We have an AP invoice that was entered with an unreceived goods line. When the PO was received, the invoice was mistakenly entered again linking it to the same PO.
The mistake was found when it was time to pay the invoices.
The second invoice was canceled out with a debit memo, the first invoice was paid. The AP invoice line entered as an unreceived goods line still shows up as unmatched in Invoiced/Receipt Match. Is there a way to fix the invoice so it no longer shows up with unreceived invoice lines?
I did place an Epicor service call on this a week and a half ago, but after the initial response, I’m not getting any communication from support. I thought I’d try here for a possible solution. Thanks!
Sue