Thanks for the suggestions. We are still deciding between creating a miscellaneous invoice and going through the RMA process. Could someone outline the steps required to properly carry out an RMA? The Vantage Help file is not very descriptive on this. Thank you.
--- In vantage@yahoogroups.com, "CharlieSmith" <CSmith@...> wrote:
>
> The proper way would be to do an RMA returning the items to stock as a
> disposition and the re-shipping the items and re-invoicing.
>
>
>
> Charlie Smith
>
> Smith Business Services / 2W Technologies LLC
>
> www.vistaconsultant.com <http://www.vistaconsultant.com/> /
> www.2WTech.com
>
>
>
>
>
>
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of pbriscoe10
> Subject: [Vantage] Posted Invoice for Wrong Amount
>
> Hello,
>
> I was wondering if someone could outline the steps required to fix this
> issue: we created a sales order for a kit (26 components inside). The
> sales order was for a set amount (components all have price of $0). The
> order line was accidentally left at $0 and made it through to the
> invoicing stage and was posted. Now, we need to re-invoice the customer
> for the correct amount without decreasing our inventory further.
>
> Any help is appreciated. Thank you.
>
>
>
> [Non-text portions of this message have been removed]
>