POs not closing despite all lines received complete

Epicor ERP 10
1

Hi all,

We’re on 10.2, has anyone experienced any issues with POs not closing despite all the lines being received complete. We have correctly enabled this setting but sometimes, it seems to be when goods are received on different receipt entries, the PO does not automatically close.

We are taking it up with Epicor but sometimes it takes ages for them to investigate issues like this.

Any help much appreciated,

jDJ

2

Do all of the lines close? If not, do all of the releases close?

To confirm, you are saying the company config is set to close a PO release at receipt correct?
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3

Using PO tracker, look at all the receipts, and make sure at least one for each release is marked “Recv’d Complete”

4

Hi Mike,

Yes, that is the setting we have enabled.

Jonathan

5

Hi Calvin,

I’ve checked PO tracker and one release is showing as open, but it has been receipted as complete.

Jonathan

6

Do you have change logged enabled on PORel table? Perhaps a user has manually re-opened the release for some reason. I always suspect the user first, then move on to suspect customisations, then the base software. :slight_smile:

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