Printing question

Yahoo Archive
1
Thanks Brian, Karen, and Ned. I have sent these to my IT guy and he will
look at it. I really appreciate your help!



Cindy







Cynthia A. House | Corporate Controller | GTech Precision Industries |
900 N. Walnut Creek Dr. | Suite 100 #1A | Mansfield, TX 76012 | Phone:
817-539-8014 | Cell: 817-832-8933 | Fax: 817-539-8018 | China cell:
86-137-7103-4124 | <mailto:cindy.house@...>
cindy.house@... | <http://www.gtechprecision.com/>
www.gtechprecision.com



Alternate contact: Aundria Blackstone |
<mailto:aundria.blackstone@...>
aundria.blackstone@...





From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Ned
Sent: Thursday, November 12, 2009 5:33 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] printing question





3 possible things

1- Your System Agent isn't setup properly.
2- Your Appservers are not all running
3- The report you submitted has no data

Fixes:

1 - Check your systemtaskagent in Vantage,

Standard ports for the 2 server URLs are as follows:

Mfgsys803: 8301, 8303
MfgTest803: 8321, 8323
MfgTrain803: 8311, 8313
MfgPilot803: 8331, 8333

2- Check your appservers for each DB, right click and select status in the
Progress explorer tool

3- Try a different report that you know has data in it.

If none of these work, check the print queue in vantage, easiest way is to
double click on the blue globe down in the system tray of windows. It should
give you more info about the individual reports, and any errors that can
help
solve the problem.

Other possible problems could be a bad version of the crystal runtime, no
printer on the workstation.

I have a print setup document I can send you if you want to double check the
setup.

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of
chouse1000
Sent: Thursday, November 12, 2009 4:32 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] printing question

Ok, I have a stupid question. We are about to convert to Vantage 8.3 and it
has
been a long time since I have taken classes. When you ask for a print
preview
of a report, it says "Report Submitted for Previewing" in the bottom of the
screen. We are not sure if we have everything set up properly, but we don't
get
a preview screen. Can someone tell me what we are doing wrong?

Thanks,
Cindy

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links





[Non-text portions of this message have been removed]
2
Ok, I have a stupid question. We are about to convert to Vantage 8.3 and it has been a long time since I have taken classes. When you ask for a print preview of a report, it says "Report Submitted for Previewing" in the bottom of the screen. We are not sure if we have everything set up properly, but we don't get a preview screen. Can someone tell me what we are doing wrong?

Thanks,
Cindy
3
Are your Process Server and Task Agent running in the Progress Explorer Tool? Task Agent is what picks up reports and processes them. The System Agent also has to be configured to point to the right AppServer port for your database (presumably 8301).

-brian

--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix
    bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of chouse1000
Sent: Thursday, November 12, 2009 4:32 PM
To: vantage@yahoogroups.com
Subject: [Vantage] printing question

Ok, I have a stupid question. We are about to convert to Vantage 8.3 and it has been a long time since I have taken classes. When you ask for a print preview of a report, it says "Report Submitted for Previewing" in the bottom of the screen. We are not sure if we have everything set up properly, but we don't get a preview screen. Can someone tell me what we are doing wrong?

Thanks,
Cindy



------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
4
Look at system monitor- find the report in active tasks or history, see
if error or complete listed, if error, go to detail tab to see why



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Brian W. Spolarich
Sent: Thursday, November 12, 2009 3:35 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] printing question





Are your Process Server and Task Agent running in the Progress Explorer
Tool? Task Agent is what picks up reports and processes them. The System
Agent also has to be configured to point to the right AppServer port for
your database (presumably 8301).

-brian

--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix /
Picometrix
bspolarich@...
<mailto:bspolarich%40advancedphotonix.com> ~ 734-864-5618 ~
www.advancedphotonix.com

-----Original Message-----
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of chouse1000
Sent: Thursday, November 12, 2009 4:32 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] printing question

Ok, I have a stupid question. We are about to convert to Vantage 8.3 and
it has been a long time since I have taken classes. When you ask for a
print preview of a report, it says "Report Submitted for Previewing" in
the bottom of the screen. We are not sure if we have everything set up
properly, but we don't get a preview screen. Can someone tell me what we
are doing wrong?

Thanks,
Cindy

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links





[Non-text portions of this message have been removed]
5
3 possible things

1- Your System Agent isn't setup properly.
2- Your Appservers are not all running
3- The report you submitted has no data


Fixes:

1 - Check your systemtaskagent in Vantage,

Standard ports for the 2 server URLs are as follows:

Mfgsys803: 8301, 8303
MfgTest803: 8321, 8323
MfgTrain803: 8311, 8313
MfgPilot803: 8331, 8333

2- Check your appservers for each DB, right click and select status in the
Progress explorer tool

3- Try a different report that you know has data in it.

If none of these work, check the print queue in vantage, easiest way is to
double click on the blue globe down in the system tray of windows. It should
give you more info about the individual reports, and any errors that can help
solve the problem.

Other possible problems could be a bad version of the crystal runtime, no
printer on the workstation.

I have a print setup document I can send you if you want to double check the
setup.



-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
chouse1000
Sent: Thursday, November 12, 2009 4:32 PM
To: vantage@yahoogroups.com
Subject: [Vantage] printing question

Ok, I have a stupid question. We are about to convert to Vantage 8.3 and it has
been a long time since I have taken classes. When you ask for a print preview
of a report, it says "Report Submitted for Previewing" in the bottom of the
screen. We are not sure if we have everything set up properly, but we don't get
a preview screen. Can someone tell me what we are doing wrong?

Thanks,
Cindy



------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links