment screen…this was originally blank.
Wait so you are changing the value on individual shipments? I need to go back and read from the beginning and figure out what you mean. We never do anything on an individual shipment in quickship, the entire process is controlled through Epicor.
We also do nothing in QS. I do bpms in order entry and customer shipment entry.
Technically you should not need to but for some reason sometimes it does not come through. I have a ticket open with Epicor on this.
this is interesting. how are you getting all the international paperwork?
