On-time delivery

Yahoo Archive
1
Todd,
If you are willing, I would be interested in looking at a few of your
reports. I have built a few for the Quality Dept here and would be
interested to see more with regards to "days late or early"...by ship date,
change date, etc..partial releases etc. to order date, etc..We have a lot
of 1 pc etc releases, sometimes 35 or 40 also.
Thanks!

Nancy Schultz
GTR Manufacturing Corp.

Tel: 508-588-3240
Fax: 508-583-7361

----- Original Message -----
From: "Todd Caughey" <caugheyt@...>
To: <vantage@yahoogroups.com>
Sent: Friday, April 30, 2004 3:30 PM
Subject: RE: [Vantage] On-time delivery


:
: Oh, we do have reports and tracking alright. Several in fact for different reasons. On even to track customers' unreasonable initial requests versus our promises in order to document differences in delivery rating viewpoints. Some customers being more reasonable in their measures than others. So we track ship-date to initial request, ship to acknowledged, ship to "agreed" and also track first shipment versus last shipment on orders with multiple releases (sometimes 30-40 releases). We also track small partials (say 10 pcs on 500pc release) differently than shipped complete releases. Shipping 10 of 500 on-time then 490 a couple days later is not exactly the same as a "complete" on-time shipment. For internal performance measuring of Production Control we also measure the number of partial packing slips against an order release to try to minimize manipulation as well as customer getting lots of little receipts (other than as requested by multiple releases for Kanban type issues).
:
: Very complicated stuff. Political too.
:
: -Todd C.
:
2
Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792



[Non-text portions of this message have been removed]
3
Look at the Executive Analysis-shop vision-shipping performance. It will
take a little tweaking. If that doesn't work....off to report
builder/crystal.

Matt

-----Original Message-----
From: Jim Selinger [mailto:jim@...]
Sent: Friday, April 30, 2004 8:54 AM
To: vantage@yahoogroups.com
Subject: [Vantage] On-time delivery

Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792
4
The problem with on-time delivery is in defining what is "on time". The most conservative measure is whether the customer receives it when they "wanted" it. Then there is whether it is received when promised (often different from wanted). Or is "delivery" really being measured by when it was "shipped". If customer is paying for shipping it is "delivered" as soon as it leaves your dock even if it is days away from being received at the customer site.

Then there is the thorny issue of customer changes in delivery requirement. If the customer calls and asks for a couple weeks delay in delivery due to their production line issues does the "late" delivery get measured against the original date. Or worse, if the customer calls and asks for expiditing (for a fee) but is only promised best effort then if it gets there after when they wanted it they may perceive it as "late" but would you?

We have several customers who rate us on "on-time delivery" who all have different ways to measure it with plenty of exceptions along the way. There is always a difference between our promised date and their expected date. Especially when they call and place an order for delivery next week but it will take 3 weeks to get their special material - from them!. And if we acknowledge a specific date and later get them to "agree" to a later date (due to them not sending the material) then would it be late even if they have agreed to a new date?

Which is all why any canned on-time report is likely to be useless and you will end up writing your own anyway. Probably several for various scenarios. IMHO.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 8:57 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Look at the Executive Analysis-shop vision-shipping performance. It will
take a little tweaking. If that doesn't work....off to report
builder/crystal.

Matt

-----Original Message-----
From: Jim Selinger [mailto:jim@...]
Sent: Friday, April 30, 2004 8:54 AM
To: vantage@yahoogroups.com
Subject: [Vantage] On-time delivery

Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
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(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
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[Non-text portions of this message have been removed]
5
Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 9:38 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


The problem with on-time delivery is in defining what is "on time". The
most conservative measure is whether the customer receives it when they
"wanted" it. Then there is whether it is received when promised (often
different from wanted). Or is "delivery" really being measured by when it
was "shipped". If customer is paying for shipping it is "delivered" as soon
as it leaves your dock even if it is days away from being received at the
customer site.

Then there is the thorny issue of customer changes in delivery requirement.
If the customer calls and asks for a couple weeks delay in delivery due to
their production line issues does the "late" delivery get measured against
the original date. Or worse, if the customer calls and asks for expiditing
(for a fee) but is only promised best effort then if it gets there after
when they wanted it they may perceive it as "late" but would you?

We have several customers who rate us on "on-time delivery" who all have
different ways to measure it with plenty of exceptions along the way. There
is always a difference between our promised date and their expected date.
Especially when they call and place an order for delivery next week but it
will take 3 weeks to get their special material - from them!. And if we
acknowledge a specific date and later get them to "agree" to a later date
(due to them not sending the material) then would it be late even if they
have agreed to a new date?

