[OT] Symantec NAV Corporate Install

Todd,

"Strange software" is why I have three machines on my desk. I hate O/S
upgrades. Upgrades are fine for other people.

Dan Maddox
Pactiv Corp

At 12:26 PM 4/16/2003 -0500, you wrote:
>My thanks to everyone with ideas. It is finally working after about 40
>reboots.
>
>Here is what eventually worked:
>1. Ran the NAVCE_uninstall.zip that Lois Heisey sent to me (thanks)
>2. Consulted Symantec's knowledge base
>3. Downloaded and ran SEVINST.exe from Symantec which updated Symevent files
>4. Installed - ran OK no errors but did state at end that it did not complete
>5. Realtime protection (RTVSCAN) is running OK but Exchange/Outlook add-in
>would not start
>6. Ran SEVINST.EXE again - it updated some files
>7. Still no Outlook protection - could not find and load vpmsece.dll
>8. Created new "Norton AntiVirus" folder under Program Files and copied
>vpmsece.dll there from NAVNT folder
>9. Now it all seems to be working.
>
>Whenever possible I do clean installs after reformating drive but this
>time it was my PC and I have too much strange software I didn't want to
>have to reinstall. And if I have to do an upgrade to Win2K in the future
>then FOR SURE I will uninstall NAVCE first.
>
>Now, on to the last upgrade issue - HP ScanJet scanner - PresicionScan
>program won't start, just hangs on splash screen. Already working with HP
>support on that one.
>
>Thanks again,
>-Todd C.
>
>-----Original Message-----
>From: Gary Polvinale [mailto:garyp@...]
>Sent: Wednesday, April 16, 2003 10:39 AM
>To: vantage@yahoogroups.com
>Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install
>
>
>Good advice for McAfee users as well.
>
>Gary Polvinale
>Denton ATD
>
>-----Original Message-----
>From: Jessee Holmes (Stremel) [mailto:jholmes@...]
>Sent: Wednesday, April 16, 2003 11:24 AM
>To: vantage@yahoogroups.com
>Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install
>
>
>Todd:
>
>Recommendation 1: Before doing the OS upgrade, uninstall Norton first. Then
>upgrade, then install NAV.
>
>Recommendation 2:
>http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
>18006f78bf/afbdad85dc3748e688256aea0059f5bf?OpenDocument&prod=Norton%20AntiV
>irus%20Corporate%20Edition&ver=7.6&src=ent&pcode=nav_ce&dtype=corp&svy=&prev
>=&miniver=nav_76_ce
>
>That article explains how to resolve your issue.
>
>Go to www.norton.com and go to the technical support, if you type in your
>problem in their knowledge database, they will provide you the article
>regarding your question.
>
>Hope this helps,
>Jessee Holmes
>Stremel Manufacturing Company
>
>-----Original Message-----
>From: Todd Caughey [mailto:caugheyt@...]
>Sent: Wednesday, April 16, 2003 10:11 AM
>To: vantage@yahoogroups.com
>Subject: [Vantage] [OT] Symantec NAV Corporate Install
>
>
>Sorry about another OT but the depth of experience here is too great to pass
>up.
>
>After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
>worked. I tried uninstalling and re-installing and it will not install. It
>gets part way, then says "real-time protection failed to start" and backs
>out the install (partially). I also uninstalled, booted in safe mode and
>deleted NVSVC32.exe which was running as a process even after uninstall,
>edited the registry and removed all references to NAV, Symantec, Norton,
>etc.... and rebooted in normal mode and it will still would niot install.
>
>Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
>upgrades this year and don't want this happening on all of them too. Any
>ideas what might be causing the problem or how to get around it? I have
>some other new Win2K machines (never upgraded) and NAV Corp installed fine
>on them.
>
>Thanks,
>-Todd Caughey
>Harvey Vogel Mfg. Co.
>
>
>
>
>
>[Non-text portions of this message have been removed]
>
>
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>(2) To search through old msg's goto:
>http://groups.yahoo.com/group/vantage/messages
>(3) To view links to Vendors that provide Vantage services goto:
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>
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>
>
>
>
>
>Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
>already linked your email address to a yahoo id to enable access. )
>(1) To access the Files Section of our Yahoo!Group for Report Builder and
>Crystal Reports and other 'goodies', please goto:
>http://groups.yahoo.com/group/vantage/files/.
>(2) To search through old msg's goto:
>http://groups.yahoo.com/group/vantage/messages
>(3) To view links to Vendors that provide Vantage services goto:
>http://groups.yahoo.com/group/vantage/links
>
>Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>
>
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>
>Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
>have already linked your email address to a yahoo id to enable access. )
>(1) To access the Files Section of our Yahoo!Group for Report Builder and
>Crystal Reports and other 'goodies', please goto:
>http://groups.yahoo.com/group/vantage/files/.
>(2) To search through old msg's goto:
>http://groups.yahoo.com/group/vantage/messages
>(3) To view links to Vendors that provide Vantage services goto:
>http://groups.yahoo.com/group/vantage/links
>
>Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
><http://docs.yahoo.com/info/terms/> .
>
>
>
>
>[Non-text portions of this message have been removed]
>
>
>
>Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
>have already linked your email address to a yahoo id to enable access. )
>(1) To access the Files Section of our Yahoo!Group for Report Builder and
>Crystal Reports and other 'goodies', please goto:
>http://groups.yahoo.com/group/vantage/files/.
>(2) To search through old msg's goto:
>http://groups.yahoo.com/group/vantage/messages
>(3) To view links to Vendors that provide Vantage services goto:
>http://groups.yahoo.com/group/vantage/links
>
>Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Sorry about another OT but the depth of experience here is too great to pass up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not worked. I tried uninstalling and re-installing and it will not install. It gets part way, then says "real-time protection failed to start" and backs out the install (partially). I also uninstalled, booted in safe mode and deleted NVSVC32.exe which was running as a process even after uninstall, edited the registry and removed all references to NAV, Symantec, Norton, etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K upgrades this year and don't want this happening on all of them too. Any ideas what might be causing the problem or how to get around it? I have some other new Win2K machines (never upgraded) and NAV Corp installed fine on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]
Symantec makes a utility to clean out the previous version entirely. I have
had to use that in the past. I rarely ever do an O/S upgrade. I always
rebuild and do clean installs to avoid this type of problem.

