Progress 10.2A Service Not Starting

Yahoo Archive
1
I am adding a few more notes and log file entries so others can find this string. We had a similar problem last night where we could not log in (cannot log in). We had to bring down our servers to plug them into a new UPS and when we attempted to bring up Epicor again, Progress / Open Edge was not starting properly. The Windows "AdminService for OpenEdge 10.2A" service was running, but we could not log into the system.

I tried starting open edge explorer ( Start / All Programs / Openedge Explorer / Start OpenEdge Management ) and was getting a message that port 20931 was not started (I cannot remember the exact message).

I found the following series of messages in \epicor\oe102a_wrk\admserv.log

Invalid PID number found in the adminserver lock file:
Unable to read the PID number from the adminserver lock file: Shutting down adminserver, lock file found. (11356)

After renaming the admsvr.lock file referenced, everything started cleanly upon doing a server reboot.

Also, if you are running two servers (database and application) make certain the database is up and running. We have had a few cases where the database server came up after the app in which case you cannot log in. In this situation, it is a simple reboot of the app server (or stop / start windows service) and things go clean.


--- In vantage@yahoogroups.com, "Alex Fiedler" <alex@...> wrote:
>
> Also had to solve this yesterday. Found that the applicable Progress KB entry is this:
>
> http://progresscustomersupport-survey.force.com/OpenEdgeKB/articles/Article/P109066?retURL=%2Fapex%2FKnowledgeSearch&popup=false
>
> The PSC position seems to be that all customers should write a small script to run at system startup and delete the lock file if one is found. I'm not exactly thrilled with that. What annoys me is that the Windows service reports itself as having started!
>
> An alternate solution is to uninstall OEM and revert back to the 32-bit PET tool. It just seems unacceptable that an uncontrolled restart of a machine should prevent the OpenEdge system from restarting cleanly. Anyone have any thoughts and opinions on this?
>
>
> --- In vantage@yahoogroups.com, "Doyle, Jason" <jdoyle@> wrote:
> >
> > David,
> >
> >
> >
> > We actually had a similar issue, and for those that may want to know:
> >
> >
> >
> > There is a lock file that is created by the windows service, it's
> > located at PROGRESS/OEManage/config/admsvr.lock.
> >
> >
> >
> > If for some reason this file exists (the service did not remove it on
> > exit), the Windows service will start and immediately stop.
> >
> > 2 hours+ with Epicor Support to discover that.
> >
> >
> >
> > FYI.
>
2
Hello All,

The Progress 10.2A admin service is no longer running on my test 9.05 server. When I attempt to start the service I receive a messsage saying, "The AdminService for OpenEdge 10.2A service on Epicor03 started and then stopped. Some services stop automatically if they are not in use by other services or programs."

I don't have any Java services running, so I'm not sure what is causing the service to hang. Would anyone have an idea of what am doing wrong or should look for to correct this?

Thanks in advance,

David Pfiester
NuStep, Inc.
734-418-1850
3
Check for any processes with a _ to start their name that might be running

What happens if you restart your server?


Ned
Alternative Technology Solutions



-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
nustepvantage
Sent: Friday, February 10, 2012 11:28 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Progress 10.2A Service Not Starting

Hello All,

The Progress 10.2A admin service is no longer running on my test 9.05
server. When I attempt to start the service I receive a messsage saying,
"The AdminService for OpenEdge 10.2A service on Epicor03 started and then
stopped. Some services stop automatically if they are not in use by other
services or programs."

I don't have any Java services running, so I'm not sure what is causing the
service to hang. Would anyone have an idea of what am doing wrong or should
look for to correct this?

Thanks in advance,

David Pfiester
NuStep, Inc.
734-418-1850



------------------------------------

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4
Hi Ned,

Restarting the server did not solve the problem. After playing around with this I think something happened with my Epicor 9.05 install that somehow knocked out the Progress Java processes. I just uninstalled Progress and reinstalled it. That seems to have solved the isssue.

