When you lose your printers, do you also notice that the system tray (by the
clock) also has less items?
A reboot usually fixes this, and from what I can tell - in most cases, if I
turn off "Active Desktop" the problem goes away.
Tom C
-----Original Message-----
From: Moore, Jim (DRI) [mailto:jmoore@...-ots.com]
Sent: Wednesday, March 13, 2002 6:31 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstation s [workstation only issue]
We use Norton Corporate Edition and had the all printers disappearing issue
on 9x machines. I have not had this happen on W2K.
There is an issue with 2000 about timeout of connections, file and I guess
printer as well. You can extend that time in the registry.
I would be hesitant about installing netbios on any pc, it will increase
network traffic, as this protocol is not "directive" as tcp/ip is.
Jim Moore
Sys. Admin.
General Dynamics - OTS
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, March 13, 2002 5:14 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations [workstation only issue]
Jim Writes: "It appears to me this thread is now dealing with two possibly
unrelated printer issues. The first one (the one that I am dealing with) is
that workstations lose the printers in its Printers folder regardless if the
actual printer is local or networked. The second issue, if I am reading
correctly, is networked printers are dying on the server they are attached
to. With that in mind, I added the [workstation only issue] for this
continuing thread. --- End of Jim's quote...
Good analysis Jim. Let's separate these threads a bit.
clock) also has less items?
A reboot usually fixes this, and from what I can tell - in most cases, if I
turn off "Active Desktop" the problem goes away.
Tom C
-----Original Message-----
From: Moore, Jim (DRI) [mailto:jmoore@...-ots.com]
Sent: Wednesday, March 13, 2002 6:31 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstation s [workstation only issue]
We use Norton Corporate Edition and had the all printers disappearing issue
on 9x machines. I have not had this happen on W2K.
There is an issue with 2000 about timeout of connections, file and I guess
printer as well. You can extend that time in the registry.
I would be hesitant about installing netbios on any pc, it will increase
network traffic, as this protocol is not "directive" as tcp/ip is.
Jim Moore
Sys. Admin.
General Dynamics - OTS
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, March 13, 2002 5:14 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations [workstation only issue]
Jim Writes: "It appears to me this thread is now dealing with two possibly
unrelated printer issues. The first one (the one that I am dealing with) is
that workstations lose the printers in its Printers folder regardless if the
actual printer is local or networked. The second issue, if I am reading
correctly, is networked printers are dying on the server they are attached
to. With that in mind, I added the [workstation only issue] for this
continuing thread. --- End of Jim's quote...
Good analysis Jim. Let's separate these threads a bit.
----- Original Message -----
From: Jim Stetter
To: vantage@yahoogroups.com
Sent: Wednesday, March 13, 2002 5:56 PM
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x workstations
[workstation only issue]
Troy, both of the affected workstation had McAfee Virus scan 4.5 installed
at one time along with many others that never had this issue. However,
that
was de-installed in favor of Sophos anti-virus client/server setup. The PC
that I replaced the harddrive on was not reloaded with McAfee and has been
working just fine. That leaves me with just the one W98 machine that
occasionally loses the printers. I followed the linked provided by Jim
Moore
("thank you very much" in my best Latka voice I can manage) and am going
to
try the remedy posted on the HP website. I will let you know the results.
It appears to me this thread is now dealing with two possibly unrelated
printer issues. The first one (the one that I am dealing with) is that
workstations lose the printers in its Printers folder regardless if the
actual printer is local or networked. The second issue, if I am reading
correctly, is networked printers are dying on the server they are attached
to. With that in mind, I added the [workstation only issue] for this
continuing thread.
Jim Stetter
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, March 13, 2002 4:28 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations
Quick Survey Question: How many of you who have printers disappear from
your Win9x workstations are running McAfee Virus Scan 4.5x?
How many have the printer disappearing problem but don't sue McAfee?
We DO use McAfee Virus Scan 4.5x.
Troy Funte
Liberty Electronics
---Below I have pasted the article from the HP website relating to
McAfee...----------- T.F.
This is the ***ONLY*** solution that works!
From McAfee's (Network Assoiciate's) KnowledgeBase:
SolutionID: nai13332
Problem Description: Error: "Spool32.exe has cause an invalid page
fault"
After installing VirusScan 4.5x, error occurs when printing and printers
disappear from Printer folder.
Problem Environment:
McAfee VirusScan 4.5.x
Microsoft Windows 9x
Solution:
Windows 95
Update the SPOOLSS.DLL file in the \Windows\System directory. For
Windows
95 the original version should be 4.00.950, it should be replaced with
4.03.1212 or higher. This file is available from Microsoft support and is
also included with later releases of Windows 95. You may have this file on
another Windows 95 system. Check the file version of the SPOOLSS.DLL file
by
right clicking on it, select properties and then selecting the version
tab.
Windows 98
Update the SPOOLSS.DLL file in the \Windows\System directory. Microsoft
has not released an updated DLL for Windows 98. However we (Network
Associates) have tested the SPOOLSS.DLL file from Windows Millennium
Edition
(version 4.90.0.3000) on Windows 98 (and 98SE) and found that is file not
only functions properly but also resolves nearly all Spool32 invalid page
fault errors.
