While cleaning up for E10 discovered a couple old AP Pay groups that seem to have been “stuck” for some time. Looking for ideas…
Some details…
Each group, when opened lists a single $0 payment header with no details
When I try to delete either group, error message like “…checks exist”.
When I go to the payment sheet, error message like “… must have an invoice” and locks up the screen.
I looked at records in the payment tracker and I can indeed see multiple, cleared checks for each group (in addition to the uncleared $0 checks). I’m guessing something went wrong at some point.
Thanks in advance for any feedback.
In the meantime I have a call to the Epicor support queue
My guess would be an E9 bug that Support refused to fix. Since they’re $0 they probably caused issues in E9 but I wouldn’t worry about bringing them to E10.
This happens when you print a check (check printing payment method) without any details or invoices to pay.
Since it is already printed Epicor does not allow you to delete it.
Support should give you a fix to mark the check as not printed and then you should be able to delete it.
Thanks,
We were able to use an updateable BAQ to do the same thing the program was going to do… change the check numbers in the payment lines to zero.
Then we could delete the payment lines from each group, and delete those groups.
Discovered while collecting details for the fix program with Epicor tech support.