Thanks,
David


--- In vantage@yahoogroups.com, "Ned C." <TechnoBabbly@...> wrote:
>
> Check for any processes with a _ to start their name that might be running
>
> What happens if you restart your server?
>
>
> Ned
> Alternative Technology Solutions
>
>
>
> -----Original Message-----
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
> nustepvantage
> Sent: Friday, February 10, 2012 11:28 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Progress 10.2A Service Not Starting
>
> Hello All,
>
> The Progress 10.2A admin service is no longer running on my test 9.05
> server. When I attempt to start the service I receive a messsage saying,
> "The AdminService for OpenEdge 10.2A service on Epicor03 started and then
> stopped. Some services stop automatically if they are not in use by other
> services or programs."
>
> I don't have any Java services running, so I'm not sure what is causing the
> service to hang. Would anyone have an idea of what am doing wrong or should
> look for to correct this?
>
> Thanks in advance,
>
> David Pfiester
> NuStep, Inc.
> 734-418-1850
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
5
David,



We actually had a similar issue, and for those that may want to know:



There is a lock file that is created by the windows service, it's
located at PROGRESS/OEManage/config/admsvr.lock.



If for some reason this file exists (the service did not remove it on
exit), the Windows service will start and immediately stop.

2 hours+ with Epicor Support to discover that.



FYI.





Jason Doyle

Software Architect



Cranel, Inc.

Cranel Imaging / ISOdx / Versitec

8999 Gemini Parkway / Columbus, OH 43240

p: 614.318.4256 / f: 614.431.8388

email: jdoyle@... <mailto:jdoyle@...>

cranelimaging.com <http://www.cranelimaging.com/> / isodxsolutions.com
<http://www.isodxsolutions.com/> / versitec.com
<http://www.versitec.com/>



1985-2010...Celebrating 25 years of excellence, 25 years of evolution



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of nustepvantage
Sent: Friday, February 10, 2012 12:57 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Progress 10.2A Service Not Starting






Hi Ned,

Restarting the server did not solve the problem. After playing around
with this I think something happened with my Epicor 9.05 install that
somehow knocked out the Progress Java processes. I just uninstalled
Progress and reinstalled it. That seems to have solved the isssue.

Thanks,
David

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , "Ned
C." <TechnoBabbly@...> wrote:
>
> Check for any processes with a _ to start their name that might be
running
>
> What happens if you restart your server?
>
>
> Ned
> Alternative Technology Solutions
>
>
>
> -----Original Message-----
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of
> nustepvantage
> Sent: Friday, February 10, 2012 11:28 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Progress 10.2A Service Not Starting
>
> Hello All,
>
> The Progress 10.2A admin service is no longer running on my test 9.05
> server. When I attempt to start the service I receive a messsage
saying,
> "The AdminService for OpenEdge 10.2A service on Epicor03 started and
then
> stopped. Some services stop automatically if they are not in use by
other
> services or programs."
>
> I don't have any Java services running, so I'm not sure what is
causing the
> service to hang. Would anyone have an idea of what am doing wrong or
should
> look for to correct this?
>
> Thanks in advance,
>
> David Pfiester
> NuStep, Inc.
> 734-418-1850
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
> already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder
and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>




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[Non-text portions of this message have been removed]
6
Also had to solve this yesterday. Found that the applicable Progress KB entry is this:

http://progresscustomersupport-survey.force.com/OpenEdgeKB/articles/Article/P109066?retURL=%2Fapex%2FKnowledgeSearch&popup=false

The PSC position seems to be that all customers should write a small script to run at system startup and delete the lock file if one is found. I'm not exactly thrilled with that. What annoys me is that the Windows service reports itself as having started!

An alternate solution is to uninstall OEM and revert back to the 32-bit PET tool. It just seems unacceptable that an uncontrolled restart of a machine should prevent the OpenEdge system from restarting cleanly. Anyone have any thoughts and opinions on this?


--- In vantage@yahoogroups.com, "Doyle, Jason" <jdoyle@...> wrote:
>
> David,
>
>
>
> We actually had a similar issue, and for those that may want to know:
>
>
>
> There is a lock file that is created by the windows service, it's
> located at PROGRESS/OEManage/config/admsvr.lock.
>
>
>
> If for some reason this file exists (the service did not remove it on
> exit), the Windows service will start and immediately stop.
>
> 2 hours+ with Epicor Support to discover that.
>
>
>
> FYI.