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Todd:

Recommendation 1: Before doing the OS upgrade, uninstall Norton first. Then
upgrade, then install NAV.

Recommendation 2:
http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
18006f78bf/afbdad85dc3748e688256aea0059f5bf?OpenDocument&prod=Norton%20AntiV
irus%20Corporate%20Edition&ver=7.6&src=ent&pcode=nav_ce&dtype=corp&svy=&prev
=&miniver=nav_76_ce

That article explains how to resolve your issue.

Go to www.norton.com and go to the technical support, if you type in your
problem in their knowledge database, they will provide you the article
regarding your question.

Hope this helps,
Jessee Holmes
Stremel Manufacturing Company

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]


------------------------ Yahoo! Groups Sponsor ---------------------~--> Get
128 Bit SSL Encryption!
http://us.click.yahoo.com/W7NydA/hdqFAA/VygGAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Always a great suggestion.

-----Original Message-----
From: Jessee Holmes (Stremel) [mailto:jholmes@...]
Sent: Wednesday, April 16, 2003 10:24 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install


Todd:

Recommendation 1: Before doing the OS upgrade, uninstall Norton first. Then
upgrade, then install NAV.

Recommendation 2:
http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
18006f78bf/afbdad85dc3748e688256aea0059f5bf?OpenDocument&prod=Norton%20AntiV
irus%20Corporate%20Edition&ver=7.6&src=ent&pcode=nav_ce&dtype=corp&svy=&prev
=&miniver=nav_76_ce

That article explains how to resolve your issue.

Go to www.norton.com and go to the technical support, if you type in your
problem in their knowledge database, they will provide you the article
regarding your question.

Hope this helps,
Jessee Holmes
Stremel Manufacturing Company

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]


------------------------ Yahoo! Groups Sponsor ---------------------~--> Get
128 Bit SSL Encryption!
http://us.click.yahoo.com/W7NydA/hdqFAA/VygGAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/





Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
I would check their web site to see if there is a patch that you need to
install. We use CA InoculatIT and for the Windows XP Pro computer we had to
install a patch to get it to work.



Erica Steffens

Synovis IS/PE/Caribe



-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install



Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]






Yahoo! Groups Sponsor



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<http://us.adserver.yahoo.com/l?M=231971.3069354.4492417.1728375/D=egroupmail/S=:HM/A=1540635/rand=197778508>


Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo!
<http://docs.yahoo.com/info/terms/> Terms of Service.




This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. Synovis Life Technologies

[Non-text portions of this message have been removed]
Try searching the Symantec site with the error message. I seem to recall
some kind of error like that and found success in their "knowledgebase".

RG

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 11:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]



Yahoo! Groups Sponsor

ADVERTISEMENT




<http://us.adserver.yahoo.com/l?M=231971.3069354.4492417.1728375/D=egroupmai
l/S=:HM/A=1540635/rand=197778508>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
Todd,

1. Uninstall NAVCE BEFORE the (O/S) upgrade & re-install it afterwards.

2. Visit SARC.com & search for a MANUAL uninstall of NAVCE. There are
manual uninstalls for just about every NAV product on every (Win) platform.

