Questions regarding RMAs and Repairs

Yahoo Archive
1
I set up a couple of labor item numbers (LINSPECT=Labor to inspect and advise, LREPAIR=Labor to repair/update & LSERVICE=Service Call) and use those as the items for our service work. We charge a nominal amount to do a Inspect & Advise to give a quote
(which is not charged if warranty is determined). We use the Repair as line 2 of the order (unless we go right to repair - usually because of customer upsetness) and charge any materials, items or subcontract costs tot his line. Service Call is just that,
when we send a person on-site, we use this line to collect costs and occasional fees.

Hope this is of some help to you...

Rick Gors
MR/MMIS
Osco

Mike Lowe wrote:

> We have a division that has a standard product line. We are currently in the
> process of implementing Vantage and wanted to see how others were using RMA's to
> process Repair Orders.
>
> For example, customer sends back an amplifier. Do you use the same part number
> as was sent to the customer? Or do you create a new part number to reflect that
> this will be a repair? I'm concerned about some costing issues if we use the
> same part number. Also, we will rarely be able to tie back to the original
> sales order as the product is sold to distributors and then to end users.
> However, the end user will be sending the product back to us. If the part is
> under warranty, we cover the costs. If the part is not under warranty we will
> prepare and estimate and forward to the customer for their approval before we
> perform the repair.
>
> Also, I'm having a hard time understanding the RMA flow since the RMA queues
> have been removed (one change from 3.0 to 4.0). I would be curious to hear how
> other users are managing the flow of information.
>
> Thanks,
>
> Mike Lowe
> Connor Manufacturing Services
> MLowe@...
>
>
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[Non-text portions of this message have been removed]
2
We have a division that has a standard product line. We are currently in the
process of implementing Vantage and wanted to see how others were using RMA's to
process Repair Orders.

For example, customer sends back an amplifier. Do you use the same part number
as was sent to the customer? Or do you create a new part number to reflect that
this will be a repair? I'm concerned about some costing issues if we use the
same part number. Also, we will rarely be able to tie back to the original
sales order as the product is sold to distributors and then to end users.
However, the end user will be sending the product back to us. If the part is
under warranty, we cover the costs. If the part is not under warranty we will
prepare and estimate and forward to the customer for their approval before we
perform the repair.

Also, I'm having a hard time understanding the RMA flow since the RMA queues
have been removed (one change from 3.0 to 4.0). I would be curious to hear how
other users are managing the flow of information.

Thanks,

Mike Lowe
Connor Manufacturing Services
MLowe@...