Which is all why any canned on-time report is likely to be useless and you
will end up writing your own anyway. Probably several for various
scenarios. IMHO.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 8:57 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Look at the Executive Analysis-shop vision-shipping performance. It will
take a little tweaking. If that doesn't work....off to report
builder/crystal.

Matt

-----Original Message-----
From: Jim Selinger [mailto:jim@...]
Sent: Friday, April 30, 2004 8:54 AM
To: vantage@yahoogroups.com
Subject: [Vantage] On-time delivery

Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
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Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
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<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
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6
Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson
7
Put in the enhancement request and we will piggy back on it. We have the
same issues. Settings could come from master file and be over wrote at order
entry (my thoughts).

_____

From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery


Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 9:38 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


The problem with on-time delivery is in defining what is "on time". The
most conservative measure is whether the customer receives it when they
"wanted" it. Then there is whether it is received when promised (often
different from wanted). Or is "delivery" really being measured by when it
was "shipped". If customer is paying for shipping it is "delivered" as soon
as it leaves your dock even if it is days away from being received at the
customer site.

Then there is the thorny issue of customer changes in delivery requirement.
If the customer calls and asks for a couple weeks delay in delivery due to
their production line issues does the "late" delivery get measured against
the original date. Or worse, if the customer calls and asks for expiditing
(for a fee) but is only promised best effort then if it gets there after
when they wanted it they may perceive it as "late" but would you?

We have several customers who rate us on "on-time delivery" who all have
different ways to measure it with plenty of exceptions along the way. There
is always a difference between our promised date and their expected date.
Especially when they call and place an order for delivery next week but it
will take 3 weeks to get their special material - from them!. And if we
acknowledge a specific date and later get them to "agree" to a later date
(due to them not sending the material) then would it be late even if they
have agreed to a new date?

Which is all why any canned on-time report is likely to be useless and you
will end up writing your own anyway. Probably several for various
scenarios. IMHO.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 8:57 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Look at the Executive Analysis-shop vision-shipping performance. It will
take a little tweaking. If that doesn't work....off to report
builder/crystal.

Matt

-----Original Message-----
From: Jim Selinger [mailto:jim@...]
Sent: Friday, April 30, 2004 8:54 AM
To: vantage@yahoogroups.com
Subject: [Vantage] On-time delivery

Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
<http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> >
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
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<http://groups.yahoo.com/group/vantage/files/.>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
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<http://groups.yahoo.com/group/vantage/files/.>
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8
Keith,

I just forwarded the thread to Mark Pladson. If they are interested in
pursuing it - they can put in the enhancement request.

Todd Anderson

-----Original Message-----
From: Keith . Mailloux [mailto:keith.mailloux@...]
Sent: Friday, April 30, 2004 10:28 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery


Put in the enhancement request and we will piggy back on it. We have the
same issues. Settings could come from master file and be over wrote at order
entry (my thoughts).

_____

From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery


Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 9:38 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


The problem with on-time delivery is in defining what is "on time". The
most conservative measure is whether the customer receives it when they
"wanted" it. Then there is whether it is received when promised (often
different from wanted). Or is "delivery" really being measured by when it
was "shipped". If customer is paying for shipping it is "delivered" as soon
as it leaves your dock even if it is days away from being received at the
customer site.

Then there is the thorny issue of customer changes in delivery requirement.
If the customer calls and asks for a couple weeks delay in delivery due to
their production line issues does the "late" delivery get measured against
the original date. Or worse, if the customer calls and asks for expiditing
(for a fee) but is only promised best effort then if it gets there after
when they wanted it they may perceive it as "late" but would you?

We have several customers who rate us on "on-time delivery" who all have
different ways to measure it with plenty of exceptions along the way. There
is always a difference between our promised date and their expected date.
Especially when they call and place an order for delivery next week but it
will take 3 weeks to get their special material - from them!. And if we
acknowledge a specific date and later get them to "agree" to a later date
(due to them not sending the material) then would it be late even if they
have agreed to a new date?

Which is all why any canned on-time report is likely to be useless and you
will end up writing your own anyway. Probably several for various
scenarios. IMHO.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 8:57 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Look at the Executive Analysis-shop vision-shipping performance. It will
take a little tweaking. If that doesn't work....off to report
builder/crystal.

