We have Vantage 8.03.409C and what we do is we create the cash receipt with a positive balance. then we applied the invoices and save. At the end we make the check amount to a negative and it allows it to be saved. as well as it post it correctly. this action creates a UR. Unapplied receipt. this is the workaround and has not given us problems.
Jose
Jose
--- In vantage@yahoogroups.com, "thedemondamian" wrote:
>
> We have run into the same issue after upgrading from Vantage 8.03.409C to Epicor 9.05.701. We use a third party credit card processor and don't allways have a credit memo or invoice to debit. So we would just creat a Cash Reciept, add a debit note, and then make the receipt negative so that the unapplied amount was zero. This worked fine in Vantage, but now in Epicor 9 the Post option greys out.
>
> Can you elaborate on your method for allowing this?
>
> - Scott
>
> --- In vantage@yahoogroups.com, "Adam" wrote:
> >
> > Unfortunately, the .606 patch did not fix this problem for us. After calling support with the SCR referencing the fix, they can't tell me for sure if it was included in .606 or not.
> >
> > However, I was able to create an Trigger on a table that allowed this to be easily managed.
> >
> > Adam
> >
> > --- In vantage@yahoogroups.com, "pcivantage" wrote:
> > >
> > > Review the .606 Patch Fix List, I believe they fixed this in .606 which is out now. We had the same issue but have not applied the patch yet. Let us know if you do and if it resolves it.
> > >
> > > Regards,
> > > George Hicks
> > > PCI
> > >
> > >
> > > --- In vantage@yahoogroups.com, "Adam" wrote:
> > > >
> > > > Epicor 9.05.605
> > > >
> > > > We have an issue that we have discovered after our upgrade from Vantage 6.1. Here is the scenario.
> > > >
> > > > 1. Customer places an order (Sales Order created)
> > > > 2. We ship the order (Pack Slip Created)
> > > > 3. We invocie the order (Invoice Created)
> > > > 4. We process payment immediately (Cash Receipt to Invoice)
> > > > (It is important to not that we treat credit card as cash as it
> > > > is processed internally via our own credit card terminal)
> > > > 5. Customer returns the item. (RMA/Credit Memo)
> > > > 6. We can't apply or post a cash receipt that has a negative value.
> > > >
> > > > Epicor's solution thus far, use journal entries to write off the credit memo, and correct the cash account. (Or generate an AP invoice and cut a check)
> > > >
> > > > It is difficult for our comptroller to accept this response. It worked in Vantage 6.1, etc.
> > > >
> > > > Any store understands the need to reimburse the customer in the same manner in which they were paid. Therefore, we need to be able to return cash for cash paid items. How can we do this?
> > > >
> > >
> >
>