If Epicor would do as most other software manufacturers do and
separate patches (fixes) from enhancements. If that was so, then the whole
patch availability issue would be much simpler to manage in my opinion.
Most other software manufacturers offer patches for free because if
you don't own the current revision of the software the current patch is
useless. Keeping old patches available for older versions should be an
obligation. Even if someone longer pays for current support, they should
be allowed to down load older bug fixes for the version of software they
own.
Like when you buy a car, same with software, you expect it to work
properly. Car manufacturers issue recalls (i.e. patches) even if the
warrantee has expired. Likewise, so should software manufacturers fix what
needs fixing ! Most do just not Epicor.
Separate enhancements from Quality of the product.
That's my story and I'm sticken to it....
Rick Joslin
Date: Wed, 17 Sep 2003 08:53:00 -0500
From: "Todd Caughey" <caugheyt@...>
Subject: RE: Old Vantager 4.00 Patch - WARNING
Hmmmm....sounds like your issue with Epicor goes a lot deeper than plain
support or this message service. Sorry to hear it has been as frustrating
as it has. I know the legal hoops to protect intellectual property can
sometimes get in the way of common sense or good customer service. Leave it
to lawyers to mess up good relationships.
But the message I posted was a perfect example of an issue outside of
support and as a matter of fact someone at Epicor did respond off-list to me
about it. One of the people who originated this eGroup (pre-Yahoo) as a
user and who knows its value as a user to user exchange. I would be real
surprised now if someone else (his CAM?, mine would) did not contact Mike
Tonoyan if he can't get the patch via Support. On the other hand if someone
was not paying for support and got a patch emailed to them then I would
think Epicor would have a big issue with that, although if they were on
support at the time of the old patch in question I would also think they
would be entitled to it (licensed at the time).
-Todd C.
separate patches (fixes) from enhancements. If that was so, then the whole
patch availability issue would be much simpler to manage in my opinion.
Most other software manufacturers offer patches for free because if
you don't own the current revision of the software the current patch is
useless. Keeping old patches available for older versions should be an
obligation. Even if someone longer pays for current support, they should
be allowed to down load older bug fixes for the version of software they
own.
Like when you buy a car, same with software, you expect it to work
properly. Car manufacturers issue recalls (i.e. patches) even if the
warrantee has expired. Likewise, so should software manufacturers fix what
needs fixing ! Most do just not Epicor.
Separate enhancements from Quality of the product.
That's my story and I'm sticken to it....
Rick Joslin
Date: Wed, 17 Sep 2003 08:53:00 -0500
From: "Todd Caughey" <caugheyt@...>
Subject: RE: Old Vantager 4.00 Patch - WARNING
Hmmmm....sounds like your issue with Epicor goes a lot deeper than plain
support or this message service. Sorry to hear it has been as frustrating
as it has. I know the legal hoops to protect intellectual property can
sometimes get in the way of common sense or good customer service. Leave it
to lawyers to mess up good relationships.
But the message I posted was a perfect example of an issue outside of
support and as a matter of fact someone at Epicor did respond off-list to me
about it. One of the people who originated this eGroup (pre-Yahoo) as a
user and who knows its value as a user to user exchange. I would be real
surprised now if someone else (his CAM?, mine would) did not contact Mike
Tonoyan if he can't get the patch via Support. On the other hand if someone
was not paying for support and got a patch emailed to them then I would
think Epicor would have a big issue with that, although if they were on
support at the time of the old patch in question I would also think they
would be entitled to it (licensed at the time).
-Todd C.