Part Number behavior in Part Entry Not Finding full Customer Part xRef

Epicor ERP 10
1

We have a customer that has part #s with a format of “AAA/” and then between 1 and 8 numbers.
(i.e. “AAA/1” through “AAA/99999999”).

We have set their numbers up as customer part xRef if we know the part as something else.
If we don’t know the part then we are creating a part master part in Epicor as their part “AAA/(123456)”

The strange behavior happens in Part Entry. If I type in “AAA/55555” and it is a valid record in customer pat xRef then nothing is found and Epicor asks if I want to create it. But if I enter in only “55555” it finds it and returns the part master part number the customer part xRef lives in.

Any idea why it is working this way?

2

Can you send a screenshot? I ask because it may be a BAQ Zone.

3

Enter full part number in Part Entry I get an error.

image
image.png1010×757 39.2 KB

But if I enter just 10356498 in the same partnum field epicor “finds” it and will display the part where I have a customer xref.
If I go to Internal Part Cross Reference under Material Management, Inventory Management, Setup then if I enter in both the TVH/10356498 and just 10356498 it pulls up the correct part master part.

4

I noticed the issue…opened up a ticket with Epicor.
This used to work under our old version. (10.0.700) Now under 10.2.300 it does not.

Pierre

5

do you happen to have a case #? I created a ticket and have a webex this afternoon.
Was there a fix?

6

Sure, CS0001552718 - Search of part using Xref instead of partID gets error : Selected part does not exist. But for us, it happens only for a specific part. It works as expected for the others.

Your issue seemed to happen for all cross ref parts…

Pierre