physically shipped extra and need process an RMA that was not billed any suggestions?
our shipping department accidentally shipped out extra pieces for a order, the inventory was adjusted out.
Our customer cannot accept the extra pieces and requires a RMA to send it back to us. Any recommendations on how to process this RMA?>
You will have to make a packing slip, invoice for the extra pieces and then RMA, receive it and credit note.
Why not just make a RMA with just the Part#? Don’t link to SO or Invoice. Then receive it and Disposition to stock. The only hiccup might be if you are FIFO or Average costed then you may need to so some additional work to make sure proper costs is added to your inventory