Hello all,
We have a customer with multiple “accounts” in our system because of the fleet locations are to pay their own invoices. Well one of them paid another’s thus showing an “overpayment CM” on that account but the actual invoice is still open on the true account. I’ve tried to “apply credit memo” but Epicor is not allowing it because of the two different customers showing a “not valid” error for the invoice need to pay/clear. What else can we do to clear both the overpayment (CM) and the open invoice on the two accounts? I wanted to ask if there was a trick rather than creating a CM and DM for the two customer accounts to clear.
Thank you in advance for any assistance, greatly appreciated.
Not sure what version you’re on Julieann, but starting at some point after 10.2.100, Epicor added the Adjust Cash Receipt command that gives the ability to move a cash receipt to another customer. Reverse Cash Receipt might work as well.
HI Mark
yes I saw the Adjust Cash Receipt but that too isn’t allowing the adjustment becuase of the two different customer accounts. Anything else you can think of?
thanks
Have you tried using the National Account features in Epicor. This will allow two separate customer accounts which are part of the same National Account to be treated as one account for payment processing purposes.
Thanks
Vinay Kamboj
No do not know where that is…may be too late now for the customer as they are setup differently.
thanks
But the thing is we want the payment to stay on the first account because it pays an open invoice, we only want the overpayment “unapplied” amount to go to the second account. When I do the selection part it’s showing that it will “remove” the first account/invoice and we do not want that to happen.
I think it’s removing it because the On Account box is checked.
Might be better to reverse it all and then apply it in two deposits. 
ok I’ll make that suggestion