Dan Maddox
Pactiv Corp
NAVCE V7.60.926

At 10:11 AM 4/16/2003 -0500, you wrote:
>Sorry about another OT but the depth of experience here is too great to
>pass up.
>
>After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
>worked. I tried uninstalling and re-installing and it will not
>install. It gets part way, then says "real-time protection failed to
>start" and backs out the install (partially). I also uninstalled, booted
>in safe mode and deleted NVSVC32.exe which was running as a process even
>after uninstall, edited the registry and removed all references to NAV,
>Symantec, Norton, etc.... and rebooted in normal mode and it will still
>would niot install.
>
>Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
>upgrades this year and don't want this happening on all of them too. Any
>ideas what might be causing the problem or how to get around it? I have
>some other new Win2K machines (never upgraded) and NAV Corp installed fine
>on them.
>
>Thanks,
>-Todd Caughey
> Harvey Vogel Mfg. Co.
>
>
>
>
>
>[Non-text portions of this message have been removed]
>
>
>
>Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
>have already linked your email address to a yahoo id to enable access. )
>(1) To access the Files Section of our Yahoo!Group for Report Builder and
>Crystal Reports and other 'goodies', please goto:
>http://groups.yahoo.com/group/vantage/files/.
>(2) To search through old msg's goto:
>http://groups.yahoo.com/group/vantage/messages
>(3) To view links to Vendors that provide Vantage services goto:
>http://groups.yahoo.com/group/vantage/links
>
>Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Good advice for McAfee users as well.

Gary Polvinale
Denton ATD

-----Original Message-----
From: Jessee Holmes (Stremel) [mailto:jholmes@...]
Sent: Wednesday, April 16, 2003 11:24 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install


Todd:

Recommendation 1: Before doing the OS upgrade, uninstall Norton first. Then
upgrade, then install NAV.

Recommendation 2:
http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
18006f78bf/afbdad85dc3748e688256aea0059f5bf?OpenDocument&prod=Norton%20AntiV
irus%20Corporate%20Edition&ver=7.6&src=ent&pcode=nav_ce&dtype=corp&svy=&prev
=&miniver=nav_76_ce

That article explains how to resolve your issue.

Go to www.norton.com and go to the technical support, if you type in your
problem in their knowledge database, they will provide you the article
regarding your question.

Hope this helps,
Jessee Holmes
Stremel Manufacturing Company

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





[Non-text portions of this message have been removed]


------------------------ Yahoo! Groups Sponsor ---------------------~--> Get
128 Bit SSL Encryption!
http://us.click.yahoo.com/W7NydA/hdqFAA/VygGAA/PhFolB/TM
---------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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My thanks to everyone with ideas. It is finally working after about 40 reboots.

Here is what eventually worked:
1. Ran the NAVCE_uninstall.zip that Lois Heisey sent to me (thanks)
2. Consulted Symantec's knowledge base
3. Downloaded and ran SEVINST.exe from Symantec which updated Symevent files
4. Installed - ran OK no errors but did state at end that it did not complete
5. Realtime protection (RTVSCAN) is running OK but Exchange/Outlook add-in would not start
6. Ran SEVINST.EXE again - it updated some files
7. Still no Outlook protection - could not find and load vpmsece.dll
8. Created new "Norton AntiVirus" folder under Program Files and copied vpmsece.dll there from NAVNT folder
9. Now it all seems to be working.

Whenever possible I do clean installs after reformating drive but this time it was my PC and I have too much strange software I didn't want to have to reinstall. And if I have to do an upgrade to Win2K in the future then FOR SURE I will uninstall NAVCE first.

Now, on to the last upgrade issue - HP ScanJet scanner - PresicionScan program won't start, just hangs on splash screen. Already working with HP support on that one.

Thanks again,
-Todd C.

-----Original Message-----
From: Gary Polvinale [mailto:garyp@...]
Sent: Wednesday, April 16, 2003 10:39 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install


Good advice for McAfee users as well.

Gary Polvinale
Denton ATD

-----Original Message-----
From: Jessee Holmes (Stremel) [mailto:jholmes@...]
Sent: Wednesday, April 16, 2003 11:24 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Symantec NAV Corporate Install


Todd:

Recommendation 1: Before doing the OS upgrade, uninstall Norton first. Then
upgrade, then install NAV.

Recommendation 2:
http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf0882568
18006f78bf/afbdad85dc3748e688256aea0059f5bf?OpenDocument&prod=Norton%20AntiV
irus%20Corporate%20Edition&ver=7.6&src=ent&pcode=nav_ce&dtype=corp&svy=&prev
=&miniver=nav_76_ce

That article explains how to resolve your issue.

Go to www.norton.com and go to the technical support, if you type in your
problem in their knowledge database, they will provide you the article
regarding your question.

Hope this helps,
Jessee Holmes
Stremel Manufacturing Company

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Wednesday, April 16, 2003 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] [OT] Symantec NAV Corporate Install


Sorry about another OT but the depth of experience here is too great to pass
up.

After upgrading my PC from Win-98 to Win2K my NAV Corp anti-virus has not
worked. I tried uninstalling and re-installing and it will not install. It
gets part way, then says "real-time protection failed to start" and backs
out the install (partially). I also uninstalled, booted in safe mode and
deleted NVSVC32.exe which was running as a process even after uninstall,
edited the registry and removed all references to NAV, Symantec, Norton,
etc.... and rebooted in normal mode and it will still would niot install.

Aside from wanting my protection back I am anticipating 20-30 Win98 to 2K
upgrades this year and don't want this happening on all of them too. Any
ideas what might be causing the problem or how to get around it? I have
some other new Win2K machines (never upgraded) and NAV Corp installed fine
on them.

Thanks,
-Todd Caughey
Harvey Vogel Mfg. Co.





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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
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