Odd issue here, we have three orders that won’t show data when we open “Reserve / Allocate” from Order Entry Actions menu. They also can’t be searched in Fulfillment Workbench if we open it manually.
These are all stocked items in our inventory. I’ve checked the orders; They are open (Header / Line / Release) with no shipments against them. The correct Site & Warehouse is selected, and they are not a drop-ship nor make-direct.
Other orders from the same customer for the same part numbers are working fine.
situation we are experiencing is same as you. all order release data such as ship by date, ready to fulfil, ready to process, open release, part info are ok. still not showing up in FWB.
close the release and re-opening the release (or) changing the ship by date something else, save it and put it back to actual date is the work around as of now in our case.
I found your post in researching a problem. We’re on 10.2.300. One of my shipping people was using FW to produce a list of units to pull for shipment. FW search produced a list of units. When she clicked ‘Select All’ (highlights all rows) and then OK … nothing was retrieved into FW. She works alongside another shipper who does not experience this issue. Is there a permissions issue I need to fix?
Tim K