Matt

-----Original Message-----
From: Jim Selinger [mailto:jim@...]
Sent: Friday, April 30, 2004 8:54 AM
To: vantage@yahoogroups.com
Subject: [Vantage] On-time delivery

Is there a report in Vantage that measures on-time delivery?

Jim Selinger
Kocsis Bros. Machine Co.
11755 S. Austin Avenue / 4321 Railroad Avenue
Alsip, IL 60803 / East Chicago, IN 46312

Phone: (708) 597-8110
Fax: (708) 389-0792




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
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Crystal Reports and other 'goodies', please goto:
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< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
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<http://groups.yahoo.com/group/vantage/files/.>
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<http://groups.yahoo.com/group/vantage/files/.> > >
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
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Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> > >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> >
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> > >
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
< http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links> >
< http://groups.yahoo.com/group/vantage/links
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[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> >
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
< http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links> >



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* To visit your group on the web, go to:
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[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
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<http://groups.yahoo.com/group/vantage/>


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[Non-text portions of this message have been removed]
9
Oh, we do have reports and tracking alright. Several in fact for different reasons. On even to track customers' unreasonible initial requests versus our promises in order to document differences in delivery rating viewpoints. Some customers being more reasonable in their measures than others. So we track ship-date to initial request, ship to acknowledged, ship to "agreed" and also track first shipment versus last shipment on orders with multiple releases (sometimes 30-40 releases). We also track small partials (say 10 pcs on 500pc release) differently than shipped complete releases. Shipping 10 of 500 on-time then 490 a couple days later is not exactly the same as a "complete" on-time shipment. For internal performance measuring of Production Control we also measure the number of partial packing slips against an order release to try to minimize manipulation as well as customer getting lots of little receipts (other than as requested by multiple releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
10
Todd,

Sounds like you have all bases covered on this subject. Would you like to
share a couple of your key reports?

Wayne

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 10:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Oh, we do have reports and tracking alright. Several in fact for different
reasons. On even to track customers' unreasonible initial requests versus
our promises in order to document differences in delivery rating viewpoints.
Some customers being more reasonable in their measures than others. So we
track ship-date to initial request, ship to acknowledged, ship to "agreed"
and also track first shipment versus last shipment on orders with multiple
releases (sometimes 30-40 releases). We also track small partials (say 10
pcs on 500pc release) differently than shipped complete releases. Shipping
10 of 500 on-time then 490 a couple days later is not exactly the same as a
"complete" on-time shipment. For internal performance measuring of
Production Control we also measure the number of partial packing slips
against an order release to try to minimize manipulation as well as customer
getting lots of little receipts (other than as requested by multiple
releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]
11
There is a stable of shipping performance reports to download in the Yahoo
groups

Shirley
_____

From: Wayne Katzenberger [mailto:wkatz@...]
Sent: Friday, April 30, 2004 12:12 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery

Todd,

Sounds like you have all bases covered on this subject. Would you like to
share a couple of your key reports?

Wayne

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 10:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Oh, we do have reports and tracking alright. Several in fact for different
reasons. On even to track customers' unreasonible initial requests versus
our promises in order to document differences in delivery rating viewpoints.
Some customers being more reasonable in their measures than others. So we
track ship-date to initial request, ship to acknowledged, ship to "agreed"
and also track first shipment versus last shipment on orders with multiple
releases (sometimes 30-40 releases). We also track small partials (say 10
pcs on 500pc release) differently than shipped complete releases. Shipping
10 of 500 on-time then 490 a couple days later is not exactly the same as a
"complete" on-time shipment. For internal performance measuring of
Production Control we also measure the number of partial packing slips
against an order release to try to minimize manipulation as well as customer
getting lots of little receipts (other than as requested by multiple
releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links
* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

Tracking #: 1E99A5C8D8B49E418531DF30C0C184BCAE08AC58


[Non-text portions of this message have been removed]
12
No problem with sharing (will send off-list) but with warning that, as mentioned, these are highly specific to our site and "atmosphere". Mainly two reports. One to track performance and another to track key customers and lead time issues versus performance. You may well have to modify them a lot (after examining them deeply to even understand what they are trying to present. Some may also make use of UserData fields and VB Form fields we have set up. In the end itmight be more trouble than comapred to starting from scratch and defining your own rules.
-Todd C.

-----Original Message-----
From: Wayne Katzenberger [mailto:wkatz@...]
Sent: Friday, April 30, 2004 11:12 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd,

Sounds like you have all bases covered on this subject. Would you like to
share a couple of your key reports?