I have attached a ZIPped (You'll new an unzipper. WinZip is a free
download - www.winzip.com).
Replace your old SPOOLSS.DLL with this new one from Windows ME.
!!!DO NOT USE THIS WITH WINDOWS 95!!!
Sorry, I can't seem to find the Win95 updated SPOOLSS.DLL.
The easiest way to update the SPOOLSS.DLL on a Win98 box (DO NOT USE
THIS
FILE WITH WIN95!) is to use the System File Checker.
Start-Run-SFC-OK
Select Extract one file from disk
Type SPOOLSS.DLL in the filename box-click Start
In the Restore from box type the location of the SPOOLSS.DLL that you've
extracted from the zip.
The Save file in box should say C:\Windows\System
(If you have installed Windows in a different folder than C:\Windows
then
replace that part of the path name with your folder.)
This will prompt you to backup the old file (a good thing to do!) to the
C:\WINDOWS\Helpdesk\SFC folder, then prompt to reboot the machine.
Everything should be printing up rosey after that!
NO MORE SPOOL32 ERRORS!!!!! YEAH!!!!
----- Original Message -----
From: Shirley Graver
To: vantage@yahoogroups.com
Sent: Wednesday, March 13, 2002 1:21 PM
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstations
As I was reading this thread, guess what, our printers went off line.
We
have an NT PDC and a WIN2K Server for the Vantage file server. The
Printers
are HP5SI with jet direct cards. Our hub area was just rebuilt
(yesterday).
I tried the spooler stop/start idea, with no luck. Only a server
restart
cleared up the failure.
Shirley Graver
Systems Administrator
Rubber Associates Inc.
Cleveland/Akron, OH
-----Original Message-----
From: Jim Stetter [mailto:jimstetter@...]
Sent: Wednesday, March 13, 2002 10:39 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstations
I have been watching this thread evolve since yesterday and it's now
time
to
toss in my observations. I have 2 workstations that lose their
printers on
a
consistant basis - both are Win9x workstations with identical
hardware
to
15
other PCs that never have the problem. Also, no w2k workstations
have
had
the problem. We have affectionately dubbed this phenomenon "the
white
screen
of printing death". Only happens AFTER printing a Crystal form
(order
ack
in
Customer Service and packing slips on the dock) from Vantage. I have
basically given up trying to troubleshoot the issue. Recently, one
of
the
units' hardrive crashed (unrelated to problem). I replaced drive,
reinstalled everything from scratch, and what do you know, the PC
has
not
lost the printers once in 2 weeks of normal duty. It may be too
early
to
say
problem fixed, but I am watching. I may just go ahead and do the
same
for
other machine and see what happens. BTW, still running Vantage
3.00.63.
I just thinks it's extremely interesting how many of us have
experienced
the
same problem that only now is coming into focus. It seems pretty
obvious
to
me that the combination of Vantage/Crystal and possibly a third
party
(Microsoft) is creating this conflict. Not so obvious, of course, is
the
solution.
Jim Stetter
-----Original Message-----
From: Terry Williams [mailto:tlw@...]
Sent: Wednesday, March 13, 2002 9:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstations
Troy:
It sounds as if DHCP is the common denominator here. I'd
recommend
giving
ALL computers and peripherals their own static IP address. I have
a
simple
numbering system in an Excel spreadsheet I use to keep track of
everything.
Whenever I need another IP address, I check that, set the address
and
go.
The only problem I have is when I forget to update the
spreadsheet.
It
doesn't take very long to be reminded when I bring another IP
address
online
that's already taken.
Terry L. Williams I.S. Manager Chipsco, Inc. 9936 Liberty St.
Ext.
Meadville, PA 16335 p.8143336331 x236 f.8143372548
tlw@...
<mailto:tlw@...> www.chipsco.com
<http://www.chipsco.com/>
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Tuesday, March 12, 2002 9:06 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations
This never happened until we went to our new server with
Win2000Server.
It
just recently became the Primary Controller. We also have this
problem
where every few days the printers lose their IP address and the
server
can't
see them. It has to do with the DHCP lease being up, but we're
not
sure
how
to set them so that they remain the same IP address. I guess we
need a
W2K
Server class.
Back to the printer disappearing... It seems to be happening on
the
same
few
workstations, much to the chagrin of those users. I'm sure
someone
out
there has seen this problem and learned how to fix it...
Troy Funte
Liberty Electronics
----- Original Message -----
From: Troy Funte
To: vantage@yahoogroups.com
Sent: Tuesday, March 12, 2002 8:38 PM
Subject: [Vantage] [OT] Printers disappear on certain W9x
workstations
Another non-Vantage question: We have a couple of workstations
that
get
plagued with losing their printers. When they reboot, the
printers
are
there again. Then later in the day, the printers are not listed
once
again.
Any ideas why?
What a great resource this list is, even beyond Vantage.
Troy Funte
Liberty Electronics
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must
have already linked your email address to a yahoo id to enable access.
)
(1) To access the Files Section of our Yahoo!Group for Report
Builder
and
Crystal Reports and other 'goodies', please goto:
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(2) To search through old msg's goto:
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(3) To view links to Vendors that provide Vantage services goto:
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[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
[Non-text portions of this message have been removed]