Wayne

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 10:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Oh, we do have reports and tracking alright. Several in fact for different
reasons. On even to track customers' unreasonible initial requests versus
our promises in order to document differences in delivery rating viewpoints.
Some customers being more reasonable in their measures than others. So we
track ship-date to initial request, ship to acknowledged, ship to "agreed"
and also track first shipment versus last shipment on orders with multiple
releases (sometimes 30-40 releases). We also track small partials (say 10
pcs on 500pc release) differently than shipped complete releases. Shipping
10 of 500 on-time then 490 a couple days later is not exactly the same as a
"complete" on-time shipment. For internal performance measuring of
Production Control we also measure the number of partial packing slips
against an order release to try to minimize manipulation as well as customer
getting lots of little receipts (other than as requested by multiple
releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links








[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>


* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]
13
Life isn't supposed to be this complicated.

Is your company run by a perfectionist?

Eric L. Tyira
Software Engineer
Tamglass Tempering Systems, Inc.

P: (856) 786-1200
F: (856) 786-7606

eric.tyira@...

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 11:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery

Oh, we do have reports and tracking alright. Several in fact for different reasons. On even to track customers' unreasonible initial requests versus our promises in order to document differences in delivery rating viewpoints. Some customers being more reasonable in their measures than others. So we track ship-date to initial request, ship to acknowledged, ship to "agreed" and also track first shipment versus last shipment on orders with multiple releases (sometimes 30-40 releases). We also track small partials (say 10 pcs on 500pc release) differently than shipped complete releases. Shipping 10 of 500 on-time then 490 a couple days later is not exactly the same as a "complete" on-time shipment. For internal performance measuring of Production Control we also measure the number of partial packing slips against an order release to try to minimize manipulation as well as customer getting lots of little receipts (other than as requested by multiple releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links



_____

Yahoo! Groups Links


* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/


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14
Nor really perfectionists (far from it sometimes) but very analytical about keeping customers happy + not getting screwed by them + realisticaly measuring employee performance. A real balancing act. One reason such measures are so individual to particular organizations and hard to make a universal report for.
-Todd C.

-----Original Message-----
From: Tyira Eric [mailto:eric.tyira@...]
Sent: Friday, April 30, 2004 1:06 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Life isn't supposed to be this complicated.

Is your company run by a perfectionist?

Eric L. Tyira
Software Engineer
Tamglass Tempering Systems, Inc.

P: (856) 786-1200
F: (856) 786-7606

eric.tyira@...

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Friday, April 30, 2004 11:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery

Oh, we do have reports and tracking alright. Several in fact for different reasons. On even to track customers' unreasonible initial requests versus our promises in order to document differences in delivery rating viewpoints. Some customers being more reasonable in their measures than others. So we track ship-date to initial request, ship to acknowledged, ship to "agreed" and also track first shipment versus last shipment on orders with multiple releases (sometimes 30-40 releases). We also track small partials (say 10 pcs on 500pc release) differently than shipped complete releases. Shipping 10 of 500 on-time then 490 a couple days later is not exactly the same as a "complete" on-time shipment. For internal performance measuring of Production Control we also measure the number of partial packing slips against an order release to try to minimize manipulation as well as customer getting lots of little receipts (other than as requested by multiple releases for Kanban type issues).

Very complicated stuff. Political too.

-Todd C.

-----Original Message-----
From: Matt Finn [mailto:matt@...]
Sent: Friday, April 30, 2004 10:20 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] On-time delivery


Todd, I agree with all your sentiments but think that it is an important
enough metric to come up with something and use it consistently to measure
your trend up or down. It will almost never match your customers. As far
as the history log you can do that with memos if you can get your people
disciplined enough to do it. People do it here mainly as a CYA.

Matt

-----Original Message-----
From: Todd Anderson [mailto:tanderson@...]
Sent: Friday, April 30, 2004 9:58 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] On-time delivery

Todd,

You nailed it - same problem every place I've ever worked.

I'd like to see an OE system where our inside salespeople key in - earliest
possible delivery - requested delivery date - late but ok date. Or have
days +/- fields on the ship to record in sales master file. Say, customer
X will always take product up to 5 days early or at most 1 day late kind of
a system.

I'd also like the system to keep a history of log of all changes to those
dates along with who/why.

We frequently send out lightly loaded delivery trucks simply because our
shipping department doesn't know whether they can ship a few days early or a
day or two late. Costs us a bunch of money.

Nothing is EVER as simple as it should be ... is it?

Todd Anderson




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